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Poll : 01 April - 14 April 2020

Q:
Last week's poll preview concerned only-in-Vegas indulgences. But we've received so many questions from people wondering what the casino world will be like when the shutdown ends and casino gambling restarts that we figured we'd run a poll. Here's a representative sample:
 
How do you think the casinos will handle their casino club programs if players can't earn points. Example: I currently am a diamond member at Caesars but probably will not reach that tier goal this year to maintain it due to the shut down.
 
Once the casino’s reopen April 17th if that date isn’t extended, will the casino’s go back to Resort/Parking Fee’s such as Station, Boyd?
 
After the pandemic is over, will casinos raise prices on rooms, food etc to make up for losses?  Or will they lower prices and give more comps to attract reluctant visitors back?
 
Do you think the casinos will lower the video poker pay tables to increase revenue for being shut down?
 
Will we see more fees, tightened slot machines, and worse odds on table games when we return to normal?
 
Obviously, no one can predict the future, even in the short term, so this is a good way to get some sort of consensus on what might or might not be in store. As you can see, the question basically boils down to either/or, so you can vote for one choice. But we'd love to hear your sentiments in the comment boxes.
 
A:
2144 Total Votes
I figure casinos will reopen in the same condition in which they closed, prepared for a slow return to normal without any extraordinary deals or discounts.
33% (697)
I'm afraid that the casinos will count on customers being so desperate for their Vegas/gambling fix that they'll suck them dry like vampires.
21% (451)
I believe that the casinos will do what it takes to attract customers, including all the options in the first choice -- except for changing the odds for the better.
19% (411)
I believe that the casinos will do what it takes to attract customers, including all the options in the first choice -- except for reducing/eliminating resort fees.
14% (310)
I believe that the casinos will do what it takes to attract customers when they reopen, which will include some or all of the following: reduce/eliminate resort fees, eliminate paid parking, slash room rates, offer dining/entertainment discounts via mailers and on-property coupons, and change the odds at the games for the better.
13% (275)

Analysis

Well, the outlook, at least according to the results of this poll, isn't particularly encouraging: 54% of respondents foresee the same or worse when the Las Vegas casinos reopen after the shutdown. (Carlo Santarelli, long-time gaming analyst with Deutsche Bank, agrees;

on April 17, 2020, he predicted that table-game minimums will start at $25 in regional markets and perhaps $50 on the Strip, "given that lower-minimum tables would be unprofitable once staffing is considered.")

Meanwhile, of the 46% who think Las Vegas casinos will need to cater to customers to get them back in, some think they'll reduce or eliminate some or all of the fees, though most are pessimistic that the casinos will "loosen the screws" on the odds (6-5 blackjack, triple-zero roulette, short-pay video poker, etc.). 

It won't be long in the overall scheme of things (weeks, most likely) before we have some inkling as the casinos reopen and try to get back to "normal." But by all accounts, it looks like a long, slow, gradual recovery from this unprecedented crisis. 

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

Comments

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  • Ray Apr-01-2020
    kind of none of the above, but
    A actually think they will try to convince us they are doing everything to draw us back in, but like everything else before the crisis it will be a feeling out period. Give a little and see what gets people in the door but see what the others are giving. Ultimately, nobody will give too much if they can get us to come back. So my choice is #4

  • Bobby White Apr-01-2020
    BoVegas
    Will make a trip as early as is safe, Casinos probably will operate as usual, my sympathies are with the blue collar employees, we will be generous with tips, encourage others to follow suit. Plan on trip for June. Viva Las Vegas. Hunkered down in Smithville, Texas.

  • KennyA Apr-01-2020
    The short and long of it.
    The casinos would be smart to make less in the short run, with fewer fees and better promos.  The more customers you get back will help the long run be more profitable. Not sure that the bean counters always understand marketing and loyalty.

  • Texas Transplant Apr-01-2020
    Short term better for the customers
    I think that there will be a period of time, when Las Vegas first gets back to business, where the casinos will need to offer some major enticement to get people back.  When you really think about it, casino chips are filthy (at the microbe level) and you usually can't get too much closer to people than when you are at a "hot" crap table.
    
    Customers will need some incentives to get them over the social distancing that has become the "new normal".  I think the casinos will realize that and do what it takes to get them back...EXCEPT FOR RESORT FEES and better odds.  Resort Fees probably are a separate line item on their P&L...like an addict, they can't do without them.  Gambling odds won't change.  If most people didn't notice the difference between 3/2 and 6/5 BJ before, they won't later
    
    Longer term, the casinos will again push the limits of what they can get away with. It may take a long time to get back to the level of rip-offs that they were accustomed to before this happened. 

  • [email protected] Apr-01-2020
    Local lose
    I think locals will get less benefits, and most perks will be aimed at visitors.  I would be wary of flying to Vegas unless I was getting some great benefits to do so.  

  • [email protected] Apr-01-2020
    None of the Answers Work
    I would vote for a combination of 1 and 2.  I don't think they'll drop resort fees - they are so ubiquitous at resorts all over the world that I can't see why Las Vegas resorts would do something different.  I also don't see them making odds better.  However, I do think they will offer room deals, point specials, discounts/coupons, etc.  I would think my quarterly room offer would be on the high end of the range I've been getting over the past few years.  So I didn't vote in the poll since none of the answers you gave reflect my thoughts.  Good idea for a poll, though, and hopefully the comments will fill in all the blanks.

  • Michael Mendoza Apr-01-2020
    Mike
    room rates are already as low as they've offered to me in a long time :)

  • Jetpilotrick Apr-01-2020
    Locals
    It would be nice if the casinos (MGM, Caesars, Venetian, Wynn), would finally recognize the locals.  We’re the one’s here and ready to be back the moment they open.  Locals have been shunned for years.  We’re the ones that can patronize the casinos immediately and frequently to help them get back on their feet!  

  • Luis Apr-01-2020
    Voted but with noted exception
    Most Hotel Casinos will do their best to bring back their apreciated clients, but there will be noted exceptions like MGM that will try to suck us dry, as they have demonstrated again and again, they are so intrested in their investors gain that they are completly blind to their clientele´s economy, or want´s, so it wouldn´t surprise me if they even anounce a raise in parking or in fees to ofset they´re "losses".

  • Roy Furukawa Apr-01-2020
    Casino Checks
    I wonder if there is any concern by the casino industry about the use of casino checks post-pandemic? It's not like casino checks, or chips if you like, were tidy clean products to be handling pre-pandemic, but afterwards how would the employees and public be protected until there is some sort of immunization available? Not like you can ensure they're virus free every time they're exchanged between dealer/player/cage.

  • That Don Guy Apr-01-2020
    It may depend on when they reopen
    I think it depends on three things:
    1. If they open early enough, they can depend on enough of the Pool By Day, Club By Night types to do Business As Usual.
    2. If the Vegas casinos open before Southern California's Tribal casinos do, then they can expect an increase in people ready to gamble no matter what, so again, Business As Usual.
    3. The NFL - and the new stadium. There is a chance the new stadium may not be ready in time for this season, especially if the virus has slowed construction down, in which case, the Raiders may have to find an interim home for 2020, and something tells me it won't be Sam Boyd Stadium.

  • O2bnVegas Apr-01-2020
    What people want to come back for
    I get emails from MGM, Caesars, Wynn, etc. telling me my "safety" is their number one priority.  Duh.  It wasn't before?  Do they think we will stay away due to fear of the virus?  Maybe we should campaign on that platform...Vegas Spreads Virus.  LOL.
    
    If these emails said "We are working to bring you back with what is important to you--free parking, low room rates, waved resort fees, dining comps, more table at lower limits, attractive video poker schedules and slot machine returns."  Now this would catch our attention, yes?  But we know it ain't happenin'.
    
    I voted for the next to last one, just because the "vampire" option made me think of that bat, the one that started it all in Wuhan.  LOL.
    
    
    

  • Daniel Russell Apr-01-2020
    coming back
    i believe vegas is people with extra money. with the stock market tanking and people out of work. it will be a long time before vagas gets back to where it was. I live here and I am hoping im wrong

  • vegasdawn Apr-04-2020
    Short term - good for locals
    I do think in the short term, the casinos will do what they can to get the locals coming back and then of course to offer visitors some great deals.    If they knew now when they could open, they would probably start advertising.  The first people who stay in the rooms could probably be assured that they will never be this clean.

  • Kenneth Apr-04-2020
    Hotels will change
    Saying that hotels will go back to their same rates as before assumes the visitation to the city will start back right where it left off.  That won’t happen- a record number of Americans just filed for unemployment.  Those that can still afford to go will be choosy and look for the best deals.  The hotels will be forced to slash prices and compete with one another for guests.
    
    I’ve been coming to Vegas for twenty years - over the last 10-11, rates have gradually gotten higher and things have tightened up, but I’ll never forgot during the recession.  We took 3 consecutive trips in 2008-2009 where we got FREE suites at the Palazzo.  These suites were normally $250-$300 a night at the time and are usually over $400 as of a couple months back.  Funny thing is we DIDN’T EVEN GAMBLE THERE!  Hotels would rather fill a room in the hopes that they will get your action in the casino rather than not have you at all - that’s always how Vegas has worked.
    
    

  • Dave in Seattle. Apr-04-2020
    Forget April.
    Maybe in May sometime. No vaccine,yet.People may get it and have proof that they have been vaccinated.
    Casinos may offer incentives to come back.Lower room rates.

  • Leonard Accardi Apr-04-2020
    As usual, all summer in Vegas for me
    In my humble opinion, initially, a return to the same condition in which they closed would be easiest and most likely. I await a decision on the legal challenge to the resort fees if it is still going on. A return to free parking would also be welcome and increase my visits to various strip properties.  I am booked on a May 25,2020 Memorial Day flight from Fort Lauderdale, and if the casinos are open, and the flight goes, I'll be enjoying myself downtown every day, as usual, as a teacher with the summer off, and especially at night at the craps tables at The D, hopefully with a full compliment of players, until school resumes in September.

  • Don Woodward Apr-04-2020
    Depends How Long...
    Depends how long that America is in near full lockdown.  Frankly assembly forums, i.e. casinos, restaurants, concerts, sporting events, amusement parks, resorts and similar will NOT reopen until we get a vaccination. Period. So if we look at the past, 2008-2011, you will see that the great recession had casinos offering great perks and low rates for their club members.  And airlines had competitive prices.   On the other side of this, 12 months from now or so, we will see some great deals.

  • JP Apr-04-2020
    After the flood
    The Mississippi River flooded the casinos in Tunica in 2011 and they were never as good afterward.  Comps were fewer and stingier, games were horrifyingly tightened, even the rooms seemed more run-down and rattier.  Things only got worse as time passed and, I assume, casinos tried more frantically to recoup their losses.  It got so bad that I pretty much quit going a about 3 years ago, and I was someone who made several trips a year, often took guests, stayed 3-4 nights and had a good time.  The last time I was there was more than 2 years ago and it wasn't fun.  Comps were practically nonexistent, machines wore 5 or 6 pairs of Spanx, and hosts were snarly and unpleasant, at least to those of us who are middle-of-the-road players.  We don't ask for a whole lot, but even a free buffet wasn't forthcoming.  Drinks were few and far between--and lousy when they did get there.  I tend to think LV may respond in a similar way, tho with a touch more sophistication.  

  • Luis Apr-04-2020
    except
    I voted for the firt option, EXCEPT for one company. I think MGM wil be the one or one of te few companies that wil continue with their price blood sucking ways. Yes, I do hate MGM, and I think their policy sucks, they disapoint time and time again, so I realy don´t think that any change is coming for their places or the places they are running, to bad, they used to be some of my favorites (Bellagio, Mirage, Msndalay Bay, Luxor, even Excalibur, and TI and Circus Circus when they owend them. as for city center, I´ve never been to keen to those places, they seem to be mor corporate than any thing else, with their de-theming ways, so again to bad, to bad.
    

  • albatross Apr-04-2020
    Smoking
    I think they should ban smoking for us that survived and wish to continue to live. We go 6 times a year and nothing is worse than when you are enjoying yourself at a machine or table and a chain smoker comes around and ruins it.  

  • Bill Schroeder Apr-05-2020
    Bill Schroeder
    I hope this is a wake up call to the Casinos and that now they remember who put them where they are. There are alot more of us middle class folks than whales and over time, we put them there. Great place and love it but when American re-opens, we can gamble anywhere. I hope this is a wake up call and a fresh start. Have a trip for 5 booked for the end of May. Fingers crossed.

  • Bob Apr-05-2020
    Short term.
    If the casinos open May 1st I think there will be an uneasy feeling of the general public to visit a packed casino floor. The casinos will have to put safety factors into place to prevent the spread of any disease. They will probably turn every other slot machine off, table games will be limited to a few people and the buffet will be served by the employees, the shows will be opened    a couple months later. The hotels will have to display how they are cleaning the rooms daily with notices left by the cleaning people as to what was cleaned. The casinos need to have constant help cleaning machines and tables at all times. They also need to improve the air purifying of the casino floor and shampoo the carpet often. Prior mailers sent out to customers will help the customer feel safe to return.

  • Bill Schroeder Apr-05-2020
    Bill S
    I hope that this is a wake up call for the casinos. Their corporate greed is horrible. People do not have to go to Vegas to gamble anymore. I hope this will bring out competition for customers and that's good for us. Have a trip booked in late May. Hope we can go.

  • Howard Wilson Apr-05-2020
    Incentives by Region
    The off-strip/downtown/Boulder casinos should be offering multiple incentives to get the locals back. As the Strip casinos cater to out of town tourists, they only incentive they would need to offer would be either no resort fee or free parking. Both would be doubtful. Game odds on the strip would remain unchanged.

  • Edso Apr-05-2020
    Casinos want us back
    I suspect we will see some pretty good mailers with generous free slot play, free rooms and food comps.  They'll say, "Come to Vegas and stay on us, eat on us and play for free on us".  Knowing we'll spend plenty once we get back in town.  Missed out on our trip the last week in March, so hopefully we'll get back during the summer, provided things open back up by then.

  • Jahnke Apr-05-2020
    Business as usual
    As much as I would love to see things return to the way they were several years ago (cheap room rates with no resort fees, free parking, coupon books, etc.), I think it will be business as usual.  I have no reason to believe that the big corporations that run the hotels and casinos won't continue to be greedy. They'll want to recoup the money that they lost during the shut down. I've said it before and I'll say it again--"Bring back the mob--they knew how to treat their customers."  They still took our money, but at least we were treated like kings while they were taking it.  It will be #5.

  • melissaru Apr-05-2020
    Status
    I hope they announce status extensions soon. If the airlines can do it...
    It costs them nothing (other than lost extra rev on stuff like parking and resort fees that are waived at some chains/tier levels) and would engender a lot of goodwill. 

  • alanbalmer Apr-06-2020
    Poll
    Doesn't matter, I'm gone.  Unfortunately, over the past few years, the casinos showed me their true color.  I won't be back.

  • Lucky Apr-06-2020
    Vampires
    I think that when they first open, it will be blood sucking time.  No relief for either resort fees or parking.  I think the high house hold existing before the virus will either be left alone or made worse.  Caesars and MGM will be so hard up for cash that they will suck us all dry till no one comes to visit.  I checked online to see what my offers will be in May, I am a Diamond Elite (big deal, LOL, means nothing anymore).  My offers are less than what they were for our March trip which got cancelled. They will see if they can suck money.  And if they cannot, and no one shows up, they will get ride of parking, then cut down the resort fees.  The very last thing they will do is make the games more enticing for the players.  I spoke to my host last week, and he said that I was probably right.
    

  • PackerBackerAZ Apr-06-2020
    Wait and See
    I voted for number 4. I believe that the casino/hotels will try to open with the same mailers, fees and slot club benefits......UNTIL...... such time that it becomes apparent they need to increase comps and decrease fees to get players back. Any positive change will be short lived; and that you can bet on!

  • Alan Bernstein Apr-08-2020
    Al B.
    It would be great if machines were 6 feet apart and no more than 4 people were allowed at table games, with the games spaced further apart.  That would be the safe way to reopen.

  • Apr-08-2020
    We just don't know
    We can conjecture all we want, and some people will guess correctly, but I think it's best to admit that we just don't know what the casinos will do initially. We get surprised all the time by what people or companies do, so it's not smart to take a stand on this. But there's 1 notion I think is unrealistic: that there will be a certain date on which everything quickly goes back to normal. Rather, I think it will be a gradual process, and I only think that everything will be back to normal if a successful vaccine is developed. Until then, many people will be very fearful of being close to strangers like at a BJ or craps table or sitting right next to someone else at a slot/VP machine. If the casinos try to honor the 6-foot-distance rule, that would mean only 2 people at a BJ table, and 2 shut-off slot/VP machines between every pair of still-on machines. Buffets could never handle even half the usual number of customers if the 6-foot distance is enforced between individuals or groups.

  • Linda Nauroth Apr-08-2020
    Linda Nauroth
    I find it very interesting that some of the biggest names on the strip are stepping up to do the right thing - pay their employees and even some vendor employees, donating to Three Square, helping the veterans and the homeless while the Boyd and Station properties haven't been reported to do anything for anyone.  Please correct me if I'm wrong but don't tell me they don't have the money to do it 

  • Teeye Apr-08-2020
    Same old song
    Same old, same old

  • Jim Kelton Apr-09-2020
    Some perks, not much
    I think the casinos will roll out their normal perks.  The higher the player's status, the better the perks.  If things don't pick up then the casinos will adjust accordingly.  I don't expect parking or resort fees will be waived except for higher players.

  • Gary Wolf Apr-09-2020
    Resort fees will stay but
    I doubt resort fees will go away but we will see tons of offers to get some traffic back into the casinos. The casinos will not be seeing conventions as in the past thus hotels will need to Entice us with offers

  • John Nicholls Apr-11-2020
    nick
    caesars properties had already started cutting back on perks after being sold to small el dorado. El Dorado has the rep of cutting perks to customers to increase their bottom line. So they will suck the customer dry.