Logout

Question of the Day - 26 July 2007

Q:
I am from a small town and have never used valet parking before. I will have a rental car while in Vegas and wanted to know if you can use the valet parking at a hotel on or off the Strip that you do not have a room at. Also, please explain proper etiquette for using the valet service.
A:

Not only is valet parking a long tradition at Las Vegas hotels, but free valet parking is ubiquitous (unlike most other places in the country). Every major and most minor hotels have valet parking: You simply pull into the front of the hotel (follow the signs to valet parking at the megaresorts), where your vehicle is parked by an attendant called a "valet."

Anyone can use valet parking. It doesn’t matter whether you're staying at the hotel where you're parking or not. You’re not required to have a hotel reservation, show a room key, or anything of the sort.

In fact, it's a quick and easy transaction. You simply pull up to the valet-parkers' area and exit the car, leaving the keys in the ignition; a valet will hand you a claim ticket and park your car in the valet lot.

When you're ready to retrieve your car, approach the valet booth or window and hand over your claim ticket. Depending on how big the hotel is (at the big joints, the valets have to cover some ground to get your car and return it to you) and how busy it is (15 people's cars will be arriving before yours), it'll take anywhere from two to twenty minutes for your car to show up.

When it does, it's customary for the driver of the car to hand the valet a tip. This is usually most convenient when the valet is exiting and the driver is entering the vehicle. The valet usually holds the door for the driver, poised and ready to stick out his paw for the green.

What's an appropriate tip? Five dollars is the norm these days, up three or four bucks from a bygone era. That's hardly free. But a tip's a tip; you can give as much or as little as you like. It's absolutely free if you don't mind stiffing a service person. If you have an expensive car and/or it's clear that you've received preferential service, a $10-$20 tip isn't uncommon. The tips are pooled, then split evenly among the valet staff.

On occasion, you might want to toke the valet who takes your car when you drive up. For example, if you're driving an expensive car or if you're only parking for a few minutes, and you want your car left up front (in other words, not parked in a garage or lot away from the porte cochere), you should talk to the valet beforehand and hand over a gratuity at that time.

Another time to tip a valet attendant when dropping off, rather than picking up, your car is if there's a sign that says, "Valet Parking Full." Valet parking is rarely full. It might be crowded, but these car jockeys can almost always squeeze another car in. Tell them you're staying there (and show a room key), or you have dinner reservations, or you're attending a wedding, or anything you can think of, and hand over some money. They'll take your car all right.

You can leave your car in valet parking as long as you like. One valet of our acquaintance claims that they don't start noticing long-term cars until the layer of dust covering them is at least a quarter-inch thick. It's rare, but sometimes the hotel has to try to track down the owner of a car that's been seemingly abandoned in valet parking.

Note that you valet park your car at your own risk. On the claim ticket you're given when you check in your car is a disclaimer, which always has some variation on the theme: The issuing business assumes no responsibility for lost, damaged, or stolen items in the car, or for damage to the car itself. Some even disavow any responsibility if your car is stolen while in the custody of the business. Be sure to read the fine print; the assignment of responsibility varies from property to property.

One time, our car was returned with a flat tire. The valets disappeared faster than we could say, "What happened?" No one knew anything. The supervisor read the fine-print disclaimer to us, then disappeared. And then there was no one else to talk to. The damage, both to the tire and rim (bent while the car was driven on the flat) was definitely on us.

Hang onto the claim ticket for dear life. Though you’ll eventually get your car back without a claim ticket, it’ll take a lot longer and can turn into a hassle.

Also, keep in mind that the ticket is the figurative equivalent of your car keys. If you lose your ticket and someone else picks it up and takes it to the valet window, all he has to do is toss the attendant a buck or two and drive away in your car.

Never leave anything of value in your car when you valet park. Though most valets, presumably, are scrupulously honest, why tempt them?

Also, never give the valet all your keys; leave only the ignition key in the ignition. If you’re a local, take your garage-door opener, registration, and proof of insurance. In our book The Battle for Las Vegas is the story of a gang of Las Vegas thieves (in the bad old days of the early 1980s) who paid off valet parkers to give them leads on locals out for the evening. The attendants would ask an innocent question: "How long are you planning on staying here tonight?" If it was a number of hours, the thieves drove off in the locals own car, pulled into the garage, and robbed the house at their leisure. Then they’d return the car and no one would be any wiser.

Also note, especially in this questioner’s case (since you say that you’ll be renting a car in Las Vegas), that it’s risky to valet park rental cars. When renting a car, you must designate all the drivers of the car. If anything happens to a rental car while it’s being valet parked, the agency can and will deny coverage, even if you pay for insurance through the car-rental company.

Bottom line: Virtually 100% of the time, your valet-parked car is returned intact and untouched. But you need to know what can happen in order to take precautions against the possibility of it.

Update 27 July 2007
  • "In response to your QoD on valet parking, my husband and I always valet while in Las Vegas and don't usually have a problem with lots being full. However, during our visit in June this year, we returned to the Excalibur after dinner out, and were rudely turned away even after explaining that we were guests of the hotel. After complaining to hotel management and threatening to take our gambling money elsewhere, we were still told the lot was full. I will never step foot in the Excalibur again."
  • 07/26/2007 Another tip:
  • "In response to the QoD on valet parking, I also have an MGM Grand experience on a 'valet full' night. My mother and aunt, who are very hard of hearing, exited the car while I was talking to the attendant and started to walk in front of a hurrying taxi. The valet supervisor grabbed them and told me if I could get them inside without being killed, he would park the car. My wife and younger family in a second car had to go to the garage. Moral is: Always take an old person to dinner!"
  • [Ed: Even if you have to borrow one from someone else!] Queen of Comps and author of The Frugal Gambler Jean Scott weighs in on the valet tipping question:
  • "Humm .... did you get that $5 tip recommendation from a valet parker? Most people I am talking to, on the forums and personally, think $5 is not 'average' and don't tip that much except for exceptional service. Brad and I almost never use valet parking because it is time-consuming -- too much wait time -- plus we like the exercise we get from walking from the garage. I would have to have two broken legs and the valet has to carry me into the casino to tip $5."
  • More feedback:
  • "The Four Seasons hotel charges for valet parking. I believe it's something like $10 a night if you're staying at the hotel. I'm not sure of the charge if you're just visiting. It's easier to valet park at Mandalay Bay then walk through the hotel lobby to the Four Seasons. [Ed: We just called to check and discovered it's a whopping $16 regardless of whether you're a guest or not.] "Also, at the Signature at MGM Grand there is no self parking, only valet (unless you use the self parking at the MGM Grand)."
  • "Not a question as much as a comment. I visit LV frequently and normally valet park. It is not uncommon on a busy night for me to return to my hotel and see the 'Valet Full' sign on. I drive up and say I am staying in the hotel (assuming I am) and I have never had any sort of hemming or hawing about the lot being full or anything that smells like tip-hustling for special treatment. I have always assumed that it is SOP for a hotel to valet a vehicle for a room guest and that it is not considered a favor or a special service."
  • A salutory tale:
  • "In today's QOD you talked about valet parking and how the casino will not pay for any damage while parked. A few years ago, when my car was returned from valet parking at the Flamingo, there was extensive damage to the front end of my Pontiac Grand Prix. The security and staff refused to pay for damages ($1,300+), even though I contacted their management. I had my car transmission checked by the body shop and they determined there was not a malfunction, but management insisted that while my car was in park, it had rolled out of the stall into a wall across from where it was parked and they had taken a picture to show it was still in park when found (obviously staged). So I contacted my insurance company (AAA) and explained the incident to them and that the flaming management was adamant about not paying for the damage while my car was under their care. A few day later my insurer contacted me to say they had convinced the Flamigo that they should pay, which they did under threat of litigation. I was also informed that while there is a disclaimer on the valet ticket, it will
No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

Have a question that hasn't been answered? Email us with your suggestion.

Missed a Question of the Day?
OR
Have a Question?
Tomorrow's Question
Has Clark County ever considered legalizing prostitution?

Comments

Log In to rate or comment.