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Question of the Day - 09 June 2009

Q:
What do casinos do to "clean" the chips used at their table games? The issue of disinfection/sanitization of these multi-handled items has to be of interest to many people. What's the scoop -- or are you afraid to annoy your casino friends if admitting they do nothing about germ-laden chips?
Arnie Rothstein
A:

Take it, Arnie.

When I was a dealer, we never washed or cleaned the "value checks" and this is still the case. Like you, I was curious why a casino would accept the fact that most of the checks are so filthy that they all have a black or brown tinge to them, so I asked a respected casino shift manager and here’s what I was told, verbatim: "Why don’t you just shut up and deal, or at least brush down your table?"

Unsatisfied with his reply, I asked a different shift manager (a lifer and highly educated in the business). His reply was a joke -- not a very funny one, though it’s considered casino humor: "So many people spill their drinks into the float (the dealer’s chip tray) that no germ would stand a chance." (When someone does spill a drink into the float, the checks are dried and put back into commission.)

Today, there’s still no policy of cleaning casino checks. The color cameras that have replaced the old black-and-whites don’t need to be able to distinguish the grime-obscured designs to ID them properly, although the checks still have that "hidden" design that (usually) only surveillance people notice. For example, a black check has four distinctive half-diamonds pointing inward at the 12, 3, 6, and 9 o'clock locations. The $5,000 checks (at most casinos) have a pyramid design (triangle) that covers the surface of the entire disk.

The LVA research department called a couple of Strip casinos, just to make sure that nothing had changed since the old Rothstein dealer days. The Wynn couldn't comment and referred us to PR (who, from experience, seldom respond, at least not in any timely fashion), so we tried Bally's instead (which, on the contrary, is typically very helpful). The shift supervisor on duty confirmed that they have no policy for cleaning chips unless some mishap occurs, like a customer spilling Coke all over them, in which case they'll get wiped down.

At that point Blair Rodman, co-author of Kill Phil (just out in its revised and upgraded 2nd edition) happened to wander through the Huntington Press office. In a former life, Blair dealt cards and craps in a number of casinos and related a particularly savory tale from his early days at the now-defunct Silver Slipper, where he was told about a crap dealer who apparently had little concern for (the lack of) cleanliness in his modus operandi for stealing $100 checks. The method of pilfering? Every break/shift change he'd put one in his mouth, then pass it to his girlfriend with a kiss. Eeeuuuwww. Blair added that he'd also worked at the El Cortez, where they never washed anything! (Not that we're pandering to the EC, but we will point out that this was way back in the day, before the recent upgrades.)

Finally, Blair suggested we put in a call to Ron Saccavino, and industry veteran who puts out the The Dealer's News newsletter and runs the up-and-coming Nevada Poker League. Ron confirmed that in his 38 years in the gaming biz, he had never seen or heard of anyone washing, disinfecting, or in any way sanitizing checks, aside from the aforementioned spillage scenario. He did, however, recall, as did Anthony Curtis, that some casinos washed playing cards when they were of the reusable plastic variety.

Back to you, Arn.

Now, as for the non-value chips (employed at the poker and roulette games), these do get cleaned. They’re not stamped or marked with a dollar amount to show their value and, back when we had only black-and-white cameras, dirty chips played havoc with the poor surveillance observer required to do a review due to a complaint, misdeal, theft, etc. These chips are cleaned with soda water. That’s it, nothing else. The floor supervisor summons a cocktail waitress and asks for a cup of seltzer, just water and carbonation, and the dealer, on a dead game, wipes down each and every chip with it. The same cleaning method is used for the pai gow tiles.

By the way, the term "check" refers to the little round clay casino disk that has a dollar value stamped on it, whereas a "chip" has no value until a player buys in and tells the dealer what value he or she wants it to have. Poker also uses non-value chips, but these are color-coded to aid in the ease of interpretation of the value.

Oh, and for the record, Anthony Curtis never censors any content in QoD or on this website, or in LVA, or in any Huntington Press books, based on how the casinos might react. As for me personally, I've worked in this industry for many decades, so I don't have any friends in the casinos and don't care who I offend.

Bluff magazine, on the other hand, evidently takes a more cautious approach and kept the identity of all but one of the casinos in its 2007 poker-chip hygiene survey -- for which they enlisted the help of a team of scientists from UNLV -- anonymous. Click here for the results of their "Dirty Vegas: How Safe Are Your Chips?" survey, which makes for some interesting reading...

Update 09 June 2009
Interesting:
  • "Suzo-Happ, which makes products for the casino industry including slot machine toppers and the like has a chip washing machine on their website (for "only" $44,000). No idea if any major casinos actually use it (and based on your QoD, probably not), but it looks impressive. ...and appears to clean a lot more chips than the 80 that one reader wrote in about. www.happcontrols.com/gaming/table_games/170110001000.htm
Keep it comin'!:
  • "When I dealt poker in AC,our poker room was known for its rather dirty 'white' ($1) chips. Whenever a player commented, 'Geez, these chips are so sticky. Don't you guys ever clean them?,' my reply was, "No, that's how we know they're really ours and not counterfeit.'
More great feedback (thanks!):
  • "I work in a Tribal Casino in the midwest. A very large casino. We had a perceived problem with dirty cheques, one that customers complained about often. A member of the casino management team ordered a cheque cleaning machine from a company in Las Vegas, which promised a quick and easy solution to the problem. "The machine was custom built, delivered and set up. Turns out it would only clean 80 cheques at a time, the cleaning fluid was $70 per gallon and it was slow, very slow. "80 cheques isn't even a full rack. No idea where the cheque washer is now but the manager who's idea it was is long gone. "Recently when a player spilled his cola on a rack of cheques, the cahsiers gave him clean cheques and used the hand sanitizer they keep on the cashier cage counter to clean those cheques off."
Some reader input:
  • "I wanted to thank you for getting my QOD (re "chip/check" cleaning) answered on the Advisor website. The answer did not surprise me in the least... I've quizzed numerous casino personnel over the years and they all were pretty sure nothing was ever done to sanitize them. And, I might add, they weren't happy about it, either. Those poor dealers have to handle the germ-laden chips/checks routinely."
  • "You might be interested to know that years ago in LA, I asked the poker tournament director at a large LA casino if he ever cleans the chips used in the poker tournaments. I had noticed that one particular day the chips looked like they had been washed. He said that when they get particularly dirty, he takes the whole lot home and washes them in his dishwasher."
  • "I read your QOD about casinos not cleaning their cheques. You should contact the California casinos, especially those in the LA area. Yes, they regularly clean their cheques and chips. And you can tell when they haven't been cleaned -- they tend to stick together."
  • "Not a question, but a comment on today's "dirty chip" question: What's the difference between casino chips and paper money? It seems that the unwashed masses deal with both... and if one is willing to handle a $100 paper bill without a hazmat suit, why would one react differently to a $100 casino chip?" [Ed: Ha!]
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