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Question of the Day - 22 November 2016

Q:
With more and more people using Uber and Lyft, could you please tell us where the pickup and dropoff locations are for each of the casinos on the Strip, as well as Fremont Street and Container Park? We use these services a lot and often the stops are kind of hidden.
A:

Uber and Lyft are ride-sharing services that employ a location-based mobile application to link passengers to drivers. Using the apps, passengers select their pickup location, destination, and vehicle. After submission, Uber and Lyft provide the driver’s name and license-plate number, plus an estimated collection time. Users are required to submit a valid debit or credit card and are are billed through their Uber/Lyft accounts. Passengers can rate drivers and drivers can rate passengers.

Fares are calculated from an algorithm using a standard base and a per-minute or per-mile rate. When demand is high (rush hour, rain, big events), both Uber and Lyft implement "surge pricing," and the fares can rise way above what a taxi would cost for the same trip.

Uber had a long battle in Nevada. Ride-sharing through both companies was banned in 2014 for not complying with permit and licensing protocols. On September 15, 2015, however, the Nevada Transportation Authority approved Uber and Lyft to operate in the Las Vegas area.

In December 2015, ride-sharing began at McCarran Airport. Pickup locations at the airport are in the parking garages: At Terminal 1, it’s Level 2M; at Terminal 3, it’s at Level V (for valet); look for and follow the signs for Ride Sharing.

Uber and Lyft drivers can drop you off right at the departing-flights curb, so you only have to haul your bags to the parking garage on arrival, not departure.

During non-surge periods, expect to pay $10-$13 from the airport to center Strip.

Uber claims to have completed more than one million rides to and from McCarran in the first year of operation. Statewide, Uber says is has about 11,000 drivers and 882,000 active riders (equivalent to about a third of Nevada’s population).

As for pickups around the city, on the Strip, most hotels have dedicated areas Uber and Lyft. Look for the signs. At some properties, such as MGM Grand, it can be a bit of a walk, but these parking areas are generally convenient, and drivers can usually drop you off at a place of your choosing.

Sometimes a driver will want to pick you up at a less crowded, but less convenient place, and that can be a bit problematic. We’ve heard that Lyft’s app shows the actual address, while Uber’s doesn’t; it just gives the driver a pin at a location, which can be confusing and costs the driver time and money and the passenger time.

Lyft, as well, seems easier to use for finding Strip pickup spots, with a web page that contains a long list of links.

Uber claims to have a map, but every time we clicked on it from a Google link or a link within an article discussing it, we arrived at the driver sign-up page.

Downtown, pickup spots are more variable. We’re advised that if you ask at hotel front desks, you’ll be pointed to the place. At the Container Park, you probably have to work out a pickup spot with the driver.

As for tipping, originally, Uber’s fares included tips, but now, it says that tipping isn’t included. It isn’t expected or required, but riders can tips and drivers can accept them.

Lyft, on the other hand, has an app-based tipping option for $1, $2, $5 or other.

Note that we put together this report based on what we’ve heard and read. We all have cars here, so we don’t use these services. Please, if you do, and know more about it, let us hear from you. We’ll update and amend this answer as we receive knowledgeable feedback.

Update 22 November 2016
" don't work for any cab company nor do I work for Uber or Lyft - so I have no agenda. Just to let you know that Uber lies constantly about a variety of topics. Do not believe anything Uber publishes unless you check it with a third-party. The tip was never included in Uber fares. Uber suggested that was true, but it was NEVER true. check this link for more information: http://therideshareguy.com/tip-your-uber-driver-or-else/ Honestly, tipping is a part of our culture here in Las Vegas and I can't imagine why anyone here uses Uber given their offensive attitude of pretending that riders don't need to pay the driver (he works for free). Lyft is a superior alternative. After paying a myriad of expenses, the average Lyft-Uber driver hardly makes minimum wage. That is why both Uber-Lyft have astounding turnover rates for drivers (well over 100% a year). Yes, during surge pricing periods, Uber-Lyft cost more than a regular taxi. However, unless you are at a major event (e.g. T Mobile Arena) or major hotel, the chance of finding a taxi is zero." "We just returned from Vegas and were thrilled with Uber, fast, inexpensive service in very clean and newer vehicles. I had never used Uber before but my daughter uses it all over the world and absolutely swears by it." "I was in Las Vegas Nov. 11-14. I used Uber 7 times. I was staying at the Flamingo and used Uber to go downtown and back. To South Pointe and back and even to the airport (about $13.00). The drivers were all great and the vehicles were all fine. I never had to wait more than 5 or 6 minutes. The only negative I had was the afternoon of the marathon. I was going from the Flamingo to the Palms. The strip was closed so we had to work our way up Paradise to the Desert Inn tunnel in bumper to bumper traffic. From there it was a breeze. The ride should have been about $6.70 but due to the long time (40 min) and surge pricing it came in at $27.80. I could have walked for that amount. But overall I was very pleased with the service and prices." "A regular Uber fare is calculated based on time + distance. The new Uber Pool launched last week in Las Vegas is a flat rate based on how likely you will be to match with another rider. The driver will still get paid based on time + distance. Both apps provide the driver an address so the GPS can navigate them there. If you put in the name of the business and not just drop a pin or type an address, the driver will get that and have an easier time finding you. Lyft's tipping options are $1, $2, $5, or Other. You can tip in $1 increments from $1 up to 200% of your fare. So on a $10 fare, you can tip up to $20 if you choose."
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