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Question of the Day - 27 April 2017

Q:

Players club tracking has become so sophisticated, I — and I assume many other readers of your fine Question of the Day — have found ourselves in casino crosshairs because of our advantage play. I play only JoB 9/6 and DW44. My favorite local casino has not only cut my weekly cash from $45 to $5, they have actually cut my percentage comp return, which I know only because I keep my own detailed records. Once you’ve been "marked" like this, is there any way to get back into their good graces?

A:

[Editor's Note: First, in response to a question, JOB 9/6 means the payout on a video poker Jacks or Better machine in which the full house returns 9 coins on a one-coin bet and the flush returns 6. DW 44 refers to the payout on a Deuces Wild machine in which the 4-of-a-kind and full house return four coins on a one-coin bet.

For anyone unfamiliar with these terms, especially the shorthand, $12.71 (plus shipping) on Jean Scott's new book, The Frugal Gambler Casino Guide, would be money well-spent. In it, she lists all the common paytables for all the common VP games -- and goes into an incredible amount of detail about how to couteract the situation brought up in the question. Now to the answer.] 

Not getting offers from a casino, especially one where you've played for a long time, is always a painful blow. And with good playing opportunities being diminished on a regular basis, this can really impact your lifestyle, especially if you’re local and play frequently, with or without an advantage. Fact is, the current casino environment that’s seeing cuts in all areas isn’t hitting just the skilled players. Recreational gamblers are feeling the pain in their pockets too.   

According to Jean Scott, “Sometimes we know why we’re no longer welcome customers at a particular casino. When we inquire, an employee will actually tell us. But most of the time we have to guess -- or just wonder.”

There are any number of reasons for casinos to put players in the crosshairs: only playing the best video poker schedules; only playing on multiple-point days; playing so many hours that you look like a pro; hitting a big jackpot; only playing progressives when they’re positive; or even just winning too much and too often (the same in blackjack: “Your play is too strong for us”).

We suppose you could try to counteract a casino’s perception of you by losing more — playing short-pay VP or even slot machines, using imperfect strategies (for example, always going for the royal, though that might backfire when you hit more than your share and you’re no-mailed for that!), or not taking advantage of all the comps at your disposal. But that seems to us to be cutting off your nose to spite your face; “Honey, let’s go to the casino tonight and lose more so maybe they’ll start letting us win again.”

Short of that kind of deal, often there’s no way to get better mailers and offers. In that case, you can try waiting out the casino, hoping there’s a change in management, marketing, or policy. But failing that, you simply have to ex that casino off your list and start scouting for better plays. And if you can't find any? Then you either have to become a recreational player — not losing on purpose, but playing negative-expectation games for the fun of it — or quit going to casinos, period.

On the one hand, it seems to us to be kind of illogical, not to mention short-sighted on the part of the casinos. Getting rid of players also chases away revenues earned from rooms, food, and entertainment; frequently, a good player’s gambling companions are in it for the recreation and don’t play so knowledgeably.

On the other hand, as we like to point out at times like these, Las Vegas casinos are breaking records year in and year out, so they can and do pick and choose who they let play their games.   

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

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Comments

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  • Mark Elslager Apr-27-2017
    Mark
    I figure it was a mistake, but you stated that 9/6 JOB the  "6" means a flush 5 coin return per coin in, but really means 6 coin return per coin in.

  • Deke Castleman Apr-27-2017
    flush returns 6
    Right you are, Mark. Just a typo and corrected. Thanks for the eagle eye.

  • Clark Andelin Apr-30-2017
    Boyd Marketing
    If it was a Boyd casino that the person was visiting, I know why their offers were cut.  I am an emerald player at Boyd casinos.  All my offers disappeared.  I talked with one of the marketing people at Main Street Station.  She said that all of Boyd casinos marketing offers in the Las Vegas area have been taken over by Boyd Corporation.  My daily average at all Boyd casinos is over $4000 a day and my offers are gone.  Boyd Corporation has changed the formula including the evaluation time from 18 months down to 6. In the new formula if you haven't played at one of their casinos in 6 months you get no offers.  It is sad that I may have to switch to Station's casinos instead of Boyd because they still give me offers for previous play.