QoD discussed large sums of cash recently. What keeps banks from opening small branches in the casino building? I see them in Chicago supermarkets. I remember trying to make a credit card payment in a supermarket branch with cash many moons ago. They told me they didn’t accept cash. I think Ben Franklin was laughing out loud at that one.
Well, there's neither a legal nor a regulatory impediment, according to the Nevada Gaming Control Board, when we asked about the absence of bank branches in casinos.
Concurs veteran gaming attorney Anthony Cabot, “I am not aware of any gaming laws or regulations that would prohibit a bank from opening a branch office in a casino.”
“Good question,” says MGM Resorts International Senior Advisor Alan Feldman. “It's not a legal thing, so I must assume it’s more market-driven than image. Because customers tend to come from all over the country and around the world, no one bank would have enough of ‘its’ customers’ to serve. If it matters, local banks do often provide ATM services in the back-of-house for employees, where a likely higher percentage of one bank’s customers may be found.”
That still begs the question: Why don't locals casinos, with their theoretically stable and proximate customer base, have bank branches in them? We can think of three reasons.
One is that banks have image concerns about being in casinos (and providing problem gamblers with a nearby source of cash). Another more pressing one is the increasing centralization of bank operations, which has resulted in the closing of branch offices, including in small locations, such as supermarkets.
Third is the accelerating movement of the casino industry itself toward cashlessness. As American Gaming Association President Bill Miller told us, “For a long time, gaming was a primarily cash-oriented industry. And that still is the preponderance, but the pandemic has accelerated the industry’s experimentation with and successful implementation of contactless, mobile, digital payments.” He continues, “I don’t think we’re ever going backwards in that regard. It may well be in 10 years’ time that the design of the casino is completely different.
“It doesn’t have to be built like a fortress, because of all the cash that is housed within it. It opens up tremendous opportunities to think very creatively about how casinos are designed. That is one of the things that we probably didn’t think of when had to work our way through the pandemic, but the issue of cash has always been something that vexed me and we’ve made a great deal of movement toward accepting digital payments in every facet of the industry,” Miller says.
He goes on to point out that cashless transactions pervade every aspect of our lives, even as mundane as buying a cuppa Joe at Starbucks. Also, with increasing pressure on the casino industry to guard against money laundering, electronic transactions — which can be traced — are increasingly desirable.
We suspect that Miller is right and the cashless ship has sailed. Welcome to the new normal.
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Kevin Rough
Jun-06-2021
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Allen Emory
Jun-06-2021
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Pat Higgins
Jun-06-2021
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Dave_Miller_DJTB
Jun-06-2021
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Donzack
Jun-06-2021
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Doug Bergman
Jun-06-2021
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O2bnVegas
Jun-06-2021
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Hoppy
Jun-06-2021
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Scott
Jun-06-2021
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