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Question of the Day - 26 October 2021

Q:

You've addressed the negatives that have occurred in Vegas due to the epidemic (higher table minimums, less buffets, etc.). Strictly from the business aspect, do you see any positives?

A:

This is one of those questions we receive on occasion that, because it's somewhat ambiguous, the response can go in different directions. Perhaps we're a bit dense at the moment and missing something obvious, or maybe it's because we're answering it only a few days after the end of the Global Gaming Expo, which was all about the business of gambling, but we'll take a stab at this and if we're off base, we're sure those of you who are more on the ball than we are will let us know (and in no uncertain terms).

One of the aspects of the pandemic that has had a positive effect on the business of gambling, at least in our admittedly non-smoking opinion, is the accelerated movement toward banning cigarettes and cigars on the gambling floor. This has been happening in every other walk of life; whole cities and entire industries have banned smoking indoors and at the workplace. And that, ironically, includes casino-corporation headquarters, where smoking is decidedly verboten in the office, though not in their stores.

Park MGM seems to be doing just fine since it banned smoking; plenty of other casinos around the country, particularly tribal operations, are as well.

We rarely take sides on issues, but to us, it's notable that even a sizable percentage of smokers have indicated in polls that they'd prefer casino air not be exempt from indoor smoking bans and that they'd be happy to step outside to get their fix. That was certainly seen in Atlantic City for the full year, from June 2020 to June 2021, that smoking was banned in the casinos. And given that COVID is, first and foremost, a respiratory illness, this seems like as good a time as any to complete the process by including casinos. 

Another related business aspect that has improved due to COVID concerns increased space, beefed-up ventilation, and enhanced cleanliness in the casinos. Fewer machines and seats at tables are obvious, while ventilation and cleaning procedures are less so. When the casinos reopened 16 months ago, casino staffs were cleaning and disinfecting with a vengeance; these days, there seems to be less of that going on, but it's still happening.

Similarly, there's been a big push toward contactless technology, particular in payment systems via cashless options with smart cards that contain small but sophisticated computers and communicate with card readers wirelessly via short-range radio frequency. G2E was chock-a-block with payment providers hawking their cashless solutions. How long they take for acceptance the gambling public is a separate question. Also, cashless might or might not be a positive aspect for consumers, but we do note that it's being compared to TITO replacing coins. In the generally slow evolution of casino tech, that happened fairly quickly. 

Finally, and to cover the obvious positive for the casinos themselves, profits are through the roof from noticeably fewer players. The question that interests us -- and a few of you who've submitted questions about it -- is why. We'll tackle that in tomorrow's QoD. 

 

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Comments

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  • Donzack Oct-26-2021
    Smoking
    Nevada should require casinos to make a reasonable percentage of the gaming area non smoking. See how it affects the numbers. Laughlin Harrahs and Aquarius both do it. 

  • vegasdawn Oct-26-2021
    Smoking
    So agree with Donzack on the smoking issue.  It is especially annoying when in casinos people who do not smoke have to wear a mask, and are harassed by some of the employees (Gold Coast is one of the worst).  Our breathing is already inhibited by the silly mask and then we are stuck breathing smoke.  We go much less now to places that are overbearing in this regard.  It is time for the Casinos to tell the governor to get rid of the mask mandate.
    

  • Kevin Lewis Oct-26-2021
    Some people do think that way...
    Masks aren't "silly." Casino employees that tell the no-maskers that they have to put one on aren't "harassing" those people or being "overbearing"--they're just doing their jobs. Masks don't "inhibit" breathing. And the casinos can't tell the governor what to do!!!
    
    Nonetheless, I think that any smoking restrictions, let alone smoking bans, are strictly temporary, because smokers are still addicted and there's no way to make them accept those rules. There will be too much bitching and moaning. Just look at smokers' masking (mis-)behavior on the casino floor.
    
    The only possibility of widespread indoor smoking restrictions (thus dragging Nevada kicking and screaming into the 21st century) will be if the casinos wholeheartedly embrace the "fewer customers, more profits" approach that has worked so far. They've already decided they can do without people with brains and/or any kind of price sensitivity. They might make a similar decision regarding smokers.

  • JimBeam Oct-26-2021
    I can't believe you missed an obvious one
    I can't believe LVA missed an obvious one - mobile sports betting. The number of apps and their use has skyrocketed during the pandemic and that will most likely continue on way beyond Covid. 

  • VegasROX Oct-26-2021
    Kevin, wow!
    Either Kevin is mellowing out, somewhat, un his old age, or I am becoming a bit more crass in mine. For the first time ever, I agree with his commentary 100%! Like planets colliding 😀  Smoking should be banned in all casinos with ONE exceptuon....build an enclosed smoking booth like some airports have where all the players that want to pollute the air can all be (contained) with like thinkers. Keep the air clean for everyone else. I especially liked this gem from KEVIN "They've already decided they can do without people with brains and/or any kind of price sensitivity"  ABSOLUTELY GENIUS. I think I'll go out and buy a lottery ticket today as the stars have aligned👍

  • Gene Brown Oct-26-2021
    Smoking vs. Not 
    Maybe I am just dense on this subject of the smoking issues in casinos, being a non-smoker; however, what’s the problem? In flying from my home base to Vegas, it takes at least four hours. No one on the plane can have the liberty to smoke for that time. It is accepted. If one can make that adjustment while in flight to Vegas from whatever home base he or she is coming, why is there a problem when it comes to the matter of limitations on smoking in casino? Same scenario for eating in restaurants or shopping for groceries where smoking is banned. For me it is a ‘mind over matter’ issue. When all is said and done, who is being denied his or her right, a smoker or a non-smoker? San of the pandemic, smoking still is harmful for the smoker and for those who are affected by secondary smoke. I’m just saying….

  • O2bnVegas Oct-26-2021
    The last frontier
    Just adding to the other "why not" comments.  Smoking is forbidden inside of almost everywhere.  Why not casinos? 
    
    And don't ya love walking past those airport smoking lounges just as somebody opens the door?  [Insert wretching clip art here.]
    
    Candy 

  • rokgpsman Oct-26-2021
    Gun-shy management
    When you see something related to a casino that doesn't make sense it's probably because of money. For so long they've continued to allow smoking despite overwhelming proof the majority of people are against it, despite the fact that smoking is harmful to employees and customers, despite the extra costs of cleaning everything. The old days of smoky casinos filled with gamblers lasted a long time, it's burned into the brain of many casino executives and owners as the profitable way to run a casino. Change is hard for them to do, there's a fear of losing customers or having customers spend less time gambling. No casino executive wants a quarterly report showing less profits that could be blamed on his/her decision, anything from a bad selection of slots to implementing no-smoking could be a risk to their yearly salary bonus or promotion. They'll have to see that no-smoking policies are not detrimental to business.

  • Jerry Patey Oct-26-2021
    Vegas
    Contactless transaction. ??  Waste of time. You see that as positive because you know nothing about the covid scam. That is just a move toward paperless currency. IRS to monitor bank accounts. Guess you are desperate to find a pos. Let’s see. Few comps. High room and meal charges. Casinos are milking customers. All video poker gutted except plaza. Buffets??  Cannot think of any pos. Next year will be teste for casino’s v

  • VegasVic Oct-26-2021
    Cool
    Jerry is wearing his cool tin foil hat today.  Getting ready for Halloween I assume.  Kudos. 

  • Doc H Oct-26-2021
    CDC study on masks
    What happened to science? Emotion seems to rule here on LVA on covid LV matters. Now, on to reality and science that you can search on your internet thingy and educate yourself on.  
    
    A recent New York magazine article states that the science on masks "remains uncertain". But it did note the Centers for Disease Control and Prevention (CDC) in May published a large scale study of COVID transmission in US schools. The study  analyzed 90,000 elementary students in 169 Georgia schools from November 16 to December 11 and found that THERE WAS NO STATISTICALLY SIGNIFICANT DIFFERENCE IN SCHOOLS THAT REQUIRED STUDENTS TO WEAR MASKS VS SCHOOL WHERE MASKS WERE OPTIONAL.
    
    But knock yourself out pro maskers and just do what you're told from your local McNews source and parrot it on LVA and ignore the current science. And believe your non N-95 mask will stop inbound/outbound micron thin virus particles. Oh, and now on to that ocean front property some of you believe that exists in Iowa. 
    
    

  • Lotel Oct-26-2021
    Fewer players???? 
    you said "profits are through the roof from noticeably fewer players"  I was out there in LV a few months ago and it was as crowed as I have ever seen it.  I thought I read  it is still very  crowded. I am waiting until the crowds die down to go back .  are there really less players now?? 
    

  • Gene Brown Oct-26-2021
    Common Sense???
    Dr. H, 
    Thank you for sharing your thoughts; however, was it your intent to reveal to us that common sense is not too common nowadays no matter how articulate you may be…

  • Doc H Oct-26-2021
    Gene
    Hi Gene, my intent was to comment on a few mentions of masks in this comment thread, to shine a little science on the matter. 
    
    Though on the topic, I wonder if we'll have a mask mandate soon in LV for non-smokers bothered by the smoke to filter out some of the elements of the casino smoke as we are in everyone is responsible for everything now thinking mode? Why have non-smoking areas when it's the responsibility of everyone now to just do the mask-up thing and push that thought process out to each person needs be part of the smoking in casino "solution"? 
    
    Fun times. 

  • Adam Cohen Oct-26-2021
    What about people who might play longer
    I doubt it is a wash but I do not know people who can only play so long because the smoke gets to them.  Some of that play might make up a bit of the difference. I do think it is time casinos go smoke-free and I like the idea of having an enclosed area if they want for people to smile and gamble like in airports. Just keep the games that are in there the same as the ones on the main floor. That way I get to breathe my fresher air and they can smoke. I am sure others here remember when planes allowed smoking the read of the plane there use to be a haze back there but the smell was everywhere
    

  • Patricia Oct-26-2021
    Members coupon book
    Can I expect improved coupon in my 2022 book? 

  • Gracen Oct-28-2021
    In canada...
    At my Casino we have a whole section in our casinos that is for smokers. They have sliding doors (as most of them do) that go to the main gaming floor. When someone walks in and out some of the smell escapes obviously but overall it seems to work fairly well. The ventilation in there is much better too, particularly because of COVID, wasnt the greatest before.... Our smoking section has approx 250 machines. Maybe LV casinos could do something like that.