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Question of the Day - 04 October 2021

Q:

I’ve been a loyal frequent blackjack player at an L.A. casino for 15 years. In the beginning years, I won most of the time. But in recent years, the tide has turned. My experience tells me something’s wrong. Dealers never bust, believe it or not. When they get a picture and a 6, almost without exception they’ll get an ace. Many players who double down lose because of the upcard being 6. It is not only once or twice, it has become a common scene. If players play two hands, the dealer will get 21. You play two hands again in the following hand, the dealer gets another 21. It is also common for most of the dealers to get a blackjack at the beginning hand. Strange! Not one dealer but all the dealers. So ridiculous that when a dealer gets a face card, 99% of the time for 100% of the dealers, the down card is a 10 or face card. Has the Gaming Board been informed of this cheating, but taken no action to penalize the casino? Can the players claim back all money lost according to the loss statement? 

A:

[Editor's Note: We've answered similar questions about cheating blackjack dealers a number of times, but for this answer, we were curious how a blackjack player who's sat through more hands than 99% of fellow players would respond. So we handed it over to Arnold Snyder. ] 

In my decades of playing casino blackjack, including at many of California’s casinos, I have on a few occasions seen cheating dealers. Though it's not common, I know this is an occasional problem in casinos. So I’m not going to blow you off and say you’re wrong, especially since I’ve never watched the games at the casino you refer to.

But from your description of your experiences, I tend to think you’re either exaggerating or just not recalling all of the situations correctly.

Example: “In the beginning years, I won most of the time. But in recent years, the tide has turned.”

This is pretty vague. I’m assuming you’re not a card counter or any type of advantage player using a valid system for beating the game. It’s hard to believe that a recreational player who frequented the blackjack tables would win “most of the time” for the better part of 15 years.

Example: “When they get a picture and a 6, almost without exception, they'll get an ace. Many players who double down lose because of the upcard being 6. It is not only once or twice, it has become a common scene.”

Sorry, but this doesn't add up. There are definitely sleight-of-hand artists who can hold out an ace to steer to a total of 17 (a ten card, a 6, and an ace add up to a hard 17). But if this is constantly being done, why wouldn’t they hold out a five, instead of an ace, so they can turn their hands into 21s? Then they would beat every hand on the table except for players with 21s. A lot of the double-down and split hands would beat a dealer 17. A crooked dealer who could control an ace would be much more likely to use it to make his own hand into a natural blackjack.

Example: "When a dealer gets a face card, 99% of the time for 100% of the dealers, the down card is a 10 or face card."

That has to be an exaggeration. First, even if every blackjack dealer in the joint is a card mechanic who can beat the players at will, so much cheating would be going on that someone somewhere sometime would see something. Cheaters aren't perfect; when they mess up, it can be pretty obvious. 

And what's in it for them? Is the casino cutting them into a portion of the winnings? If so, then they're in some kind of grand conspiracy that seems like it would be very hard to pull off. If one of them gets caught, it's unlikely he or she would take the whole fall. Would every dealer put his or her trust in every other dealer and the casino managers? And would the casino risk its license by putting its trust in its minimum-wage employees?  

Besides, with some exceptions, casino dealers want their players to win, not lose. Their paychecks are small and they rely on tips for the bulk of their income. What player who lost all the time would toke a dealer? And who, for that matter, would ever play in this casino? All the players would lose all their money every time they played.

You might, in fact, be witnessing cheating dealers. Your report sure makes me wonder. If so, I highly recommend frequenting a different casino. If not, you might want to review the blackjack basics, such as the house edge, normal fluctuations, and how to play basic strategy to get you closer to even with the house when the game is honestly dealt. That'll help you no matter where you play blackjack for money. 

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

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Comments

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  • David Miller Oct-04-2021
    Refuse to donate
     I have observed the very things that the person who posted this question has asked about. Whenever the dealer starts a new shoe and gets a blackjack first hand, I leave the table. This happens all the time. Secondly, the dealer seems to never bust and when they have a 2 or 3 showing they amazingly draw to a 21. This is not chance, but reality. If you don't believe it, then watch as you play and see how often these scenarios happen.

  • Brent Oct-04-2021
    At Least Two Possible Explanations
    I would suggest that selective memory and confirmation bias are both much better explanations than cheating.

  • Jeffrey Small Oct-04-2021
    Dealers
    I've had this discussion before--it was debated in a previous Q of the Day.  Was the dealer dealing from the hand or a shoe?  I feel I was being cheated by a dealer who was holding the cards in her hand--a lot of unnecessary razzle dazzle (unnecessary hand motions) as she delt the cards.  I think the deck was stacked--face cards on bottom which she dealt to herself!  She beat me on every hand.  However, if the cards were coming out of a shoe, could the same result have happened?  It would take some really good sleight of hand to pull that off!  And the same from all of the dealers?  Seems highly doubtful.  Sounds like a long streak of BAD LUCK!

  • Ray Oct-04-2021
    Of course it's cheating...really?
    As Mr. Snyder said, yes, there may be SOME cheating going on, SOMETIMES, but I'm sure that it happens ALL the time from ALL dealers to the questioner. After all, this guy is so good that he could constantly beat the house edge if he weren't cheated. (Cheating probably is the excuse he uses when his wife wonders why he came home with no money)

  • Lucky Oct-04-2021
    Cheating in CA casinos
    Almost all of the casinos in CA use shuffle machines.  I have spoken to a couple of mechanics that work and maintain some of the shuffle machines.  They have all said that those machines can be programmed to place the cards in a specific order if programmed to do so.  Some of the shufflers can be set up to place the cards in a semi random order with the shuffle set up as if it was a slot machine,  with a predetermined outcome with a targeted house hold.  The programming done to simulate a slot type payout.  None of these mechanics have said that the casino they work at does this, though.  So I cannot say that it actually happens, I have no proof.  There is a Flush game where you are dealt 7 cards, and win based upon how many of the same suit, straight flushes, etc.  I saw someone in Laughlin bitch at a dealer that the shuffler was set up. as all the hands were dealt, whether someone was sitting at the spot or not.  The dealer always recieved the last hand.  I doubt they did that.

  • larry larson Oct-04-2021
    Policy advisor
    While i have seen my winning diminish in the last 60 years, I do not observe obvious cheating like I did in the mid 1960's right after Thorp's book "Beat the dealer" came out. Casinos did not yet have computers so they all thought every BJ player knew how to count cards and would bankrupt them. My brother played in nearly every casino in Reno head to head with dealers and i stood by and watched the dealer.  Every one of them cheated or would have a mechanic come in as soon as they saw my brother was counting and winning.  When I accused a dealer of dealing seconds her response was "so what?"  Once casinos got computers and figured out shuffling early or multi-decks would address card counters the need for dealer cheating pretty much went away. Now they have added 6-5 BJ and reduced double down, etc. Interesting you can get better BJ at local casinos now. as Snyder says there is little need or incentive for dealers to cheat today.  no need "rules" let them win anyway--dont play 6-5 BJ

  • rokgpsman Oct-04-2021
    Stretching a complaint?
    The questioner seems convinced something crooked is happening. I don't think a Vegas casino or any other legit place would risk their license by doing that. There's no need to, the odds favor the casino and they'll come out ahead in the long run. But whether it's a run of bad luck or cheating dealers, if you aren't winning then stop playing at that table. Try other tables or a different casino. Don't continue playing there if you consistently lose, that's not fun and it's goofy to put yourself thru that.
    

  • O2bnVegas Oct-04-2021
    "L.A. casino"
    Uh, did the OP mean Los Angeles?  or LV?  or LA (Louisiana)?  Didn't know there were casinos in Los Angeles.
    
    As for "all dealers" cheating as described, remember the old saying, "Three can keep a secret...if two of them are dead."
    
    Candy
    
    
    
      

  • Scott Deel Oct-04-2021
    Funny Dice
    I can't verify blackjack cheating but at our local casino in Wheeling WV there seems to be an unusually high number of 3's thrown at the craps table and this has gone on for YEARS. 

  • Dave Oct-04-2021
    EX DEALER
    I dealt at Barona in San Diego a few years ago. I heard this all the time from players who played "hunches" instead of solid, BJ strategies or even counting. I couldn't count on both hands how many times they made a decision that altered the flow of the cards and let to them losing two or three hands before things normalized again, and then of course it is the dealers fault they are losing. I cant say this enough, Black Jack should be played for fun. You should have an entertainment budget and should stick to it. If you lose that, then leave. Do not go to the ATM machine, do not whip out $500/$800 more so you can "get your money back". This is all about self control and discipline more than anything else. I hope the author of this question takes my advice. Losing streaks happen, in fact they are unavoidable. stay away for awhile if this is happening to you.

  • steve crouse Oct-04-2021
    Ex Dealer
    Best answer, hands down.
    Interesting, though about the Shufflemasters being able to pack the deck!
    I'd like to see that whole scenario.

  • Seamans Oct-04-2021
    bad luck
    My wife and I were playing BJ at the fremont in downtown vegas. It was the last night of a 7 day visit. We were mostly lossing.The table was filled. The table minimum was $15. The dealer got 26 twenty ones in a row. I called the pit boss over and politely asked the boss to change dealers. I got the pit boss to watch the dealer to continue to get 15 more twenty ones in a row. I asked politely if he would change the dealer.The pit boss told me they do not change dealers because of play. I said that was a lie and then left the casino with my wife. I have seen a lot of streaks. It really made me angry. I was there to have a good time.

  • Martin Shedlin Oct-04-2021
    @O2bnVegas: Think B4 posting
    The poster wrote "L" period "A" period which is the correct abbreviation for Los Angeles and not for Las Vegas or Louisiana.
    
    LA  without periods -- as in all state abbreviations -- is the abbreviation for Louisiana
    
    Why would "LA" be an abbreviation for Las Vegas? It wouldn't. It isn't.
    
    I think you're just posting to "hear your own voice" when you have nothing to contribute.

  • Mark Bashore Oct-04-2021
    Oct 1 tragedy
    Recently was the anniversary of the terrible mass shooting in Las Vegas. I have never heard any final conclusion to "who and why" that did it. Was it just a lone wacko or was there more to the investigation that hasn't been told. What happened to the girlfriend of the shooter?
    

  • Jon Anderson Oct-04-2021
    bad luck/dealers cheat
    i'd like to ask anthony c. a follow up to kevin seamans statement of seeing 26 21's in a row followed by another 15...anthony, my good sir, you have played more blackjack than most folks. have you seen anything even remotely similar to what kevin s. stated regarding the loooong run of consecutive 21's ?? i believe that i don't believe the writer on this one. can i/we get an anthony c. quote on this or is he currently checking out a buffet or cheap beer special ??
    p.s. anthony and andrew, love your podcast. you guys seem to be having a lot of fun with it. thanks for the added entertainment. go raiders...peace...

  • Anthony Curtis Oct-04-2021
    Selective memory
    As mentioned by Brent, selective memory is likely the culprit. We remember the bad things then blow them up even bigger in our minds? Also, even mediocre card manipulation takes a lot of practice and not many can do it, especially under fire in a real-world situation. It wouldn't be easy to fill a casino with even partially proficient mechanics. If a dealer got 26 followed by 15 more 21s, that's 41 in a row. No, never seen that and would have to bet against it being a reality. I've never counted successive dealer 21s, but I'd say I've seen six or seven straight, or maybe 10 out of 11 or 12. Certainly 41, 26, or even 15 in a row would be very unlikely. I do know the most naturals I've gotten in a row. It's three, which I've done on several occasions. Never four, which is surprising.

  • Jeff Oct-04-2021
    LVA podcast
    [email protected] wrote above, "anthony and andrew, love your podcast. you guys seem to be having a lot of fun with it."
    
    I second that. The combination of the relative newbie to Vegas (Andrew) and the Vegas veteran (Anthony) gives the podcast a unique flavor. It *is* a lot of fun.  
    
     The only thing wrong with it is that it's too short (only about 12 minutes) and too infrequent (once a week). Any chance eps could be longer and more frequent?

  • O2bnVegas Oct-04-2021
    Martin Shedlin
    Scroll back up to the Question.  Whomever typed it wrote L.A.  
    
    I know about L.A. referring to Los Angeles; LV being used often to indicate Las Vegas; and I know LA is the postal code for Louisiana.  Perhaps a typo by the LVA person who entered the question here, but I wondered.  Usually this would have been cleared up in the answer.  I did wonder if L.A. had casinos and if so was L.A. the area this was occuring in.
    
    Go snark yourself off to somebody else.
    
    Candy

  • Martin Shedlin Oct-04-2021
    @O2bnVegas
    1. The questioner wrote that he played at an "L.A. casino." That means Los Angeles. Period.
    
    2. You wrote, ungramatically, "Whomever typed it wrote L.A."
    
    IMO, using "whomever" or "whom" even correctly in informal online or IRL conversation is pretentious and stuffy and is usually done to impress others and sound erudite.
    
    However when correct usage calls for "whoever" (as it does in your sentence) yet one misuses "whomever" (as you did) it's not just pretentious, it's not just pompous, it's laughably pathetic and a dead giveaway that the user ain't exactly a Rhodes scholar.
    

  • Roy Furukawa Oct-04-2021
    I Agree w/@Brent
    Selective memory is likely. I’m guilty of the same thing because I feel like sometimes I’ll sit at a table and seemingly can’t win against a dealer 6 and such. I’ve also tripled my buy in before, but when on those losing streaks you don’t ever think about the times you’ve hit a 16 and got a 21 either. 

  • Jon Anderson Oct-04-2021
    anthony's response
    thanks so much anthony for answering my comment regarding consecutive 21's. i am honored you took the time, effort and interest to respond. you are T.H.E. man !!!!

  • Anthony Curtis Oct-05-2021
    YouTube
    Appreciate the suggestions. The problem with longer posts is that most don't like them being too long, so we purposely try to make them run the length they have been. As to more frequent, you're on Andrew's bandwagon there. He'd do one every day if I'd cooperate. We'll increase the frequency soon.