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Question of the Day - 28 October 2024

Q:

My wife and I are appalled by casinos that have stopped giving coins at their TITO redemption machines. As an act of rebellion, we have made it our mission to always redeem our "sub-dollar" TITOs at the cashiers cage, even if they're only for a few cents. If everyone (or even a substantial percentage) of gamblers followed our lead, would it pressure the casinos to start putting coins back in the cash-out kiosks?

A:

Anything's possible, but we'd bet -- heavily -- against the casinos changing their coin-only TITO policy. 

From a purely practical standpoint, no matter how many players cashed in their fraction-of-a-dollar slot tickets, it doesn't inconvenience the casino one whit. Its cashiers are standing at the cage windows 24/7 anyway, ready to exchange 10 yellow banana chips for $10,000 in hundred-dollar bills or a TITO for two dimes, a nickel, and a penny. 

It's not really any sweat off the cashiers' back either. They're getting paid the same regardless of the types of transactions they handle. Of course, cashing in a TITO for nine cents might cause them to smirk or frown for a millisecond, since they know there won't be a tip involved, but it's all in day's work. Besides, maybe a gambler throws them a couple of pennies.

Who's most inconvenienced. You! Say everyone followed your lead. If you're the 20th in a line at the cage, with 19 people ahead of you cashing out a sum total of $8.17, you yourself might question the wisdom of putting in 15 minutes to teach the casino a lesson for 23 cents.

Meanwhile, the amount of money collected statewide from expired tickets in fiscal-year 2023, the last figure we saw, was $22 million. The state collects 75% of the value of uncashed tickets for use in the state's General Fund; the other 25% goes to the casinos' bottom lines. The revenue sharing is administered by the Gaming Control Board. The casinos file a form that states the amount of unclaimed slot tickets and write checks for 75% of it.  

Thus, the casinos kept approximately $5.5 million in unclaimed tickets in FY 2023. We strongly suspect that a not-insignificant proportion of the total was from tickets worth less than $1. So the casinos also have a financial interest in maintaining the TITO status quo. 

Then there's the issue of keeping the redemption kiosks stocked with coins. Eliminating that necessity certainly reduces labor, wear and tear on the machines, maintaining an inventory of loose change, and accounting procedures.

Finally, there's the psychological aspect. In the long tradition of the casinos vacuuming every last nickel out of every last sucker, this is the literal manifestation of it. It's yet another way (and we certainly don't have to list all the others, with which LVAers are well acquainted) that the suckers are being trained, in effect, to keep shrugging off the continuing contumelies of their choice of "entertainment." 

So no, we don't expect coins to reappear at TITO-redemption kiosks anytime soon. Do any of you?

 

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Comments

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  • asaidi Oct-28-2024
    Who needs a pocketful of coins
    Another disadvantage if you cash out the tickets for less than $1 is you're walking around with change in your pocket.  I don't think any slots take coins anymore so they're just going to take up room in your pocket until you find somewhere to use them.  I think it would be a good idea to completely get rid of coins.  Just round up or down to the nearest dollar for any casino wins or any store purchases.

  • O2bnVegas Oct-28-2024
    options
    I think the person asking refers to the uneven cents that some ATMs make you wait to either a) "donate to charity (if you select that option it presents you with several to selected from, one being an employee fund) or b) wait a few secomds for the small cash ticket worth that 0.12 cents.
    
    No big deal. Either 1) add it to your next Ticket In to play; 2) hand it to someone playing, just look around; they'll be grateful. There's a lot of jawing about that being 'illegal', but like the JD Wentworth commercial says, "It's your money", do what you want with it. Or 3) save all your TITOs for a while, insert them in the machine then hit "cash out", you have one ticket to cash at ATM or cashier.  It still may end up with an unever number of cents, but you aren't having to mess with it multiple times a day.
    
    Candy

  • Kevin Rough Oct-28-2024
    Really
    The casinos that I visit in Pennsylvania have long since started giving back the coins at the TITO machines.  Only in Vegas do the machines no longer give back the coins.

  • kenkot Oct-28-2024
    Change
    Just donate the change to charities that are now available when you cash out.

  • Donzack Oct-28-2024
    Combine 
    Combine your coin tickets into a slot/vp machine to total a dollar. Cash the dollar in the redemption machine. Also, total up your small winning tickets the same way so you don’t cash in multiple tickets at the redemption machine. It’s always fun to watch people cash ten small tickets one at a time at t vs he redemption machine and double check to make sure the total is correct.

  • Joseph Merritt Oct-28-2024
    Varies by Casino
    I noticed last weekend that this policy varies by Casino in Vegas.  South Point doesn’t return coins at Kiosk but if memory serves Main Street, Westgate & Plaza do.  

  • IPA Noah Oct-28-2024
    Always Cash out
    I always cash out. I usually have change to make a dollar with the attendant. That being said plenty of properties manage to keep their cash machines stocked with coins. Maybe start by going to more customer friendly places like those casinos. 

  • Cal Oct-28-2024
    TITO coins
    Aliante kiosks still return coin. Even a penny.

  • [email protected] Oct-28-2024
    Keep the change
    You gave me a great idea.  Anytime I end up with such a situation, or if I find a random small ticket laying around I'll go to the window and tell the cashier, "Have a nice day, keep the change" smile and walk away.  

  • grouch Oct-28-2024
    money
    it is all about the money. like the article said the casino gets 25% but at the same time to get coins the federal reserve charges for them how much i do not know. also the casino use to take change and not charge you for it now yoi have to use a coin machine to turn in your change and they charge 10%. the reeason is due to the cost of keeping the machines working from what i was told.
    it is all about the bottom line.

  • Randall Ward Oct-28-2024
    tickets 
    I am old and lots of people give their little tickets to me, but I just keep mine until next session.  Fyi join us at Excalibur they have a machine that gives coins.

  • Rob Reid Oct-28-2024
    Just keep the tickets
    Cash the ticket with the odd change amount, keep the dollars and take the ticket with the remaining change and use it on your next visit.  I also despise the change, and sometimes I will go to the cage to get a ticket cashed, but if there is a line I will use the kiosk and keep the change ticket.

  • SCOTT Oct-28-2024
    Tip?
    "... since they know there won't be any tip involved..."
      Who tips the cage people? And for what? Doing their job? I'm a generous tipper at restaurants but to tip for a 10 second task? 

  • Kevin Lewis Oct-28-2024
    Ah, the rich man's contumely
    Hamlet decided to do away with himself after he tried to cash out a slot ticket for 93 pence (they were written in parchment back then) and was told that he couldn't. "Who would resort fees bear...?"

  • thebeachbum Oct-28-2024
    Solved
    Just play dollar slots if you play slots or video poker. 

  • Hoppy Oct-28-2024
    Re: MarkFrancis
    I agree with adding 'Fiat value' in this way. Bon ton roula!

  • John Oct-28-2024
    Just A Thought
    Would you be able to just give a sub $1.00 ticket to a slot attendant or cashier as a toke? (Not in lieu of a toke on a hand pay!)  Yeah...it looks cheap but the pennies make the dollars.  If it stays out of the hands of those nice folks who dreamed up "Resort Fees" then I am all for it.

  • O2bnVegas Oct-28-2024
    I do it all
    I always tip the cashier one dollar. 
    
    I give small change tickets to the first fellow player I pass by.
    
    I occasionally tap the 'charity' screen when I don't want to wait for the ticket.  I usually select the one going to the employee fund.
    
    I've combined small change tickets with coins to make $1 to tip a CW when I was short of singles.  I asked, she said no problem.
    
    Candy
    
    
    
    
    
    
    
    

  • DeltaEagle Oct-28-2024
    Charity
    Kencot has it. Charity. Why even be concerned. Not all states offer that option. 

  • Scott Oct-28-2024
    Doesn't bother me
    This doesn't affect me as much since I go to LV multiple times per year(meaning that the tITO's don't expire). I just keep the TITO until the next time I play. I can confirm that Casino Royale and Ellis Island actually dispense coins from their cashout machines. I usually just leave any change in my room at the end of the trip as part of the tip for the maids.

  • David Sabo Oct-28-2024
    TITO 
    My beef was the way Caesars properties handled it.  They gave you a receipt that wasn't a TITO and had to be cashed at the cage. Finally, they have swiched to issuing a TITO.

  • sunny78 Oct-28-2024
    Donzack
    Great idea. 
    
    For others that say give to charity, I'd want to know how much that charity is giving to the cause vs admin costs before doing so. I don't give to high admin charity's, no matter the amount of donation, it's principal for me. And don't feel like researching that while at a ticket machine.
    
    Another idea. After one has a few tickets, I'm guessing one could give these to the drink lady for the drink tip?

  • AL Oct-28-2024
    One other option
    With your under-$1 TITO ticket, you can go to a penny slot machine (or penny video poker machine, if one exists in your casino), insert the ticket, hit the denomination button so that it's on "1 Credit" instead of "Max Coin", and then to designate your bet amount, hit the "Bet 1 Coin" button as many times as is necessary to use up all the oddball cents. Then hit "Spin" or "Deal" and see what you get. If you get nothing, you're no worse off than if you discarded the ticket or donated it. But if you get something, you can then cash it out (if it's big enough for you to stop after having made a small profit) or continue playing until either you lose it or it's large enough to cash out.

  • djm Oct-28-2024
    $1 Coins and Larger Thresholds
    When the US FINALLY gets rid of $1 bills and fully replaces them with $1 coins,  don't be surprised if casinos raise the threshold to $2 or more. Eventually, you will have to stand in line to redeem a $1.99 receipt. When the US FINALLY gets rid of 1c coins, will casinos automatically round down tickets of 3 or 4 cents? I don't see casinos becoming LESS greedy anytime soon.

  • Brent Oct-28-2024
    Basic economics
    I understand the cynical tone to the answer (it's my question), but I think some important points are missing.
    
    Yes, if my wife and I are the only ones redeeming tickets for $.19, it's not going to move the needle for the casinos. It's just a blip. But if cashier cages started seeing lots of gamblers lining up for their coins, it would force the casinos into a Hobson's choice: hire more cashiers to handle the extra traffic or have a bunch of angry casino guests waiting in long lines. Alternatively, they could just go back to filling the coin hoppers in the TITO redemption kiosk, which would have little to no additional incremental cost.
    
    As far as the commenter's suggestions: (1) the "charitable donation" options are lame at best and sketchy at worst; (2) why should I give my money to the casino to use for a tax write off; and (3) the small change TITOs are what are left after exhausting all the other possibilities like combining multiple tickets.

  • Carey Rohrig Oct-28-2024
    Surprise 
    I always wondered why the Gambling Commission would allow it,just goes to prove that they will always support the casinos the whole system is rigged 

  • Frank Nicosia Oct-28-2024
    After reading some comments……
    ….. why do some of you even go to a casino?  Good lord people.