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Question of the Day - 19 November 2020

Q:

The last three times spanning three weeks I've cashed out a TITO ticket at the Flamingo, the kiosk has paid me the correct truncated dollar amount, but kept any change (e.g., $85.75 cashed out for $85 even). No coins. What gives? Since when, how widespread is this, is it intended to be permanent and has there been an announcement of a relevant policy change that I missed?

A:

This policy hasn't changed since it started, generally, when the casinos reopened after the shutdown. But it isn't particularly well publicized -- for what might or might not be obvious reasons. 

For one, we don’t expect the trend to be reversed. There’s substantial momentum in the casino industry to go completely cashless. This is both for health reasons (less handling of common surfaces) and to reduce staffing (fewer employees to become infected and to pass on an infection). Either would even make it harder to collect that spare change.

For another, perhaps this is the casinos’ literal nickel-and-dime way of trying to make a little extra money off the pandemic.

Either way, for now, you just have to jump through an extra hoop to get your correct change.

Michael Lawton of the Nevada Gaming Control Board says, “All the licensees we have spoken to, including all Caesars properties which this is, have indicated that patrons can get the extra coin at the main cage.” 

 

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Comments

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  • Robert Nov-19-2020
    LVA 2020
    Due to the virus and shutdowns is there any chance that The LVA 2020 coupons will carry over into 2021.Due to the virus we have cancelled our Dec. trip and have quite a few coupons left from an earlier trip in Feb. of 2020

  • thebeachbum Nov-19-2020
    Asked and Answered
    Here's just one time this question was answered.  Tacky, I know.
    
    https://www.lasvegasadvisor.com/question/lva-coupons/
    

  • Don the Dentist Nov-19-2020
    South Point & Rampart
    Rampart used to print out a separate voucher for the coin amount. Voucher said to take to cashier. Now change is given by kiosk
    South Point on the other hand just prints out a receipt with some hard to read instructions.
    Question - isn't this "unclaimed" money supposed to be escheated to the State of Nevada?

  • David Miller Nov-19-2020
    Gouging
    This is just another bean counting gouge - most people will NOT take the receipt and cash out at the cage. I see managers gathering up the receipts and throwing them away at the South Point all the time.

  • Carey Rohrig Nov-19-2020
    Money Grab
    This started long before the virus, had this happen to me at the Wynn, it is true that you can get the change paid out at the cage, so think about it how many people will stand in line for 45 cents, but the return to the casinos is millions, just another way of bleeding their customers, I gave up on Vegas a long time ago 

  • Ray Nov-19-2020
    coin shortage
    Here in the midwest, they claim it is because of the "national coin shortage". And early in the pandemic, casinos were offering free play if you cashed in the coins that many people save. But I guess it's fashionable to think something sinister of everything a casino does.

  • Kevin Rough Nov-19-2020
    I just go to the cage.
    I no longer go to the kiosk unless my ticket is an even-dollar.  If I have to go there to get my coins why go to the kiosk first.
    
    Interestingly, this is very rare in Pennsylvania.  My guess is due to the fact that TITO tickets never expire in Pennsylvania.  Keeping all those change tickets on the books would propably be a bookkeeper's nightmare.

  • O2bnVegas Nov-19-2020
    Use them up
    IMO the annoying thing is waiting for that ticket to print out separately, which takes another 10-15 seconds of standing at that ATM.  Not an ice age, but still annoying.  
    
    I've been saving them up and using them when playing machines.  Always seem to end up with a few cents cashing out, which I give to somebody as I'm leaving.  
    
    However, I'll probably try selecting one of those charity options which appears to benefit employees of the place.  It might also cost me 10-15 seconds to do that, but I'll check it out one time at least. 
    
    Candy 

  • Roger Gallizzi Nov-19-2020
    TITO Change
    Unless my ticket is even dollars, I go to the cage.  If you hand on to receipts from the TITO to cash in all at once, be careful, as many have fading ink.  At the South Point a cashier went out of his way to verify the change on a faded ticket.  Also, I have now started seeing people going through the trash bins close by the TITO machines and picking out the receipts to take to the cashier cage.