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Question of the Day - 17 July 2023

Q:

When the casinos reopened after the pandemic, El Cortez instituted a scheme where hotel guests had their temperature taken, then were issued a wristband to gain access to the elevators. The following year, they dropped the temperature tests, but the wristbands remained. On my last visit in late April, the wristband was now a functional device allowing elevator access and acting as your room key . A few days ago there were some Twitter posts that seemed to indicate they've replaced room card/keys with wristbands for all. People seem to be in an uproar about this. I thought the room key/wristband thing was very convenient. Seems like a great idea to me. Why are people so irate about it? What am I missing here?

A:

We spoke with Hotel Manager John Dorweiler, who told us that the institution of wristbands had nothing whatsoever to do with the pandemic. “Actually, one of our vendors went on a business trip and the hotel they used had the wristbands, which can be multifunctional. That’s where they came about.”

Indeed, Dorweiler’s timeline puts the wristbands starting just nine months ago, well after COVID had roiled its way through Las Vegas. As you say, they serve as room-key cards and charges in El Cortez restaurants can be coded to the wristband, eliminating the risk of what Dorweiler calls “misposting” to the wrong room. Other uses of the wristbands are being contemplated, such as monetizing them for making gift-shop purchases or for charging other amenities.

Card keys haven’t been 100% phased out at the El Cortez, but Dorweiler characterizes them as “emergency backup” to the wristbands.

Is this new system here to stay?

“That’s what we’re looking at," Dorweiler says. "That’s why we’re looking to expand on it.”

As for that “irate” feedback, Dorweiler is aware of it. “We’ve gotten both positive and negative responses, especially from our seniors. They’re like, ‘It’s great. I don’t have to dig in my purse or my pocket to find my key card.’ People also say, ‘I don’t want to wear them going to a formal event.’ Right now, it’s probably 60% on the positive side.”

To dip into the negative feedback, one sample comes from TripAdvisor under the headline “Worst Hotel Ever.” In part it reads, “Upon arriving at the hotel, they told me that they had a color-coded wristband system in place for the weekend. This meant that no one other than hotel guests were allowed into the hotel rooms. This was very frustrating to me, because I had family and friends in town that would want to get together to get ready, relax, and hang out before we moved onto the next event.” 

The color-coding on the wristbands also evidently prevents hotel guests from migrating from one tower to another, even if members of their party are staying there, a major source of frustration.

Given that El Cortez is strongly considering expanding the wristband policy, we reckon it will be refined over time, as new functionality becomes available.

 

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Comments

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  • David Miller Jul-17-2023
    Welcome to..
     Chuck E. Cheese world

  • Kageyinprescott Jul-17-2023
    Medallions
    We’ve been using the Medallion on Princess cruises for several years now. They are the best system in all of the cruise lines. They are access to your room, ID for leaving and returning from ports, on board (and in some ports) purchases and ordering food and drink and being found anywhere onboard for delivery of same. 
    We even use them to locate others in our traveling party. 
    The advantage over a wrist band is that it is a round small medallion that you can wear on a lanyard, a wristband, a belt clip or even, as I do, in your wallet. 

  • Mike Scudiero Jul-17-2023
    So what?
    Not sure why the uproar either. As noted, it makes life a lot easier when you don;'t have to search for a room key, plus it has other uses. Royal Caribbean actually SELLS these bands and I  gladly paid $10 for one (can use it over and over again on any future cruises for the rest of my life). Not only can I open my cabin door with it, I can purchase anything on board with it, including drinks, food, gift shop items, etc. Not sure why anyone would find this to be a problem.

  • Parrothead Jul-17-2023
    Great idea, mostly
    Like not having to dig out the room key. I usually stay there midweek several times a year and nobody has been checking for wristbands. I put the band on loose so I can remove it for sleeping or going out where a wristband wouldn't look right. Along with the wristband the front desk issues me a room key. You need one of them (or a card of any kind) to insert into a slot in the room to allow the room lights to work
     No card, no lights.

  • Gregory Jul-17-2023
    Not 9 Months ago.
    Mr. Dorweiler is mistaken on the timeline. I have made several trips to the Tez since they reopened after the pandemic. That's when the wristbands started. Those bands did not do anything except identify you as a hotel guest. In the early days of re-opening there were capacity limits on how many people could be in the casino. This was particularly evident on NYE 2021. I was wearing a long sleeve shirt that hid my wristband and was asked to show it before getting on the elevator (They also had guards posted at the elevators 24/7). Those restrictions were phased out in early 2021, but the wristbands remained. It was not until my last trip in April of this year that the bands became functional.  I have no problem wearing it. I did see several people who refused to wear it, instead opting to shove it in their pocket and then having to dig for it when they got on the elevator as it's needed to gain access to your floor. That seemed like more of a pain than just wearing the darn thing.

  • rokgpsman Jul-17-2023
    resistance to change
    It's something new to a lot of people and for some reason many react in a suspicious or butt-hurt way. The same thing happened many years ago when hotels stopped giving you an actual key to your hotel room and started using the plastic room-key cards. Some folks just automatically assume a new idea is a bad idea.  

  • Ray Jul-17-2023
    One real answer
    Twitter? Of course. It's a place where people who love to bitch about anything and everything go. And then others who love nothing better to do than jump on the bandwagon...even if they have absolutely no knowledge of the thing being bitched about.

  • lennylasvegas Jul-17-2023
    The next step in technology?
    At first look, having a multi-functional device (like this wristband) seems like a great idea.  As long as it was secure, and none of your personal information (such as credit card info) could be hacked by someone.
    
    My only possible concern is the degree to which El Cortez security enforces the guests-only access to hotel rooms.  For example, if I happen to meet someone who would very much like to provide me with an hour or two of umm "companionship" and I want to umm "escort" this person to my room, will El Cortez allow me to do so?

  • [email protected] Jul-17-2023
    Always going to be stupid guests
    The El Cortez now has RFID locks. Guests loose card keys a an alarming rate. RFID card keys are 3 to 5 times more expensive than old card keys.
    Most hotels stop outside people from going into rooms they did not rent. More people in the room usually means noise room bad for other rooms

  • Dave_Miller_DJTB Jul-17-2023
    Disney / MGM
    Walt Disney World does the wristband thing and it’s great - considering the dozens of times each day you use it. 
    
    But for a casino? Should have gone with the system MGM uses: your phone with their app replaces your room key. Play tree isn’t any extra thing you need to carry. And if you’re really anti-technology, you can get a regular room card instead. 

  • Carey Rohrig Jul-17-2023
    1984
    Get use to it, this is just the start

  • VP4LIFE Jul-17-2023
    No Thanks
    Not for me. I don't wear anything on my hands or wrists and I especially don't want to wear a bulky plastic wristband in the hot Nevada weather all day advertising where I'm staying. Hopefully they allow guests to use a regular room key.

  • David Miller Jul-17-2023
    VP4LIFE
     I have worn the El Cortez wristband during my last half dozen visits - it is not "bulky" but it is not something that I look forward to wearing. I am sure that issuing these wristbands is a cost cutting measure for the El Cortez over buying room keys. I predict that more casinos will do the same to save money.

  • Doc H Jul-17-2023
    project prevent riff-raff?
    One could argue it's for security, preventing drifters and riff-raff in the downtown area from accessing elevators and such, possibly with the desire to rip people off. There are more than a few shady types in downtown wandering around I think is beyond obvious. Or prevent 80 people trying to gain access to one room. Or perhaps it's none of the above and the dim eggplant and their 'ministry of truth' fascism ways rubbing off in other places in society? But with all this security, what's with this can't find the coke nonsense excuse in eggplant land? smh. 

  • Doc H Jul-17-2023
    phones
    Actually forget to comment on an oddity in this. Wristbands seem a big archaic to me in this day. Why don't they just create an app that will allow room access, elevator access, etc. by scanning with a phone? That's a common practice in hotels these days. If cost cutting is the goal, that would save $ on wristbands, room card key, etc. Or is their clientele largely older/very old who might not be savvy with phones? Possible. 

  • AL Jul-17-2023
    My 2 cents
    I haven't been to El Cortez since Spring of last year, because right before I was to make a trip in early November, I got word that my brother had died; my life has been too busy with taking care of all the matters relating to his death to be able to take a vacation. But I can tell you that there was a guard posted at the 2 elevators for the Tower 24/7, so I don't see any danger of riffraff getting up into the Tower. But until today I have never heard of guests being forbidden or prevented from coming with you to your room. I could see the problem with a guest trying to go up an elevator to your room if he/she is alone, but if he/she was with me when I showed my room key, I would never have thought that the guard would say that the guest can't come with me. In my book, that would be improper, as I have the right to have guests in my room (and I've entertained a guest a few times in the past, at other properties). I'm curious of whether Management thought about this before making rules.