When the casinos reopened after the pandemic, El Cortez instituted a scheme where hotel guests had their temperature taken, then were issued a wristband to gain access to the elevators. The following year, they dropped the temperature tests, but the wristbands remained. On my last visit in late April, the wristband was now a functional device allowing elevator access and acting as your room key . A few days ago there were some Twitter posts that seemed to indicate they've replaced room card/keys with wristbands for all. People seem to be in an uproar about this. I thought the room key/wristband thing was very convenient. Seems like a great idea to me. Why are people so irate about it? What am I missing here?
We spoke with Hotel Manager John Dorweiler, who told us that the institution of wristbands had nothing whatsoever to do with the pandemic. “Actually, one of our vendors went on a business trip and the hotel they used had the wristbands, which can be multifunctional. That’s where they came about.”
Indeed, Dorweiler’s timeline puts the wristbands starting just nine months ago, well after COVID had roiled its way through Las Vegas. As you say, they serve as room-key cards and charges in El Cortez restaurants can be coded to the wristband, eliminating the risk of what Dorweiler calls “misposting” to the wrong room. Other uses of the wristbands are being contemplated, such as monetizing them for making gift-shop purchases or for charging other amenities.
Card keys haven’t been 100% phased out at the El Cortez, but Dorweiler characterizes them as “emergency backup” to the wristbands.
Is this new system here to stay?
“That’s what we’re looking at," Dorweiler says. "That’s why we’re looking to expand on it.”
As for that “irate” feedback, Dorweiler is aware of it. “We’ve gotten both positive and negative responses, especially from our seniors. They’re like, ‘It’s great. I don’t have to dig in my purse or my pocket to find my key card.’ People also say, ‘I don’t want to wear them going to a formal event.’ Right now, it’s probably 60% on the positive side.”
To dip into the negative feedback, one sample comes from TripAdvisor under the headline “Worst Hotel Ever.” In part it reads, “Upon arriving at the hotel, they told me that they had a color-coded wristband system in place for the weekend. This meant that no one other than hotel guests were allowed into the hotel rooms. This was very frustrating to me, because I had family and friends in town that would want to get together to get ready, relax, and hang out before we moved onto the next event.”
The color-coding on the wristbands also evidently prevents hotel guests from migrating from one tower to another, even if members of their party are staying there, a major source of frustration.
Given that El Cortez is strongly considering expanding the wristband policy, we reckon it will be refined over time, as new functionality becomes available.
|
David Miller
Jul-17-2023
|
|
Kageyinprescott
Jul-17-2023
|
|
Mike Scudiero
Jul-17-2023
|
|
Parrothead
Jul-17-2023
|
|
Gregory
Jul-17-2023
|
|
rokgpsman
Jul-17-2023
|
|
Ray
Jul-17-2023
|
|
lennylasvegas
Jul-17-2023
|
|
[email protected]
Jul-17-2023
|
|
Dave_Miller_DJTB
Jul-17-2023
|
|
Carey Rohrig
Jul-17-2023
|
|
VP4LIFE
Jul-17-2023
|
|
David Miller
Jul-17-2023
|
|
Doc H
Jul-17-2023
|
|
Doc H
Jul-17-2023
|
|
AL
Jul-17-2023
|