Do Hotel-Casinos Allow Food Delivery (Uber Eats, etc.) to Hotel Rooms?

Do hotel-casinos allow food delivery (Uber Eats, GrubHub, Door Dash, Pizza delivery, etc.) to hotel rooms? Do the delivery companies charge extra for hotel-room delivery?

We surveyed a representative sample of Las Vegas Strip, downtown, and locals casinos and found that over 98 percent of them nix in-room food deliveries.

The party line was best stated by Wynn, whose representative wrote us to say, “All food-delivery services must coordinate delivery directly with the guest and meet at a main entrance of the hotel or casino. They're not permitted to go up to the rooms.”

As we say, we found that to be true pretty much across the board.

You can attribute the policy to heightened security concerns. Some casino chains, like MGM and Station, require card keys to access their hotel elevators, rendering them off-limits for delivery. Other hotels have security desks that a delivery person wouldn’t be able to talk their way past.

“I don't know how other operators handle this, but guests must come down to the lobby to meet their delivery drivers for food deliveries. We don't permit delivery drivers (or other non-guests) to go unescorted to hotel rooms for security reasons,” confirms David Straw, communications director for Boyd Gaming.

In general, we were, in fact, regarded as hopelessly uninformed or even naive or eccentric when we called asking if we could have food delivered to our hotel room. If such was ever the case, it was a quaint and bygone custom.

The only exception we found was Alexis Park. There may be others, but they're certain to be few and far between. Even a number of the stand-alone properties, like Circa, Downtown Grand, and El Cortez, won’t let a delivery person past the front desk.

As for the second part of your question, since hotel-room deliveries are forbidden, charging extra for them is moot.

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

Have a question that hasn't been answered? Email us with your suggestion.

Missed a Question of the Day?

Have a Question?

Tomorrow's Question

Has Clark County ever considered legalizing prostitution?

Comments

Doug Miller Jul-08-2024

Does the former Hard Rock go even further?

If I recall correctly, when the (Virgin?) took over the Hard Rock in Las Vegas they didn’t allow any food to be delivered to guests, even if the guest was willing to come down to the lobby, and it was not for security purposes.  They got a lot of criticism, deservedly so in my opinion, for that.  Does anyone know if that is still their policy?

Gregory Mawson Jul-08-2024

Security?

While security may be a concern,it is not the number one concern for the hotels. Number one is that if you are ordering outside food you are not spending money in their food outlets. MONEY is always the number one concern to the hotels.

Vegas Fan Jul-08-2024

I'm confused

"Caesars eats"seems to indicate they'll deliver. Or are those delivered by the hotel's own staff?

Gregory Jul-08-2024

Resorts World

When Resorts World opened, they opened without room service (seems odd for an upper tiered Hilton).  They instead partnered with GrubHub. I have no experience with this, but apparently you can have food delivered to your room, to the pool, or to the poker room.

asaidi Jul-08-2024

Extra charge for parking

Even if they did allow delivery to the hotel rooms, the delivery service would probably have to pay to park their car so they would add an extra charge for that.

Lucky Jul-09-2024

Paris LV

I have stayed at Paris quite a few times in the last couple of years.  There is almost no one checking for room keys at the elevators, so anyone can get up to a room at almost any time.  Randomly, there is a security person asking for room keys, but that has only happened two or three times in 3 or 4 years.  Caesars eats uses hotel or restaurant personnel to deliver.  I have used them numerous times.  Its expensive, but thanks to comps, its worth it.

[email protected] Jul-12-2024

LOL

I just stayed three weeks at the Horseshoe for the WSOP. In previous years security was checking room keys in front of the elevators. No one was checking entry to elevators this year. I was involved in a situation where Metro called Horseshoe/Paris security on my behalf and they replied they were 'too busy' to respond.

Question of the Day - 08 July 2024

Comments