How do you feel about the Golden Gate removing human dealers for electronic table games?
We're not often asked how we feel about something, so we'll give it to you straight, with all due respect for a good question.
Asking us how we feel about ETGs replacing table games at the Golden Gate is like asking us how we feel about evolution -- for example, about caterpillars turning into butterfies or tadpoles turning into toads. Evolution isn't inherently good or bad; it's a neutral process of change and adaptation over time.
So it is with live table games being replaced by electronic table games. This is a process that has been evolving for a couple of decades, with ETGs starting out as novelties that combined new machine technology with the age-old excitement of dealer games.
Lately, however, ETGs and dealer-assist stadium games are starting to crowd out the live games, of which the Golden Gate is a prime example. It might seem like Derek Stevens made an extreme move at GG, but the fact is that the casino business has been inexorably and inevitably moving in the direction of the disappearing dealer for a lot of reasons, not the least of which are the economics. (In fact, the gambling business is moving in the direction of the disappearing brick-and-mortar casino, but that's a discussion for another day.)
Everything on the casino floor is changing, from the preferences of a younger casino demographic to accelerating labor costs, from the aging out of live table-game aficionados to the rapidly unfolding digital era.
As for the former, younger players tend to be more comfortable gambling on screens than learning all the rules and etiquette of table games and risking embarrassment and the ire of other players. Labor costs speak for themselves in terms of salaries, raises, health benefits, vacation and sick time, HR problems, and turnover, none of which the bosses have to fade with ETGs. This is especially true at smaller operations like Golden Gate.
And as far as the digital age goes, your question is no different than asking in the 1980s how we feel about computers taking over the workplace or how we feel in the 2020s about artificial intelligence replacing web searches. You can't stop progress and whether it's good or bad is mostly subjective.
Though not completely. After having run through all the above, we can also say we're certainly rueful that the great matchplay coupon at Golden Gate is gone for good. And we sometimes get a bit wistful over the halcyon years here in Vegas and the old Golden Gate's place in them (50-cent and 99-cent shrimp cocktails!).
But this ol' world keeps on turning and we'll be interested to read in the comments how you feel about live table games being replaced by ETGs at the Golden Gate and beyond.
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Robert Gilman
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Doug Miller
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