Logout

Question of the Day - 20 September 2019

Q:

It seems like resort fees have been around forever and every hotel charges them. But they had to come from somewhere sometime. Can you trace the history of these fees? Maybe they'll go back where they came from?

A:

It’s difficult to say when the first resort fee was imposed in Las Vegas.

Station Casinos is generally credited (if that's the correct term) with being among the first to launch the initial salvo in the early 2000s. In those days, they called it a "fuel surcharge," but guests also paid a mandatory fee for phone service, regardless of whether or not they'd placed any calls from their hotel rooms. The company was subsequently the defendant in a class-action lawsuit, along with the Hilton, Wyndham, and Starwood chains, and was forced to send compensatory coupons to 940,000 guests who'd stayed at Station properties between April 1, 2001 and April 4, 2004, not because of the fees per se, but because they weren't clearly indicated to guests at time of booking or prior to checkout.

David Schwartz, director of UNLV’s Center for Gaming Research, pegs the rise of resort fees as a countermeasure to the slowdown in travel that occurred in 2001-02. They covered everything from wi-fi access to use of the gym. Whether this constituted added value remains highly debatable, as some of the "amenities" were already covered in the cost of the room.

MGM Resorts International’s Jenn Michaels rationalized it to Schwartz this way. "Before, if guests wanted a bottle of water, they had to take it out of their mini-bar and pay for it. If they wanted a newspaper, they had to go downstairs and pay for it. Now those services and amenities are already part of the experience they paid for."

The last of the majors to bow to charging resort fees was Caesars Entertainment, which did so in the first quarter of 2013. According to Director of Corporate Communications (at the time) Gary Thompson, "We break out gaming and hotel revenues in our 10-K and 10-Qs, but not resort-fee revenue. My guess is it's in the low single digits," as a percentage of revenue.

It’s much the same at Boyd. "I’m unable to provide a specific estimate on how much revenue is generated from these fees, as we do not break out revenues beyond a few general categories (gaming, F&B, hotel and ‘other’)," says David Strow. 

So, you might say that resort fees are a small percent of a small percent. We can't recall resort fees ever being reported as a line item. Casinos prefer to concentrate on gross room revenue – into which resort fees fall – and revenue per available room (RevPAR).

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

Have a question that hasn't been answered? Email us with your suggestion.

Missed a Question of the Day?
OR
Have a Question?
Tomorrow's Question
Has Clark County ever considered legalizing prostitution?

Comments

Log In to rate or comment.
  • Kevin Lewis Sep-20-2019
    Dishonesty
    It's never been about the fees themselves; after all, the hotels will charge what they want, whether some of that is expressed as a "resort fee" or an "amenities charge" or a "because we can and it's not like you're going to turn around and go home at this point" fee. What rankles is the surreptitious nature of resort fees. Room rates quoted without the inescapable resort fees are artificially low. The guest often finds out about them only at check-out.
    
    Vegas has continually shown that tourists don't mind getting ripped off. They do, however, mind surprise ripoffs. I think resort fees were slow to be phased in because casino companies were reluctant to perpetrate this low-level fraud. But then, of course, the prospect of greater profits eventually overcome any scruples.

  • KRock S Sep-20-2019
    Online booking services
    I thought resort fees coincided with online booking services like Hotels.com. Casinos had to pay those services a % of the room rental rate but did NOT have to pay any share of an additional "resort fee" - is there any truth to that? It made sense to me.

  • Derbycity123 Sep-20-2019
    Here is the history
    Here is the history of the resort fee in Las Vegas they started low then they raised them, then they raised them again, and then they raised them again. My guess and this is only a guess is that next year they will raise them again.

  • David Miller Sep-20-2019
    the Rip Off continues
     So called "resort fees" are actually rip-off fees. Since when did a bottle of water and a newspaper pricing equate to an additional fee of up to $45 dollars per DAY? Throw in internet and maybe usage of the gym and the printing of boarding passes.Is that combination worth $45 per day- not even close. The ONLY reason for this faux fee is to pad the bottom line. Artificially low advertised room rates get the visitors in, then these rip off fees are added to the bill. Plus additional room and rip off fee taxes. And so far, this combination has worked. There will come a day when Vegas visitation, en masse, will decline as Vegas prices itself out of business. Until the, as long as people pay these fees, they will continue to escalate - that you can rest assured of.

  • Jackie Sep-20-2019
    Why
    The resort fees are separated out in accounting.  No CPA would dare to not do so as an IRS audit would send that CPA to prison.  You were lied to about the fees not being separated out.  The reason for the lie is to avoid the resulting law suits if the fees were itemized.  Of course anyone (Like Kevin) could put in a suggestion to the IRS to audit the casinos and reap a huge reward based upon taxes recovered.

  • Raymond Jessen Sep-20-2019
    Extortion
    When you pay for things you do not want or need it is simple extortion.  This and paid parking is one of the reasons I have drastically cut back on Vegas stays.

  • O2bnVegas Sep-20-2019
    Proposal to Kevin
    Kevin, if, as Jackie suggests, you "reap a huge reward" by alerting the IRS to casino book cooking, will you marry me?  
    
    Oh...wait...I already have a husband.  Never mind.  Plus I like Vegas, so we'd fight all the time.
    
    LOL

  • Brent Sep-20-2019
    Oh the Drama!
    Everyone gets so worked up over resort fees. Here's a different take:
    
    (1) If you adjust for inflation, the total price of hotel rooms in LV (even after resort fees) has remained fairly constant for decades. (2) The price of a comparable room in any major U.S. city is almost always more than what you pay in LV (once again, even with resort fees). (3) If a guest books a room in LV and is unaware of the resort fee until check-out, they are not paying attention because it is literally disclosed at every step of the booking and check-in process. (4) Of course hotel operators keep track of resort fees received, but there is no requirement to keep a separate accounting tally of resort fees for tax purposes. I'm sure a review of records would allow reconstruction of resort fees if necessary (say for an IRS audit), but that's not that same as having the total of resort fees collected available to answer a reporter's question.

  • Kevin Lewis Sep-20-2019
    The It Really Sucks
    If the IRS were really interested in going after Vegas casinos' creative accounting, they would have directed enforcement efforts that way long ago, starting from back when big chunky guys named Vinnie drove Cadillacs with trunks filled with cash directly from casino counting rooms to Chicago or New York. But they never have been aggressive toward the casino industry. Individual poor slobs who win (the gall!), yes. But doing something like scrutinizing creative resort fee accounting or "specialized amortization" (more about that if you're interested)? Naah!
    
    I would certainly not speculate that the reason for this laxity is that certain IRS officials find a little something extra in their Christmas stockings every year. That would be besmirching our esteemed public servants who work tirelessly to collect money from us. That would be wrong.

  • Brent Sep-20-2019
    Extortion? Fraud?
    Also, I'm pretty sure that the legal definitions of extortion and fraud are not "voluntarily using a service and then being required to pay a fee that was fully disclosed to you at the time you booked the service."

  • David Miller Sep-20-2019
    Bottom line..
     So that there is no confusion, include the rip off "resort fees" in the stated room price. Simple, above board, and obvious. Is that too hard to do?

  • Sep-20-2019
    It's a financial technique
    Online hotel sites like Expedia, Travelocity, etc. as well as travel agents, collect a percentage of the booking (the room rate). They do not get a percentage of a resort fee. The hotels can impose this fee and collect 100% of it. If the resort fee was rolled into the room rate, each hotel would lose a small percentage of it to Expedia, travel agents, and so on. For this reason, don't ever expect the resort rate to be added into the advertised room rate.

  • Annie Sep-20-2019
    Historical note
    From the answer:
    
    "Station Casinos is generally credited ... with being among the first to launch the initial salvo in the early 2000s. ... guests paid a mandatory fee for phone service, regardless of whether or not they'd placed any from their hotel rooms."
    
    In the late 1980s (and possibly earlier, but that was before my time), the Stardust had a mandatory charge for "unlimited local calls" regardless of whether or not one made any calls, however it was a miniscule charge. IIRC, it was only $1. "Mighty oaks from little acorns grow."

  • Brent Sep-20-2019
    @David Miller
    You're right, it would be great if we could easily know the total room price when searching for hotels, but resort fees are just a part of the equation. When you go to any booking site (direct or third-party) for any city you are given an "average nightly rate." In reality, you are probably paying different rates for different nights, and you definitely aren't seeing the tax. To get the total picture (including the resort fee, if there is one), you have to click through once or twice. 
    
    It's annoying, but if we are honest, it takes just a few seconds, and it's still much faster than the old-fashioned way.
    
    If someone offered a site that presented heads up, all-in price comparisons on one page and included suggestions for alternative bookings on different nights to save money, I would use it all the time. But I'm not sure that is even feasible right now.

  • steve crouse Sep-20-2019
    Simple Question
    Why not raise the rates?
    Resort fees for services that many people don't use just pisses people off.
    Price increases for rooms, people can understand.
    charging for phantom services, not so much.

  • Luis Sep-20-2019
    Still not fair
    They may say what ever to justify aditional hiden fees, but it still Is not a fair practice. AND when ate they going yo stop?, When They see their ocupancy go down, when They start to see gamblers not spending as much, parking fees are going to have yo go to, hotel casinos are going to have yo re- reinvent thrmsrlves again, themed casinos and family friendly casinos are going to make a comeback!!

  • Llew Sep-20-2019
    Bait and Switch
    IMO, resort fees are a textbook example of Bait and Switch.  I receive an email offering a "comped" or low-cost room.  Great!  But when I "arrive" to book it (online), "Oh, that rate doesn't include the 'resort fee' ", which often *doubles* (or more) the cost of the offer.  
    This kind of tactic in retail was made illegal many years ago.  Why should it be different for hotels?  
    I hope the states that are suing Marriott, et al, succeed in stopping this deceptive practice.  

  • [email protected] Sep-20-2019
    Much longer
    While your article is fine for the history of fees in Las Vegas, the original question asked about the history, period.  Most nice resorts around the country have charged resort fees for a long time.  I can't ever remember staying at a Ritz Carlton, e.g., without paying one, and that goes back into the 90s (an organization of which I'm a member had a deal to hold our annual meetings at Ritz Carltons for many years).  The real question is probably why Las Vegas resorts took so long to adopt something that has been pretty standard at most resorts around the country.
    I do have to grin at all the complaining about resort fees on this site.  I have to wonder if people who can't afford a $20-$40 fee can really afford to be taking gambling vacations.  Plus, it's kind of like luggage fees with airlines.  If they weren't being charged, they'd just raise the base price.  In Las Vegas, at least, they're very easy to avoid.  At TI they ask if I want it, and when I say "no" they waive it.

  • Sep-21-2019
    Jeez Louise, everyone
    The resort fees are not hidden. With any amount of intelligence, that info is available and can be found when booking the room. For example, Travelocity shows the price AND it shows: "Excludes $xx daily resort fee". Same with Expedia when you select the room. Same for Hotels.com when you select the room.  If you're "unaware", it's YOUR fault. (Whether or not the fee is justified at all is another argument.)

  • Ray Sep-21-2019
    Savvy travelers?
    Maybe 5 to 10 years ago when the fees were new many people were blindsided, but anyone who is not prepared for resort fees in Vegas just has their eyes closed. If booking on line, the total cost is always disclosed by the time you click on the ok for the reservation. AND you can cancel the reservation if you figure it out later but before you go. My question to all is...did you ever buy something from an infomercial or TV commercial? Wait! call now and get a second one free. And in small print or a low voice (just pay separate P&H, or a separate fee or the like) And then they blast you with get 2 items for the incredible value of $19.99!!! (and you end up paying $7 for P&H and a separate $ for the second item, almost doubling your cost anyway).