It seems like resort fees have been around forever and every hotel charges them. But they had to come from somewhere sometime. Can you trace the history of these fees? Maybe they'll go back where they came from?
It’s difficult to say when the first resort fee was imposed in Las Vegas.
Station Casinos is generally credited (if that's the correct term) with being among the first to launch the initial salvo in the early 2000s. In those days, they called it a "fuel surcharge," but guests also paid a mandatory fee for phone service, regardless of whether or not they'd placed any calls from their hotel rooms. The company was subsequently the defendant in a class-action lawsuit, along with the Hilton, Wyndham, and Starwood chains, and was forced to send compensatory coupons to 940,000 guests who'd stayed at Station properties between April 1, 2001 and April 4, 2004, not because of the fees per se, but because they weren't clearly indicated to guests at time of booking or prior to checkout.
David Schwartz, director of UNLV’s Center for Gaming Research, pegs the rise of resort fees as a countermeasure to the slowdown in travel that occurred in 2001-02. They covered everything from wi-fi access to use of the gym. Whether this constituted added value remains highly debatable, as some of the "amenities" were already covered in the cost of the room.
MGM Resorts International’s Jenn Michaels rationalized it to Schwartz this way. "Before, if guests wanted a bottle of water, they had to take it out of their mini-bar and pay for it. If they wanted a newspaper, they had to go downstairs and pay for it. Now those services and amenities are already part of the experience they paid for."
The last of the majors to bow to charging resort fees was Caesars Entertainment, which did so in the first quarter of 2013. According to Director of Corporate Communications (at the time) Gary Thompson, "We break out gaming and hotel revenues in our 10-K and 10-Qs, but not resort-fee revenue. My guess is it's in the low single digits," as a percentage of revenue.
It’s much the same at Boyd. "I’m unable to provide a specific estimate on how much revenue is generated from these fees, as we do not break out revenues beyond a few general categories (gaming, F&B, hotel and ‘other’)," says David Strow.
So, you might say that resort fees are a small percent of a small percent. We can't recall resort fees ever being reported as a line item. Casinos prefer to concentrate on gross room revenue – into which resort fees fall – and revenue per available room (RevPAR).
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