I have learned recently, much to my dismay, that housekeeping staff aren’t allowed to keep any of the food or beverages (even factory-sealed) that we leave for them. Can they keep the coupon books? What can we do with perfectly good stuff that we can’t take on the plane with us? Surely we don’t have to put it all in the trash!
Policies on housekeepers' keeping food left in rooms vary from hotel to hotel, we found, but the following are the general policies and procedures according to our research.
Many hotels have strict policies that prohibit employees from taking/keeping food or beverages left in rooms, even if factory-sealed. The rules prioritize concerns over hygiene, safety, and liability (especially the accusation of theft). Most hotels require staff to discard perishable items and turn non-perishables over to management. The managers might store them for guest retrieval, donate them, or dispose of them according to local regulations.
No matter the policy, almost all opened and perishable food and beverage items are thrown out.
Some hotels store sealed items in their lost-and-found area for 48-72 hours, the waiting period to see if the guest returns to claim them. After that, some hotels give the housekeeper who found them the option of taking them home; if the housekeeper declines, they might be offered to other staff.
Some hotels simply permit housekeepers to take unopened non-perishable food items like snacks, drinks, or packaged goods home with them without any intervening procedures. Many make a distinction for alcohol, either opened or unopened, which is treated like other non-F&B lost-and-found items.
Some hotels allow housekeepers to keep unopened F&B, but only if the guest leaves a note in the room giving permission. That eliminates any potential accusations of theft.
As for coupon books, these are the same as anything else left in the rooms: guest property. The same liability issues apply -- unless the guest leaves a note. Even then, most hotels have policies that require housekeepers to take the property (coupon book) and note to their supervisor for approval.
Because there are different policies, it's best to ask at the front desk or to talk to a housekeeping supervisor about what will happen to food items and if leaving a note makes a difference.
What can you do with leftover food and/or drink whether or not they go to the housekeeper in the end?
If you have the time and inclination, the best idea is to donate it to a food bank. If it's unopened, food banks usually accept everything. You can also ask at the front desk if the hotel accepts food donations in partnership with local food banks. You can always offer it to other travelers or leave it in the hall with a "Take Me" sign on it. But don't do that with alcohol, which comes under stricter policies.
We're sure QoDers have more info and suggestions about this and we're looking forward to seeing them in the comments.
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