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Question of the Day - 29 August 2023

Q:

The LVA paid-subscription model, Part 2

A:

Continuing our responses to the comments in the recent Question of the Day on our planned transition to a paid-subscription model. 

It's somewhat ironic that it will now cost us money to find out where we can park for free. And where the other good deals are, too.

You have four choices. 1) Find the good deals on your own. 2) Pay $3 and get all the information you need for your trip, then cancel. 3) Pay $36 for year-round information or $50 for that, plus the coupons for the really good deals. 4) Stop coming to Vegas.

Heck, the entire digital edition of the LVRJ is only 99 cents a month. 

Not exactly. The 99-cents-a-month is a one-month introductory offer. After the first month, you're charged $89 for the full year: $7.42 per month. Even the eight-page Las Vegas Sun charges $8.99 per month or $86.30 per year, with no introductory offer.

I'm still waiting for a book I ordered in December to see if it has any valuable info. So not eager to pay more now.

We presume you're referencing The Ultimate Report by James Grosjean. You should have received this book by now. As mentioned yesterday, you purchased on a pre-publication offer with a significant discount for your patience. 

It's an easy decision to go to the MRB level, starting with 2024. Would I be paying for both, for the first eight months?

No. If you start with the $3 offer, then upgrade to a full $50 subscription, your subscription will start on that day for the year and your monthly fee will be canceled. Of course, if you keep the $3 offer for eight months, then upgrade, it's the same process.

The [vexing/intrusive] advertisements have undoubtedly been a major source of income for this platform. The website appears rather outdated, particularly its forums. It's reminiscent of an unrealized childhood fantasy, stagnant and resistant to growth. This stagnation appears to be a result of sheer indifference from the owner(s).

Is advertising a major source of income for us? Hardly. The reality is that advertising generated from Google ads at LasVegasAdvisor.com wouldn't pay for a part-time employee. Additionally, we don't get paid by the casinos to promote them, distribute their coupons, or for any other reason. This advertising fortune we supposedly reap was brought up multiple times by commenters who obviously have no idea about website economics. Please don't continue to throw that uninformed statement at us. We derive revenue from the sale of our products. And information/expertise is a product.

On the other hand, we're the first to admit that the website looks outdated; the last time we upgraded it was in 2017. As for why, we think "sheer indifference" is a little exaggerated. Primarily, we've been focusing on the content, which we'll put up against any Las Vegas site anywhere anytime. With this move, we're funding a redesign and focusing on more exclusivity for our paying members.

Anthony has had these relationships for many years; there's no work involved with getting the coupons and the American Casino Guide now has many of these same deals available for free on their website and app. 

We saved the best for last. 

To begin with, sure, ACG has some coupons and you should definitely take advantage of them. Many of them are offers that we ourselves make available to everyone who sets up a free account on the website and we'll be doing more of that after the switchover. But we work very hard to get our members exclusive offers that aren't available anywhere else; those are in the Member Rewards Book and only the MRB has them. Every year that we've provided the coupon book, using one or at most two coupons has returned the entire subscription price for the year. Using them all returns many multiples of it.

Secondly, "... no work involved with getting the coupons." 

Oh yeah. No work whatsoever to getting coupons from the generous, big-hearted, obliging casinos. Why, they all sit around just waiting for the opportunity to call us and lavish us with their philanthropic benevolence and largesse! In fact, just dial the 800 number yourselves; operators are standing by to happily send you, personally, whatever discount deals your little heart desires. 

Truth is, wresting coupons worthy of our members from the casinos is by far the most onerous, time-sucking, frustrating, fraught thing we do and that's saying a lot.

To elaborate on the "frustrating" part, Member Rewards is a well-conceived and executed program that fulfills many of the marketing objectives of the casinos, while also providing our members with a level of saving that far exceeds the membership cost. Hence, you're justified in thinking that the casinos should be rubber-stamping their participation in the MRB and yes, a few do, but that's far from the norm.

As for "having these relationships for many years," the hassles are in large part because of the revolving doors in and out of most casino marketing and publicity departments. Every year, we deal with people sitting in those chairs who 1) just got there two months earlier from UNLV or Tunica; 2) have no idea who we are; 3) have no authority to make a decision and are loath to bug their bosses; and 4) don't even know how to return emails or phone calls. 

We have to inquire, then inquire again and again, then plead, cajole, and threaten before receiving a response from most of them, which is almost always "no," since it's so much easier to turn us down -- or ignore us completely -- than to step out on any limb and advocate for us. Then we have to go over their heads, often making enemies in the process. Then we have to inquire, plead, and cajole all over again. 

We start the process around this time every year and we're lucky if we finish by the end of December.

The post-pandemic period, with casino companies raking in profits, has made it even more arduous. Station is no longer a locals company; once a mainstay in the MRB, they're done with all of us. Same with Boyd. MGM? Fuhgeddaboudit. Caesars? In our dreams. Thank goodness for the Palms, Downtown Grand, Binion's, Ellis Island, Emerald Island, El Cortez, et al. Without them, there wouldn't be any deals at all and we could all go away and never come back. 

Finally, we deeply appreciate all the positive feedback we also received in the comments to that announcement QoD. You're the ones for whom we keep fighting the good fight.

In reality, this new model will be much better for you, our loyal customers, who will now get the information and the MRB discounts exclusively, without their being watered down by non-paying users. Sorry, but we don't see any logic breach in that.

Let the suckers show up here without a clue and catch as catch can. Let the hangers-on find their own sources of free information rather than paying -- gasp! -- $3. We're making this (admittedly risky) move for those of you who recognize and appreciate the value you receive from us here at LVA and Huntington Press. We sincerely hope that when all is said and done, it's worth it for you and for us. 

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

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Comments

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  • thebeachbum Aug-29-2023
    Can't Wait
    Looking forward to the new adventure.  LVA has always paid back my investment many times over.
    

  • Raymond Ray Aug-29-2023
    SUBSCRIBE??? SING ME UP😃
    Is it worth to me to pay $3 a month to find out there's a great deal in Vegas? YES!!! If I find out that something really good "pops" out there and I've got the cash to hop on a plane, I'M THERE! There in ABSOLUTELY NO REASON not to buy this book if you are sure you're going to Vegas. While the Palms Buffet coupon can save you cost of the entire book, its not for me (not really a sea food guy) there are other great coupons in the book that save me hundreds every trip. Coupon abuse has hurt their ability in keeping the really great coupons in the book, (i.e. the three free drinks for two at Ellis Island) which makes them work harder to find these great offers that they dig up for us.
    Look at it this way, the ACG was a good coupon book and now its gone. All Anthony has to do is think for one second not to do this anymore and we're done. 
    
    As for me, I'M PAYING. 

  • VegasVic Aug-29-2023
    Ads
    I don't know why anyone would complain about ads on this site, or any other.  Ad blockers have been around for many, many  years, free.  If you don't have one that's on you.

  • [email protected] Aug-29-2023
    Fee changes
    I will tell anybody who has heartburn with the new fee-based membership that it is well worth the small price. If you visit Vegas once a year, you will more than recover your annual subscription cost by using just a few of the member-only coupons. Even if you travel solo, and only stay two or three days, you can easily recover the membership cost. In all my visits, the worst I have ever done is break even, have never lost money and usually get much more free value than what I paid for the subscription. As for the other issues, one is entitled to one's opinion, misguided and misinformed as they may be.

  • Derick Aug-29-2023
    Paid
    Paid my $50 already for my 2024 coupon book. Now what happens??

  • Kevin C Aug-29-2023
    I understand, but...
    Your decision to go pay-only is disappointing but understandable. We used to go every year but then less frequently and now it's been 5 or more years. The post-COVID Gouge has completely turned me off of Vegas. My wife is itching to go again but she is a paradox. Everywhere ELSE her habits could have people mistaking her for Jean Scott. She is a hardcore bargain shopper who squeaks when she walks and rarely pays full price for ANYTHING- EXCEPT in Vegas. She loves the big name places on the strip and detests downtown. She crows proudly about getting a "free" room on the strip but completely ignores the resort fee, parking fee, bad odds, high food prices, etc. Since she eschews the places where your team can still find bargains, we would be unlikely to get our $3/month worth of value - IF we ever go back there. Best of luck to y'all. 

  • Carl LaFong Aug-29-2023
    Many thanks for the clarifications
    Clearly there were a few keyboard warriors who flexed their digits and complained just to complain. Your responses to them are appropriate and in some cases, cleverly snarky, which they deserve.  Good job.

  • Randall Ward Aug-29-2023
    pay
    to be honest, I thought only QOD was free and the rest of site was paid. 

  • Sandra Ritter Aug-29-2023
    Satisfied Customer
    I've been a member for years. Ads?  What ads?  Whenever I've had a question, the amazing staff has always replied quickly. The cost is nominal, and has not increased over the years. I don't go to LV as often as I used to, but I'll always be interested in LV, so this membership is worth it's weight in gold. Side note: I often learn new words in the QoD, thanks to Deke :)

  • Jeffrey Purtee Aug-29-2023
    Great Value
    Just want to throw my comment in that I have been a paid subscriber for, oh, forever. Even though I only go to Las Vegas once or twice a year, I get tremendous value and look forward to my monthly edition as much as any other publication I subscribe to. Keep up the great work. Full confession: I hardly ever use your great coupons. i just love the articles and insights you provide on Las Vegas. Thank you.

  • David Aug-29-2023
    I’m somewhat like Kevin C
    The way I do Las Vegas has very little intersection with the way LVA does Las Vegas. I’ve appreciated the occasional relevant QoD but I won’t be continuing once the pay wall goes up.

  • [email protected] Aug-29-2023
    Ads
    Hey, Vic, it's even easier than that.  I don't use an ad blocker and I still have never noticed the ads on this site or any other site that puts the ads on the top, bottom, along the sides, or between articles.  I go to sites to read articles, so why on earth would I look at things on the site other than the articles? I subscribe to a site that offers an ad-free version at a higher price.  I wrote to the site manager to note that without the offer I wouldn't know they have ads! 
    
    The only ads I ever notice are those that jump up front and cover up what I'm trying to read.  When that happens, I simply leave the site and never return.  It's just like the people complaining about the ads on the boards during hockey telecasts.  It took me months to figure out what they were talking about because I actually watch the GAME and not the BOARDS.  So, like you, I have no idea why people keep complaining about ads on websites unless as I said they jump up and block the site content from view.

  • Leonard Accardi Aug-29-2023
    Ther has to be a better way
    The topic, replies and comments were to complex and confusing.  Someone needs to apply the factors of eliminate, simplify, rearrange and combine to get the best solution to the situation.  LVA might start by brainstorming some questions such as: how can we eliminate ads and eliminate monthly charges for the QOD?  Why don't we eliminate Google ads which, according to LVA, don't provide much income?  Could we eliminate all ads by combining all charges into the LVA Rewards book?  Could we consider having two versions of QOD, one free and one premium?  In my opinion, there has to be a free version of the QOD in order to retain current readers and attract future ones.  And remember to use the KISS approach that I always remind myself of, Keep It Simple, Stupid!

  • Deke Castleman Aug-29-2023
    This in via email
    You will always have negative people.  Everyone wants something for nothing.  In some cases they want a profit even.  Okay, in most cases.  Unfortunately,   the squeaky wheel gets the oil.  The negative is a small percent but they are very vocal or textal.  (I just made that word up)  LVA is a good product at a tremendous value  and no I am not a schill being paid to write this.  You are doing a good job at a difficult time for the players trying to find value at the casinos.   What the casino operators think the general publc is young, ignorant and stupid.  The unfortunate thing is 90 percent are.  One last thing I like the wrestle reference  with Anthony's background.   We wrestlers would like to see some real matches between some of the casino  employees and Anthony.   Maybe you could make them a pay for view.   To help cover costs 

  • John Hearn Aug-29-2023
    Keep on trucking!
    The LVA has been my best Vegas hustle for all the years I've gone to visit. That hasn't changed. I am not surprised that the MRB is the biggest PITA of y'all's existence. Yes, it was a little lighter this year, but your discussion of the crazy hard work necessary explains a lot. LVA is the first money and the best money I spend in Sin City. Thank you for keeping it going and best of luck with the nattering nabobs of negativism. Personally, I can't understand folks whose lives are nothing but whining. I guess karma will take care of them eventually. It sure takes care of me.

  • Raymond Aug-29-2023
    Minor Cost
    Compared to the cost of my (usually annual) trip to Las Vegas, what I pay to LVA is MINOR.  The Member Rewards Book usually pays for the minor cost and encourages me to patronize some places I might have skipped otherwise.
    
    As for LVA's customer service, I've had to call exactly once, when my 2023 MRB didn't arrive.  The woman to whom I spoke was very pleasant, and I had my replacement book within a week. 

  • Tanya @LVA Aug-29-2023
    @DERICK
    Nothing will change for you. Just make sure you are logged into the site and you will be able to access everything.

  • [email protected] Aug-29-2023
    First Five Lines Said It All...
    I didn't need to read the rest but I'm sure the cheapass whiners did. especially for you slot "players" here. Just look at it this way, you get about THREE less spins on your "money flushing" errr slot machine every MONTH. Do you think you can handle that?? Effin crybabies...I just hope some of those folks are the hyper political types here...Good riddance to those people...

  • Deke Castleman Aug-29-2023
    Via email
    I just thought I’d add my two cents into the upcoming charges for QOD.
    We live is AZ and I was a subscriber to LVA for MANY years and dropped that membership quite a few years ago because we found Laughlin more and more economical.  LV has become one giant rip off for those who used to visit frequently and, frankly, we had had enough.  But, I always kept up with your fascinating QOD and make it a daily reading.  Having no intention of ever visiting LV again, I regrettably will not pay even the modest $3.00/month to read about a place we will never go back to.  I shall, however, miss my daily read of QOD.  Perhaps you could make only the QOD available without the ads and other content on the site.

  • Steve O'Donoghue Aug-29-2023
    Membership
    I've been a FULL member for over 20 years, and the coupon book has ALWAYS more than paid for my membership!! Keep it up!!!

  • Esloth Aug-29-2023
    MRB
    More than covers the $50 and if you buy a second one for your spouse, it doubles in value. My only complaint is that the MRB won't show up until March so you only get 9ish months to use it.

  • Michael Kwiatkowski Aug-29-2023
    I Trust LVA
    A big reason that I have subscribed for 20 years is that I TRUST Anthony and LVA.  He and the publication have proven themselves over and over again.  I am not going to spend a lot of energy thinking about this.  The world is always changing.

  • dchealer Aug-29-2023
    Im In!
    I'm in...love reading all of the entertaining comments, but Kevin has been uncharacteristically quiet? I wonder why? 

  • DonaldM87801 Aug-29-2023
    I'm Lost
    I'm sorry, but I am confused. If I decide to purchase a subscription, do I pay $.99/month for the first month, then $3.00/month, then an additional $50.00 for the MRB. Is there a link to a subscription menu? I have not looked, but after reading the QOD, I am exhausted. Thanks!

  • Anthony Curtis Aug-29-2023
    Pay Structure
    First, let me say that we appreciate all the support, as well as comments from the unsupportive. We've thought about this a lot, but the input opens new lines of thinking. Within a couple days, we'll run a QoD with a completely understandable explanation of the fee structure. However, to allay any concerns now, understand that full membership is and will remain $50. If you are a member, nothing we are doing will cost you an additional penny. For those who aren't full members, but want to join, it will be $50 total. Those who don't want to become members, but want to access the website periodically -- perhaps to prepare for a visit -- can do so for $3, which will provide one month's access. 

  • Johnnyo Aug-29-2023
    satisfied customer
    I'm w/ Sandra Ritter...I been a very satisfied customer since the 90s...Every time I hadda problem..I called & it was fixed promptly. Ur cust service is excellant..sure has been 4 me.  I luv the QOD...keeps me in touch w/ LV as I live in S Cal. I visit 3x a yr & stay DownTown where its good to be. Ur daily reports are very informative & I'm armed 4 my next venture in 2 weeks. Ohhh...I did score on that $50 deal @ the Palms back when & even hit my 1st Four Dueces there on their Full Play bank!!  Thanks for that!!
    Keep up the Good Work!  Luv U guys!! 

  • Peter Bijlsma Aug-29-2023
    Coupons 
    I can confirm that it’s a struggle to get an agreement from a resort to accept an LVA  discount coupon. As a regular visitor of the Market Place buffet at the Rampart Casino in the Summerlin Marriott I asked the manager who to contact about getting their 2 for 1 coupon back into next year’s LVA MBR. She referred me to the director of Advertising and PR. 
    
    Anthony told me that LVA is already working with her, but she is not the final decision maker. 
    
    Someone up in Marketing decided that giving away a couple of half price meals is not worth the free advertising they would get from LVA. 

  • Robert Dietz Aug-30-2023
    Newspaper Angles
    I have three quick comments from my old experiences working for small newspapers:
    
    1) Thoe intro deals for the LVRJ, NYTimes, and others vault right into normal fees pretty quickly. I know. I have a bunch of subscriptions and I was horrified at the monthly total.
    
    2) As someone who once tried to drum up advertisers for papers, it ain't an easy process. I'm sure recruiting for the MRB requires Greek oratorial skill. Or maybe Guido explaining in person why it's a good deal.
    
    3) The website is fine. As someone who learned clean old newspaper layouts in 1975, many websites in 2023 look like blooming, buzzing messes, to paraphrase William James. The trends point to worsening -- just check out Japanese websites to see the direction (at least they have no capitals as an excuse). We are following in their web-prints. Jumbled designs that are work to read.

  • melman Aug-30-2023
    For AC and Deke
    I just don't understand you guys.  Your customer base is cheapskates.  You've made a career catering to us.  We buy your products.  But you don't really respect us.  Look, if you think you need to charge for QOD and web content that's easily gotten elsewhere, go ahead.  But don't complain about us when you do so.  Don't be surprised when we call you out.
    
    Since Covid ended, I've had no interest at all in returning to Vegas. And your attitude isn't changing my mind.

  • Anthony Curtis Aug-30-2023
    Reponse to melman
    You don't understand us? I don't understand your comment. You buy our products? No you don't. We have records here. They indicate that you haven't bought a single thing. That's OK; it wasn't a requirement all these years. Now it is. We've decided to make a better, more exclusive and valuable, product for those who support us with their patronage. If that's you now, then you're included. If it's not, then you're not. From whence comes the consternation and entitlement?  

  • Joseph heether Aug-30-2023
    do what you feel comfortable with
    These discussions become ridiculous after a point.If you think the subscription is valuable then buy it if you don't then dont.
       I do believe this has been a progression to get to this point .I thought previously there was$37 option & $50 option.I thought the $50 option included online access,the print version & the MRB. Then it went to one option. Then the printed version was stopped and told to print it off online if you want.
       For Anthony Curtis, I don't know if Melman bought books or not. I have bought multiple books through the years NONE of which I see in my orders. I bought three things I believe last year. The autographed Arnold Snyder Radical BJ,the Jean Scott Video poker pocket carry for progressives and Sanford Wongs sports betting book. I have also bought many other books and don't see any of these orders.I also only see my mebership back to 2017 and I know I have been a member much longer than that.
      
        Don't get me wrong.I feel the LVA is a great value...
           

  • Joseph heether Aug-30-2023
    do what you feel comfortable with
    When I was going to Vegas 3 -7 times a year I got more than my money's worth from the MRB. Loved the QOD and daily news. But I don't go to Vegas now as I think value is terrible. I live in NJ and have more than enough options for gambling.
    
       The staff at LVA has always been great when I have come into the office or called on phone. I only had one problem in past where I was renewing like two weeks before membership ran out and they were renewing me at new date,so I was losing 2 weeks.I wrote to LVA and I believe Deke wrote back that everything had been corrected.
    
      This was first year I didn't renew. I enjoyed the print version but once they stopped that, I cancelled.I haven't been to Vegas in 3 years and only thing I miss is my friends who live there, not the casinos.
    
      I feel that most of the info on here is covered elsewhere also.So,for me I wouldn't pay penny because I don't need.Kinda brings a meme to mind of Anthony & Andrew with their red solo cups out for change

  • Joseph heether Aug-30-2023
    do what you feel comfortable with
    I do enjoy Beer Friday's, especially since you have started with guest.Very Informative and fun.I will be watching. Also, your weekly updates. Again, with that, I think it is weird that people contribute money while you are doing beer Friday's but people can do whatever they choose to do.JUST as people can choose to subscribe or not subscribe to LVA. 

  • melman Sep-01-2023
    Response to AC
    A last response because I still can.  So your "records" show that I never bought anything? Maybe not in connection with my website name, but I assure you that our annual holiday trips to LV used to include a stop at your office and we'd leave with BOXES of books and other product. Surely a total of many hundreds of dollars over the years. Until you told me I was greedy for asking for discounted coupon books at the end of the year. You could have said "sorry, we're out" but you went out of your away to make me feel like an annoyance. I've posted that anecdote many times. And now this. To me it all reflects a consistent underlying attitude that you think your customers are out to screw you somehow. No one likes being insulted by a merchant.