I'm a local who avoids the Strip, especially now that there's paid parking. But last month I had a friend in town and we went on the High Roller, parking at the Flamingo. When I tried to pay for parking at the machine just before garage entrance, I noticed the credit card slot was loose. Clearly, it had been tampered with. I hit the call button on the machine and the person on the other end was condescending, telling me it was okay that I didn't get a receipt (even though one was needed for an expense report), essentially blowing me off. Then I emailed Caesars corporate and got this response: "Sorry for the inconvenience. Ace Parking is eager to speak with you. Please call (702) 794-3356 between 8 and 5." I replied that it was their machine; shouldn't they be the ones calling about the problem? After that I heard nothing. If casino corporations force us to pay for parking, then outsource the control of parking payments to people who don't care or maintain their machines, can I sue both Caesars and Ace parking when my credit card number gets stolen?
Well, we're not attorneys at law, but it seems to us that if your credit card information does get compromised, and if you can prove damages above and beyond what the credit card company will do to remedy the fraudulent situation, and if you recorded the conversation with the person on the other end of the call button, and if you photographed the credit card reader that had obviously been tampered with, and if you immediately sent a certified letter to Ace Parking with your complaint, you might find a lawyer to initiate a lawsuit.
From our admittedly limited experience with the legal system (due to a lifetime of assiduously avoiding it), it seems to us that in a situation like this, the more proof you can collect at the time of the incident, the better chance you'll have a obtaining some relief for whatever misfortune might befall you from it, if any does.
Whatever the outcome of this, it is, in the end, a good cautionary tale about the outsourcing of routine services by hotel-casinos, which also include valet parking. And we're eager to hear what readers who have similar experiences can add to this answer.
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Feb-06-2020
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O2bnVegas
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kinosh
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IdahoPat
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shadow520
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Dave
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Roy Furukawa
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rokgpsman
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rokgpsman
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Bob Nelson
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hostel3700
Feb-20-2020
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