When I travel with my husband, he takes charge of the luggage. If it's a short trip and we're traveling relatively light, we carry our own. If we're on a longer trip, he'll engage a bellboy. When I travel by myself, I almost always have someone handle my luggage. But last week flying home from LaGuardia, a curbside skycap was so aggressive, he scared me. I practically had to fight him off. If the cab driver hadn't come to my assistance, I don't know what would have happened. The skycap kept insisting that I HAD to use his services, it was the airport policy. Is this true? I saw other people walk into the terminal with their suitcases. Were they just overlooked?
To get to a safari in Ngorongoro National Park, Tanzania, the friend of an LVA staffer flew into Dar Es Salaam. She related that after clearing customs, she and the other arriving international passengers were besieged by taxi drivers who latched onto their luggage and didn't let go, triggering a sudden desperate tug of war over suitcases, carry-ons, purses, and the like. An unfortunate few lost the struggle with the cabbies; with control of the luggage, the drivers essentially held it hostage and the passengers were at their mercy.
That was, admittedly, an extreme example, but this writer has witnessed and experienced similar tactics, to a lesser degree, in various places: Guayaquil (Ecuador), Tortola (British Virgin Islands), even Paris.
The answer, however, is this: No one -- other than agents at airport security checks, customs officials, and other government authorities -- can or should handle your luggage without your express consent. It's not only not inappropriate to refuse luggage service from bellmen, it's perfectly acceptable and legal and happens all the time.
Something else to remember at airports is that curbside skycaps are independent contractors and not airline employees. That's why they can accept and expect tips, while agents at the check-in counter inside the terminal are actual airline employees and can't. Some flyers don't realize that and stiff skycaps, which is why they can get aggressive about it. But if you don't want to tip to have your bags handled at the airport curb, all you have to do is walk inside and hand them off to the counter agents. It's that simple.
If you're planning on handling your own luggage, when disembarking from a taxi, limo, airport shuttle, or bus in front of a hotel or airport, keep your luggage close and dismiss the luggage handler(s) with a simple, "Thanks anyway; I'm good," or "I always handle the luggage myself." Baggage personnel differ in terms of aggressiveness, but a firm "No thank you" or just "No!" will discourage all but the most Tanzanian-like hustlers.
Keep in mind that baggage handling, along with valet parking, housekeeping, and table waiting, is a service provided by hospitality establishments and airports for the comfort and convenience of guests. Tipping is customary (in the U.S.) and cash gratuities are expected for good service, but they're not mandatory. Don't tip and you'll be considered a stiff, but there are -- or at least should be -- no other consequences.
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[email protected]
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Ceylon
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