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Question of the Day - 14 February 2025

Q:

My last trip to Vegas, I was at an expensive buffet and I noticed more than a few customers sneaking food (mostly desserts) into their purses or briefcases or whatever. If I noticed this, I assume the buffet employees notice this too, but I've never seen anyone stopped or frisked or anything. Do the buffets have a policy about ignoring a certain amount of this? Have you ever seen anyone called on it?

A:

Since buffets are an endangered species in Las Vegas, we took your question to an expert with wider experience: CherryTree Hospitality Services Managing Director Brett Magnan. Here's what he had to say. 

On buffets or more accurately the entitled behavior of the buffet patron … Sooo many stories. Specifically to guests taking food to go, which is never permitted, but always attempted:

* Some guests flat-out take too much food, then boldly ask for a to-go box.

* Some guests try to steal foil or extra napkins to carry the extra food away, more often than not in a large purse or oversized pack.

* My favorite was an entire bowl of shrimp on ice in a lady’s purse … dripping as she hurried out of the restaurant.

What is commonly done at many casinos is for the entire team to be aware of people’s behaviors while in the restaurant: watching plates and watching the timing of the rest of the diners at the same table. It's usually only one bad character, not the entire group.

Servers then notify the supervisors and they watch the table as well. As soon as they notice the theft of six shrimp or a plate of petit fours, they go to the table and advise that it's not permitted, then ask them to remove the food, continue eating, or leave the purloined victuals for disposal.

Did I mention that signs throughout the restaurant and on your receipt indicate that you can't take food to go? All of which means, "All you can eat HERE AT OUR RESTAURANT. Not at home."

What's the best practice? Calling out a potential high roller for taking a cream puff or chocolate-dipped strawberry for later isn't smart business either.

Buffets build a considerable amount of waste into the pricing. Food that a serving spoon has entered into its container must be discarded at the end of its expiry period anyway. Questioning or accusing someone of "stealing" for a few dollars may lose a considerable amount more in bad press or loyalty from your best players.

My suggestion? Get rid of all buffets.

 

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Comments

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  • stephen rosol Feb-14-2025
    buffets cannot go
    I do not agree with suggestion to get rid of buffets.  They are an essential part of Vegas IMHO.  As with all things in "modern" vegas, they are becoming more rare, and much more expensive---far from the spirit of what they once were.  If a few people sneak out a snack--whatever.  

  • Donzack Feb-14-2025
    Buffets can go
    If the casinos can charge for parking they can get rid of buffets. I think the current types of Vegas visitors will accept anything put in front of them. 

  • Bob Feb-14-2025
    Pre Meditated
    Watched a couple at a Buffet in a Colorado Casino Make at least 5 trips each, coming back with plates mounded with Crab Legs (nothing else). they were doing a lot more shelling, than they were eating!  Couldn't see it, but I know they were filling Ziploc bags

  • Jeffrey Small Feb-14-2025
    Comp Buffets
    But if you got a comp on the buffet, how else are you going to win back the $500 it cost you to get the $49.00 comp?

  • Lucky Feb-14-2025
    Mr. Small
    Please tell me where $500 in play gets $50 in comps? 10%? That is a almost a positive play?

  • Randall Ward Feb-14-2025
    buffets 
    I like a breakfast buffet, but I miss the heyday of the all day passes etc. Not for me but for the thousands of other people.  After the pandemic there's been long lines in the food courts and they cut instead of increased staffing
     

  • Jerome Sinkovec Feb-14-2025
    Buffet Bonuses
    As I eat at the buffet, I approach being full, but will grab a few cookies or a couple of brownies, wrap them in a napkin and sneak them in my coat pocket. Yeah, I feel a little guilty, but not that much. I could eat those before I leave, but don't want to feel over-full. On the other hand, several Chinese buffets (there are many here in Milwaukee) feature signs that say "Eat all your can, but finish and please leave. You not stay and sit for hours and keep eating!"

  • Parrothead Feb-14-2025
    Tip your servers well!
    I'm not above sneaking out a few cookies to enjoy later with a cup of tea at a slot machine. And because many of my buffets are comped I tip the servers well. Casinos would attract more players if they brought back more buffets. 

  • Michael B Feb-14-2025
    It can get nasty...
    One of my lasting memories of my first trip to Vegas in the early 90's was at the buffet at the Excalibur. While eating there all of the sudden the manager starts screaming at this table to remove all the food they had in a bag and put it back on the table. The whole room could hear this guy yelling at them. Yes, they seemed like the down on their luck kind of people and I understand the rules but was it right to embarrass them in front of the whole place, as well as disturb every other customer's experience? It certainly had a lasting impression on me as I still remember it. I guess he was trying to make a lasting impression on them as well. 

  • Fumb Duck Feb-14-2025
    Never Got Caught
    I have a Vegas friend who stole buffet food for years. He would conceal meat or other items in napkins and slip then into an oversized coat. He used the purloined products to feed his dogs. 
    
    I generally take an ice cream cone or a cookie as I leave the buffet and have never had it questioned.
    
    Buffets were a great attraction. I think the casinos made a big mistake eliminating them. 
    
    The new Vegas motto:"E Pluribus Gougem"

  • Tim Clark Feb-14-2025
    hungry
    Taking a few cookies or a banana or so I'm not concerned about. I'm more concerned about the idiots that take plate full after plate full and just pick at them and waste more than they eat.

  • hawks242424 Feb-14-2025
    Dad
    My dad used to sneak out a few cookies or deserts, noting too big.  He got caught one day and told he couldn't do that.  He never got embarrassed but my wife with him did.  I miss him

  • Raymond Feb-14-2025
    Lucky
    That wasn't $500 in play.  It was $500 in losses.  I hope that's different.

  • Brent Peterson Feb-14-2025
    Problem?
    If this were a big problem, say 25% of the people taking food out of the restaurant, I can see measures being taken to combat it. 
    
    However, I can't see this truly costing the restaurant much, if anything, in the long run. 
    
    First, A LOT of the food in buffets gets tossed at the end of the buffet hours. Second, it would likely result in those thieves returning to the crime to indulge again, but also paying again! Third, if the food is good enough to steal, those people are probably telling others how good it is, whether in-person or through social media. 
    
    Not a problem, in my opinion.

  • ahawley Feb-14-2025
    Buffet justification
    The point of buffets, besides the attraction, is to have a food hall that feeds tons of people in a casino during a meal hour and get them back to gambling.  Traditional sit-down restaurants are important attractions, may have less waste, less stealing, but getting rid of buffets would optimize away their primary purpose.

  • Llew Feb-14-2025
    Me, too
    I always have a ziplock bag with me when I eat at a buffet. Never take more than 2-3 cookies to enjoy later.  
    However, I observed a friend of mine take an entire prime rib and some of the trimmings! S/he said that s/he made an entire meal of it the next day, either at home or in her/.his hotel room. Personally, I think that was a bit excessive but I wasn’t about to turn in my friend. 
    One note about servers squealing to their bosses about the taking of a few cookies:  if the cookie “thieves” figure out who ratted them out, what do you think that would do to the tip?  For that reason, practically all servers ignore these petty thefts.  😉

  • VegasROX Feb-14-2025
    Goodness folks
    From the replies, many of you either need to find better friends to hang around OR your friends do! Read that again. I was taught that HOW YOU DO ANYTHING IS HOW YOU DO EVERYTHING. IOW, YOU either are an honest person OR you are not. There us. No in-between. 

  • O2bnVegas Feb-14-2025
    Beau Rivage system
    At Beau Rivage in Biloxi MS buffet, you pay when you enter, of course.  The hostess then says "When you are ready to leave come back and I'll give you a go box."  The go box wasn't huge but enough to put a piece or two of cake and some cookies in (or whatever else you wanted to take out).
    
    Candy
    
    
      
    
    

  • David Miller Feb-14-2025
    Here is My Take
     Look around any buffet and you will see several huge people who paid the same price as me for the buffet. Being 5" 10", 160, I don't need or eat a lot. But I see these "buffet busters" piling the food on their plates, making 2-3-4 trips thru the buffet and leaving a lot of uneaten food on the tables. My rational is that if I want to take a couple of cookies or donuts or a banana as I leave, I see nothing wrong with my decision. Now some will not agree with me, and that is your right. But I am comfortable with my decision. 

  • Brent Feb-14-2025
    I agree with getting rid of buffets
    I know it's not a popular opinion here, but I'm on team Dump the Buffets.
    
    The best buffet food I've ever had would have never been served at an above-average restaurant. The worst buffet food I've ever had should have been prosecuted as a crime against humanity.
    
    The only draws buffets have ever had was (1) the ability to eat a ridiculous, uncomfortable amount of food at (2) a low price. #2 isn't really true anymore (anywhere, not just in Las Vegas), so buffets have lost their reason for existing.

  • Peter Bijlsma Feb-14-2025
    Buffet take out
    I never pick up extra food to take home, but recently I asked at the carving station server for a small piece f ham and got a huge slice, that could hardly fit on my plate. I eat there often and they know me. I showed it to my waitress, ate half of it but there was no way I could finish the whole thing.
    
    So I told her that I know you can't take out food but once it has been on your plate they have to throw it in the trash and I didn't like to waste it. She gave me a large styrofoam cup for my "drink". 
    
    Buffets don't have to go boxes, but most of them don't mind guests taking their drinks out to the casino and provide cups for that since they don't want to lose their glasses. 
    
    Happened to me even at the Wynn and several buffets in Reno. When the Mirage buffet still included bottomless drinks they had this nice Asian lady by the exit pouring people's drinks into cups and keeping the glasses.
    

  • 96BPD Feb-20-2025
    by the pound
    Most Asian buffets sell food by the pound if you want to take it home with you and not eat there. Sometimes it is handy to grab some food, stick it in a styrofoam box, and eat it at your leisure. A few cookies or siu mai is not going to be an issue, but taking home large pieces of meat is classless at best.