My last trip to Vegas, I was at an expensive buffet and I noticed more than a few customers sneaking food (mostly desserts) into their purses or briefcases or whatever. If I noticed this, I assume the buffet employees notice this too, but I've never seen anyone stopped or frisked or anything. Do the buffets have a policy about ignoring a certain amount of this? Have you ever seen anyone called on it?
Since buffets are an endangered species in Las Vegas, we took your question to an expert with wider experience: CherryTree Hospitality Services Managing Director Brett Magnan. Here's what he had to say.
On buffets or more accurately the entitled behavior of the buffet patron … Sooo many stories. Specifically to guests taking food to go, which is never permitted, but always attempted:
* Some guests flat-out take too much food, then boldly ask for a to-go box.
* Some guests try to steal foil or extra napkins to carry the extra food away, more often than not in a large purse or oversized pack.
* My favorite was an entire bowl of shrimp on ice in a lady’s purse … dripping as she hurried out of the restaurant.
What is commonly done at many casinos is for the entire team to be aware of people’s behaviors while in the restaurant: watching plates and watching the timing of the rest of the diners at the same table. It's usually only one bad character, not the entire group.
Servers then notify the supervisors and they watch the table as well. As soon as they notice the theft of six shrimp or a plate of petit fours, they go to the table and advise that it's not permitted, then ask them to remove the food, continue eating, or leave the purloined victuals for disposal.
Did I mention that signs throughout the restaurant and on your receipt indicate that you can't take food to go? All of which means, "All you can eat HERE AT OUR RESTAURANT. Not at home."
What's the best practice? Calling out a potential high roller for taking a cream puff or chocolate-dipped strawberry for later isn't smart business either.
Buffets build a considerable amount of waste into the pricing. Food that a serving spoon has entered into its container must be discarded at the end of its expiry period anyway. Questioning or accusing someone of "stealing" for a few dollars may lose a considerable amount more in bad press or loyalty from your best players.
My suggestion? Get rid of all buffets.
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