Last weekend, I was at a casino with my husband. When he plays craps, I like to stand behind the table and watch the action, even though I don't understand a lot of what's going on (and yes, he's tried to explain it to me, but I've never been good with numbers). Anyway, one of the dealers was a whirlwind! All arms and mouth. He handled the chips like better than anyone I've ever seen and he kept up a running commentary the whole time, to the amusement of the serious players -- and I think the annoyance of the rest. One thing he kept saying was, "How about a bet for the machine?" And "C'mon, put one down for the machine." My husband said he was trying to get people to tip the crew. Can you explain it better? Why was he talking about a "machine?"
Dealers work for low base pay, often minimum wage. Yet dealing in a casino has always been a coveted job for the money. How can that be? Because dealers also receive tips, or “tokes” as they’re called in casino speak. The tokes from a good casino job can easily produce a six-figure annual income, most in cash. Promoting tipping, naturally, is in the best interests of the dealers. It’s called “toke hustling.”
The hustling is mostly what’s termed “soft.” For example, after a couple of player wins at a blackjack table, a dealer might comment about a “run of good luck,” implying that he or she is partially responsible for the outcome and should be rewarded. No one worries much when the hustling is soft, but it becomes a concern when the efforts escalate to “hard."
The toke-hustler’s paradise is the dice table, where a hard hustler blatantly asks for “a bet for the boys” in the classic terminology, possibly on every come-out roll. Many players don’t want to look cheap, so they shrug and go along with it. This works especially well for a good-looking female dealer who’s playing up to a male customer. (And yes, the woman dealer is also one of the "boys" on a crap crew.) In addition, some players don’t understand all the payouts and lingo, so a dealer can take money directly out of the payout for a winning bet without the player knowing he’s been shorted. Worse, on a dice table, the players’ chips are on the rail and aggressive dealers can actually grab them and make bets for themselves. This is blatant “strong-arm hustling.” It’s not common, but it does happen.
Tips are split among dealers in two ways: by envelope or table-for-table, also known as “going for your own.” The envelope method is an even split among all the dealers at all table games on a shift. Everyone’s tips are pooled, then they’re divided evenly and disbursed in cash in envelopes. This method was implemented in part to inhibit hard hustling, since the fruits of a dealer’s direct efforts must be split with every other dealer. Since the envelope is used almost exclusively today, hard hustling is much less common than it used to be when table-for-table was the norm. Dealers keeping whatever they make at their own tables creates a direct incentive to hustle, which is why table-for-table jobs have all but disappeared over the years.
As for the "machine," we've never heard that before, but it's an interesting, amusing, and gender non-specific way of referring to the crew, which is certainly mechanized in its motion and coordination. Obviously, this dealer, "all arms and mouth," was putting on a show, part of which was an appeal for tips that we'd say falls somewhere between soft and hard. Gummy? Jellied? Mucilaginous? Whatever adjective you want to give it, it was definitely a hustle.
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