Settle a bet, please: In Vegas, my friend likes to leave a daily tip for housekeeping to make sure his housekeeping staff doesn't get stiffed. I maintain that housekeeping tips are generally pooled, thus a commensurate tip for housekeeping at the end of your stay is the same as leaving a daily tip. Who is right?
and
In the Sept 2nd Question of the Day, you mentioned how dealers pool their tips. What about the check-in desk? If someone tips a check-in clerk in order to get a upgrade or a better view, is that pooled or does that go to only the one person? If only one person at the desk keeps it, then I guess there are better times (peak check-in ) and not so good times (early in the morning before check-in starts) to work at the desk.
[Editor's Note: Andrew Uyal, our guy inside the casino industry, asked around and here’s what he found out.]
As much as I’d love to settle this bet, I’m afraid there’s some gray area.
Your friend is correct in that the housekeepers’ tips aren’t pooled. Whoever cleans the room and finds the money gets it. However, when I asked a few employees of that department if leaving a tip at the end of the stay is the same as leaving a daily tip, the consensus was that yes, it’s the same thing. A few of them even said that when they stay at a hotel, they tip at the end of the stay.
The reason for this is that often the same person or team cleans your room each day. So whether they get a few dollars a day or a bigger one at the end, they’re happy.
Is there a risk of the person who cleaned your room for the last five days being off on the day you leave your tip? Sure. But the housekeepers I spoke to agreed that it all evens out—a rather enlightened position to take, in my opinion.
So, one side of this bet says leave a daily tip to ensure the person who cleans your room gets tipped; that’s correct. The tips aren’t pooled, so that part of the other side was inaccurate. However, the other part of that side of the bet says it’s the same thing to leave a commensurate tip at the end, which according to the housekeepers I spoke to is also correct.
It looks like you guys might need a mediator to finalize this wager.
As for front-desk personnel, they generally don't pool their tips—if they get any at all. It’s not considered a tipping position and it doesn't happen all that often. Whatever tips they do get don’t have enough of an impact to make one shift better than another.
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