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Question of the Day - 29 September 2017

Q:

Settle a bet, please: In Vegas, my friend likes to leave a daily tip for housekeeping to make sure his housekeeping staff doesn't get stiffed. I maintain that housekeeping tips are generally pooled, thus a commensurate tip for housekeeping at the end of your stay is the same as leaving a daily tip. Who is right?

and

In the Sept 2nd Question of the Day, you mentioned how dealers pool their tips. What about the check-in desk? If someone tips a check-in clerk in order to get a upgrade or a better view, is that pooled or does that go to only the one person? If only one person at the desk keeps it, then I guess there are better times (peak check-in ) and not so good times (early in the morning before check-in starts) to work at the desk.

A:

[Editor's Note: Andrew Uyal, our guy inside the casino industry, asked around and here’s what he found out.]

As much as I’d love to settle this bet, I’m afraid there’s some gray area.

Your friend is correct in that the housekeepers’ tips aren’t pooled. Whoever cleans the room and finds the money gets it. However, when I asked a few employees of that department if leaving a tip at the end of the stay is the same as leaving a daily tip, the consensus was that yes, it’s the same thing. A few of them even said that when they stay at a hotel, they tip at the end of the stay.

The reason for this is that often the same person or team cleans your room each day. So whether they get a few dollars a day or a bigger one at the end, they’re happy.

Is there a risk of the person who cleaned your room for the last five days being off on the day you leave your tip? Sure. But the housekeepers I spoke to agreed that it all evens out—a rather enlightened position to take, in my opinion.

So, one side of this bet says leave a daily tip to ensure the person who cleans your room gets tipped; that’s correct. The tips aren’t pooled, so that part of the other side was inaccurate. However, the other part of that side of the bet says it’s the same thing to leave a commensurate tip at the end, which according to the housekeepers I spoke to is also correct.

It looks like you guys might need a mediator to finalize this wager.

As for front-desk personnel, they generally don't pool their tips—if they get any at all. It’s not considered a tipping position and it doesn't happen all that often. Whatever tips they do get don’t have enough of an impact to make one shift better than another.

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Comments

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  • [email protected] Sep-29-2017
    Tips and Rewards
    We always tip the housekeeper $5 daily so we can ask for the minor freebees like more shampoo, soap, and lotion. Call me a cheapskate! Sometimes to be sure they change the sheets if necessary. We almost-never tip the desk clerk although we might if there is a room upgrade or room entry is available early. $20 is our limit. Know your hotel "geography". We once got "tricked" into taking a Venetian room that required 2 elevators to get to. Very poor. Always ask for a Venetian (or Palazzo) "tower" room on a higher floor. It's worth the wait! We haven't been back there for a while, as we are still peeved about this.

  • [email protected] Sep-29-2017
    Tricks or Treats
    Fir Vegas "Newbies" only: Long gone are the days when Casino Hotels expected you to take home a souvenir from the room, usually an ash tray! We once stayed at a nice Illinois "Suite" hotel that had a complete list of basically anything not "nailed down". Charges for remotes, linens, pillows, etc. Take anything home and you'll get charged for it, especially those nice terrycloth robes. (Buy a new  one at the gift shop instead.) Unless bottled water is part of your resort fee, it's not free. Never take snacks or drinks. The prices are just ridiculous. It's like buying jewels at Tiffany's.

  • Sandra Ritter Sep-29-2017
    Daily Tips
    We always go to Vegas for 7 or 8 days. We always get a free suite from my host and it has a coffee maker in our room. I mostly drink decaf coffee. So 1) I leave an extra tip the first day saying we need lots of coffee including decaf, then 2) we tip daily so they are happy to replenish the coffee and 3) I normally leave $10 a day because the room was free and there's more to clean. Because of the size of the tip and the number of days leaving it daily vs the end of the trip is more equitable in case the maid at the end is not the maid who cleaned the room the other days. And yes I know we pay for the room in the casino so it's only free if we have a good trip.

  • Larry Stone Sep-29-2017
    tips on tips
    i always leave a daily tip.  sometimes you get extra water or coffee packets or even a thank you note.  if you leave a tip at trip end, there are no benefits cause youre gone!

  • Straski Sep-29-2017
    10% to 15%
    I have asked housekeepers what percent of room stayers leave tips and almost always say either 10% or 15%. We always leave a tip and make sure we have the money in possession before leaving on a trip.

  • Dave Sep-29-2017
    TIP AT END
    So i have had a couple watches stolen out of my room at Golden Nugget. So now when we go to Vegas we keep the do not disturb sign on the door the whole time. if we need anything such as extra towels i just walk up and ask and tell them what room it is for so they can check it off their list. They then get a good tip at the end of our stay. Havent had a single issue with this since i started doing it but under normal circumstances i would imagine either way is good. Just tip, please!!!

  • Susan Johnson Sep-29-2017
    no housekeeping
    On most of our trips, we only stay at any casino for 3 nights.  So the question of when to tip doesn't come into play.  We leave our privacy sign on the door the whole time, then tip $10 on the day we leave. I pack our own soap and shampoo, so we take the freebies and drop them at the airport in a bin for the military or take them home for the homeless shelter.  

  • Jon Anderson Sep-29-2017
    tipping housekeeping
    we always tip when we leave. can see the benefits of possibly doing the daily tipping thing but tipping at the end of our stay seems to fit better. having one of my parents in the service industry taught me how important tips are to those hard working and usually under paid folks. and YES we tip EVEN if we lose, which is sadly more often than not.     peace

  • Bumbug Sep-29-2017
    Daily tips
    I always leave a housekeeper's tip each day, usually $3 per day but more if the housekeeper does an outstanding job. First, I want the housekeeper to know that I appreciate her work. Most hotel rooms in which I have stayed are clean and neat and housekeepers do work very hard to make them that way. Second, I find that housekeepers really appreiate tips, especially since so many people don't leave them. I've found that if I just leave the money lying on a table some housekeepers won't take it, so I always leave a note saying that the money is for the housekeeper in appreciation of the job she does. Many times the housekeeper has written a note of thanks in response to my note. Finally, if I have special requests, a tip is a nice addition to the request and almost always ensures that the housekeeper will comply. By the way, I also tip the personnel who bring extra blankets, pillows, luggage racks or whatever I've requested from housekeeping when I check in.

  • Michael Troha Sep-29-2017
    Honest maid
    Two years ago I got in late at night after traveling from Cleveland to Vegas and so I went right to bed and got up early the next morning.  I was going down to the casino to get an early breakfast and then was going to do some video poker for an hour or two.  So I left my room, still a little sleepy and put several  dollar bills on the bed for the maid.  When I got back to the room I noticed that the bed was made and the room cleaned and the bills were still on the bed. I had left a few dollar bills along with a hundred dollar bill for the tip.  The maid was across the hall making up another room and I questioned her about her leaving the tip on the bed because of the hundred dollar bill.  She said yes, that is what she did; so I gave her a $20 tip and thanked her for being an honest person.  I now leave $5 each day for the maid when in Vegas.  

  • Roy Furukawa Sep-29-2017
    The "Tip" on Tips
    I read somewhere (and I thought it was LVA!) that a good idea is to ask the housekeeper for extra towels or shampoo the first day and give a nice $10 tip, then for the rest of your stay you're treated like royalty. This is in addition to any regular tip you leave. I've tried it a couple of times and it does work.