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Question of the Day - 15 June 2024

Q:

What are the risks of using someone else's rewards card in slot machines and using the kiosk to claim free plays and comp dollars? Do casinos have some way of monitoring this?

A:

[Editor's Note: This question was tailor-made for Jean Scott, who graciously, as always, answered it for us.]

This is another it-depends casino question, like so many others we're asked.

If the other's card name is someone with whom you have a joint account, you can both use each other’s cards and earn benefits with the casino’s blessings. However, few if any casinos that I know of offer joint accounts anymore, as was more customary in the past. Nowadays, most offer only individual accounts, each with its own PIN.

I mention the PIN right away, because that’s the key issue. I know of no casino players club that would offer a chance to get someone else’s benefits at a kiosk without using that person’s PIN. Now, many players know other people’s PINs, sharing this information with spouses or partners or even other family members and friends. Thus, they obviously approve of them accessing some of the benefits. 

However, since this is usually against the casino’s written policies, the risks come in if the casino becomes aware of it. This often happens during juicy casino-promotion periods when multiple players are involved.  

For example, one gambler pays non-gamblers to join the players club, then he plays on those new cards to harvest the big promotional benefits. He might be caught if, for some reason like hitting a taxable jackpot, he can't produce an ID that matches the name on the players card he's using. The casino is looking to identify players who are more frequently visible and active. The most minor consequence is having your players club account shut down; a more severe punishment is being officially 86ed. 

And this can catch up with spouses during some big-money promotions, especially if they have the same last name and/or the same address. Sometimes the casinos will just give them a warning, but they might close accounts.

A more common problem can come up in redeeming benefits from the kiosk. A second step may require showing an ID. For example, you could easily print a food-comp coupon from the kiosk with the card your relative or friend gave you, but you might have to show ID at the food outlet. 

So you can see, all kinds of details can trip up players using club cards that aren't their own. I recommend against it. 

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

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Comments

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  • Packrat1 Jun-15-2024
    Sharing Rewards card 
    The real problem can come in if you get a W2G on someone else's card. 

  • Michael B Jun-15-2024
    Explain further
    So what will they do if the person at the slot machine isn't the owner of the card if there is a hand pay and you were using free play to get the hand pay?  I've always wondered. I give my card to people to use my free play often and I've always wondered what would happen in this situation. Would they pay the jackpot or do they have the right to refuse to?

  • Vegas Fan Jun-15-2024
    Jean Scott 
    As always, a clear, concise and neutral explanation from jean. A class act, always. 

  • Kenneth Mytinger Jun-15-2024
    A more benign example
    ... which I've done many times. This is back when I was a frequent flyer, and always had plenty of "slot dollars" available to download onto a machine.
    
    Friends from out of town visiting, we're at a bar somewhere, playing the bartop machines.  A friend would be getting low on credits.  I would go to her machine, pull her card out, insert mine and download credits onto her machine.
    
    This can ~not~ be any way illegal ...

  • Scotski Jun-16-2024
    Pala Casino Won't Pay Jackpot
    At Pala casino in Southern California, if you play on any other player's card (even a spouse), they WILL NOT PAY any jackpot if one is hit.