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Question of the Day - 25 July 2022

Q:

Exactly what information is transmitted from a VP machine to a casino host? Is it just wins/loss and time played on the machine. If you play several machines in a session are each compiled separately or are they combined?

A:

[Editor's Note: We sent this question to Andrew Uyal, floor supervisor at the Cromwell, who checked with a host he's friendly with.]

The short answer is all of the above. The host, and other rewards representatives, can see as much or as little detail as they want. Every machine you play on generates its own separate rating that shows machine number, denomination, time started, money in, time played, average bet, win/loss -- in short, everything. 

There's also an option with which hosts and reps can divide play into "trips". If you play over a three-day period, which is normal for a lot of players, it will group all your stats for that trip into an overall view of win/loss, average bet, game types, and again everything for that trip. That way hosts can see  your play throughout various trips. 

Of course, there's also lifetime history, which does the same thing over the entire period encompassed by your players club account. If the casino has sister properties, or the rewards club involves other casinos, the play for those is usually accessible through another screen. 

For the record, this is also how ratings are established for table games. Each table generates its own rating. Play can be viewed in session, trip, and lifetime format, with access to other properties if there are any.

 

No part of this answer may be reproduced or utilized in any form or by any means, electronic or mechanical, without the written permission of the publisher.

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Comments

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  • garzarx007 Jul-25-2022
    Player's Card
    If you don't use a player's card, they can't track you personally on anything you do.

  • Bob Dancer Jul-25-2022
    Varies by Casino
    Uyal's comments were geared toward the Caesars model, which is appropriate because of where he works. 
    
    Hosts at other properties may or may not have the same access. 
    
    And junior hosts may not get the same info as executive hosts.
    
    And something Uyal didn't mention at all is 'theoretical,' meaning the amount the casino expects to make given which machines you played for how long. Many casino offers are based on theoretical, and, depending on the property, the host needs this information to determine how much he can comp you.
    

  • Gene Brown Jul-25-2022
    No Prayers Card- No Comps
    garzarx007, so how would one earn comps without a player’s card and get rated?