This silly mistake happened in July while playing at the M Resort. It has been more than 10 years since I have made a similar mistake — – and I’m fortunate that this mistake was relatively small — – but let me tell you what happened and what I did about it.
I had some free play to pick up — – $130 — – and I was also playing through an additional $850 to earn a “free” lunch buffet. They have some $1 NSU machines and I was using those to pick this up.
I downloaded the $130 and played — – and ended up with $75 in credits, meaning this time I had lost $55 in the process of playing off my free play and earning the free buffet. Not a great result by any means, but that’s gambling and the daily score didn’t bother me at all. I recorded my result and went off to enjoy my lunch while reading a book that I had brought along.
Afterwards, I decided to cash out my $75 ticket between the buffet and the parking garage — and couldn’t find it. I searched my wallet and all possible pockets. I also thumbed through my book in case I had put the ticket there as a bookmark of sorts. Nothing.
I stopped by the machine “in case,” but nobody was playing the machine and the last ticket cashed out wasn’t for $75.
I was late to an appointment so I left the casino. I was going to be back the next day for a drawing, so I figured that I would then check with the slot department in case the ticket was turned in. It wasn’t likely, but I thought it wouldn’t hurt to check. Maybe a slot attendant saw the credits, cashed the ticket, and turned it in. Maybe the next person who sat down there was the sort of person who would turn it in. Who knew?
I don’t know how likely either one of these scenarios was, perhaps 10% – 20% total — – that’s a wild-assed guess — -but if I didn’t ask, there was probably no chance I’d see any part of that $75. And a 10% – 20% chance was better than no chance at all.
So, I got there the following day and asked to see Kevin. I don’t know his exact title — – he’s some sort of slot supervisor or maybe the slot shift boss — – but I’ve known him from playing there for three or four years. Our relationship is friendly and I don’t have a reputation there of being an angle-shooter. I figured he’d believe my story and would help me if he could.
He asked questions about what time of day it was and what machine. I told him and in about two minutes he found a record that showed much of what happened. The slot record he looked at (he didn’t let me see it) indeed showed I had played about 10 minutes with my card in and left without cashing out. The record he was looking at didn’t show the number of credits I had left behind and this wasn’t a big enough deal to warrant him pulling up the surveillance tapes. Perhaps I could have made it that big of a deal — – were I really stressed about this and insistent — – but I saw this as a “bump in the road” and figured the “finders keepers” rule would apply. If I need a big favor down the road, I don’t want to have used it up on something this small.
Eight minutes after I left, according to the slot record, a woman whose name I didn’t recognize (whether Keven knew or not, he didn’t say) inserted her players’ card and some money, played eight minutes, and cashed out for $40.
There was nothing suspicious here to Kevin’s eye, and the fact that she inserted some money and played some masked whatever really happened — – at least according to this particular slot record. Kevin said he was sorry that he couldn’t help me.
I was glad he checked for me. I figured it was a longshot anyway and it was my own fault, so why get upset? I’m 70 years of age now — – and I suspect these things will happen a little more frequently as I get older. That’s the nature of getting older.
In spite of no “good” result, I’m glad I checked. I could have gotten lucky, and checking improved my chances even though I didn’t cash on those chances this time.
