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Telephone Gambling Scams

Reach Out and Fleece Someone

by Arnold Snyder
(From Blackjack Forum XII #4, December 1992)
© 1992 Blackjack Forum

Technology continues to oblige our laziness. The latest gambling craze to sweep the country is betting over the telephone lines. Short on cash? No problem. You don’t even need a credit card. A functioning telephone will do. Just pour yourself a tall, cool one, sit back in your robe and slippers, and dial 1-900-SWINDLE.

Most states have strict laws against telephone “book-making.” The penalties for operating a betting service by phone are stiff, and often include various charges of conspiracy and racketeering. Interstate bookmaking will bring in the Feds. Anyone taking phone wagers on horse races or sporting events had better be ready to fly by night if necessary.

A better idea, however, born of modern technology, would be to take bets via the new, legal, electronic method. This allows you to run your gambling operation with impunity, advertise on TV, and even hire celebrities to promote your business. No one is using this methodology yet to book sports or horse races, but it may be only a matter of time.

I don’t know how long these legitimate(?) telephone gambling lines have been in operation because I don’t watch TV much. Until Alison and I moved into this apartment building, as temporary living quarters while our home is being rebuilt, we never had cable TV. The first ad I saw for one of these operations was on a cable station; it was called “Spelling Bee,” or something like that.

Here’s how it worked, as well as I can remember: You dial the 900 number advertised and you will be given a spelling test over the phone. If you can spell 21 words correctly in 6 minutes, you win $1000. The fine print at the bottom of the screen informs you that you will be charged a few bucks per minute for the call. So, in effect, you are wagering $20 or so (depending on how much talking before and after your spelling test is necessary to transfer name\address\etc.) for the chance to win $1000.

Are you a good speller? How fast can you correctly spell on a touchtone keypad?

Ha!

I’m willing to bet I could get out my Webster’s Unabridged and easily find hundreds of words in the English language that would rarely all be spelled correctly by anyone: kilooersted, ouananiche, stannary, craquelure, thremmatology, uintaite, vitelline, miscible, pentaerythritol, narghile, yttrotantalite, zinziberaceous, zygapophysis, quinquereme, phthalocyanine, fissiparous, lophodont, gneissoid, xenodochium, tshernosem, pneumonoultramicroscopicsilicovolcanoconiosis. That’s 21 words from my Webster’s Encyclopedic Unabridged Dictionary of the English Language. Try them on your touchtone keypad. Six minutes.

To run an operation like this for maximum profit, however, the trick would be to keep players on the line for the full 6 minutes. You want to start with easy words, but long ones, so that callers stay in the game while charges are mounting. I suspect many players never even get to the truly difficult words. No mistakes. They just run out of time.

It’s hard for me to view an operation like this as anything but a scam. Players may think they’re wagering $20 to win $1000, but anyone dumb enough to think he can spell every word in the English language is more akin to a mark in a carny game than a gambler.

One of the most sophisticated telephone gambling operations currently running is Monte Hall’s “Let’s Make A Deal.” Yes, that’s the Monty Hall of TV fame. If you haven’t seen the now white-haired Monte on TV lately, you must not be flipping through all 438 cable stations at 3 a.m. looking for hot TV gambles.

Here’s how it works:

You call up Monte’s 900 number, at a cost of $2.95 per minute, in an effort to win the $2000 grand prize. (The fine print on the TV ad informs you that the “average” call lasts 6 minutes.) Gee, thought I, for only $2.95 a minute I can play Let’s Make A Deal with Monte Hall. A dream come true! I don’t even have to dress like a gorilla in a tutu!

I couldn’t resist. As soon as the ad ended, I reached for the cordless phone.

Alison tried to hold me back. “Arnold,” she said, “Think of your reputation. You’re a respected authority on gambling. If word gets around that you’re playing Let’s Make A Deal by telephone, you’ll be ruined. This has got to be worse than keno, and it’s probably worse than the California Lottery.”

“It’s all research and development,” I defended myself, dialing 1-900-420-4544. (Yes, that’s the real number. Try it!)

I was greeted by Monte Hall’s recorded voice. There was a band playing. He was excited. It was just like TV! My first $2.95 was wasted answering personal questions – phone number, age, sex, and listening to various announcements, such as the Beverly Hills address where I could obtain a written copy of the rules of the game.

Then Monte Hall’s recorded voice came on to get down to business. First, I had to correctly answer a question: “Which president was the Lincoln Memorial named after?” Monte quizzed me. I’m not going to tell you the correct answer, only that I answered correctly. (Okay, here’s a hint: It’s not Jimmy Carter. And, yes, he was one of the choices.)

Monte then informed me that because I had answered the question correctly, I could now choose between Door Number One, Door Number Two, and Door Number Three. Wow! Just like on TV! Using the touch tone pad as directed (all questions are entered via touch tone), I chose a door… Big fanfare!

I won!

“Yes,” said Monte, “You’ve won a $15 bag of nickels, which we’ll send to you in the form of a check! Or, you can trade in that bag of nickels for a chance to win $25 by choosing what’s behind Door Number One, Door Number Two, or Door Number Three!” (Not verbatim, but you get the idea….)

I looked at my watch. I’d been on the line less than four minutes which meant that I was about three bucks to the good after subtracting my phone charges. I was tempted to quit while ahead. (I’m no gambler!) But I didn’t yet know how to collect my prize. I figured by the time I got this information, I’d just be breaking even. I chose another door…

Another big fanfare!

I’d won again!

“Yes,” said Monte, “You now have $25! Do you want to keep that $25 or go to Level Three, where behind Door Number One, Door Number Two, or Door Number Three there is $35?” He also reminded me again that if I made it all the way to Level Six, the Grand Prize would be $2000.

I looked at my watch.

Under five minutes.

I’m outta here.

As expected, another minute was wasted supplying me with my “Prize Code #” and the address where I was instructed to send a 3<$E1/2> x 5 inch postcard with my name, address, phone number, age and social security number, in order to claim my prize, which, I was informed, would take 8 to 10 weeks for delivery. Now, I must assume this operation is 100% legit, and that I will receive a check for $25 from Monte Hall in 8 to 10 weeks. This modest win, of course, will be offset by about $18 added to my phone bill.

But, let’s analyze this game mathematically, assuming it’s 100% legit. There are six levels of play, i.e., you must choose the correct door (one of three) six times in a row to win the $2000 grand prize. On the average, you will therefore win the grand prize once out of every 729 times you play (that’s 36), assuming you don’t quit early like I did.

Since the “average” call lasts 6 minutes, the cost of the average call is 6 x $2.95 = $17.70. 729 calls times $17.70 each = $12,903.30. So, in the long run you will win $2,000 for every $13,000(more or less) you spend in phone charges.

Alison was right. This is far worse than keno, and far worse than the California Lottery. Monte Hall’s “house” has about an 85% advantage (a sizeable portion of which is shared with the phone company).

It’s illegal to call a bookie and tell him you want to place a $10 bet on the 49’ers, yet it’s 100% legal for you to call up Monte Hall (or the “Spelling Bee,” or numerous other 900 number “games”) and bet your money (disguised as telephone charges) on far riskier propositions. Nor would your bookie take 8 – 10 weeks to pay you!

I asked Nelson Rose (author of Gambling and the Law) how this type of gambling operation could be legal in California. He explained to me that the operator must either offer an alternative method of playing which does not require any 900-line charges, or the game must have a “skill factor” – such as requiring the player to answer a question. Hmmm… I wonder how many contestants were stumped by that Lincoln Memorial brainteaser?

Now, I’m not opposed to legalizing phone betting, but somehow the current regulations strike me as less than fair to the player. The funny thing is that it would probably be possible to set up a sports betting or other traditional type of book-making operation if it were operated as a 900-line game with “prizes.”

In other words, if you cut the phone company in on your vigorish, then pass this charge on to your customers as part of the cost per minute for the call, and don’t forget to come up with a “skill” question to legitimize the payoff, then you’re a legal bookie! No illegal “bets” are made so long as it’s all just telephone charges!

Your customers, naturally, won’t like the lousy odds you’ll be forced to give, and many will abandon you for illegitimate bookies who offer fairer odds. But paying off the phone company is simply the price of legitimacy in today’s high-tech gambling world.

What I haven’t been able to figure out, unfortunately, is a way to offer electronic blackjack games over the phone. As soon as I iron out the bugs in this brainstorm, however, I intend to give Monte Hall a run for the money. ♠

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Blackjack Team Proposal

Business Plan for a Blackjack Team

by Bob Fisher
(From Blackjack Forum Vol. XVI #2, Summer 1996)
© 1996 Blackjack Forum

Some of my ideas regarding blackjack team play:

A major concern of most blackjack teams is being able to trust their teammates. Using people you already know well is fine; but, the problem is it takes a long time to get to know people which reduces the number of possible teammates. Then there’s the possibility of the casinos recognizing the teammates through guilt by association, plus problems such as being available, etc.

My idea for team play requires three kinds of people:

  • Type A: There are many people who have high-paying jobs or businesses that they can’t quit just to play blackjack. These people’s work, vacations, etc., take them to casino areas. They would like to supplement their income playing blackjack while they are in a casino area. They have the bankroll. Though they can be card counters, it isn’t necessary. Minimum requirements would be bankroll and blackjack basic strategy. They will only play for short periods (during their work-related trips/vacations).
  • Type B: These people will be card counters who live in a casino area. They are not bums and do have small bankrolls, but cannot play high stakes with low ruin for a decent win rate. Poker players who know how to count, or could learn, are good candidates. Minimum requirements would be blackjack basic strategy and card counting knowledge and a small bankroll.
  • Type C: These people would be middlemen to bring the other members of the blackjack team together. They would test and evaluate the prospective players. Applicants would contact the C players.

When an A player wants to go to a casino area, he calls the appropriate C player to let him know when he is coming. The C players contact the B players, trying to find 2 to 5 players that can join the A.

Prior to playing, the C player has the A and B players meet where and work out the details. Basically, the B players will play at several nearby tables, counting and making minimum bets. When they get a good count, they signal the A player who then joins that table unless playing successfully at one of the other tables.

Because the A player finds many more advantageous situations than he could if he played alone, he will except to win considerably more. Some of this extra win is shared with the B players, allowing the Bs to make more than they otherwise could with minimal risk and exposure. The B players shouldn’t expect to lose, but try to break even by leaving on very bad counts and raising their bets slightly on good counts. They should not use bet raises as signals to the A players to join the play. The B players keep their winnings and pay for their losses.

Since there is no commingling of money, honesty, though desirable, is not essential. Also, if the casino puts the A and B players together, the A player can have an entirely new set of B players on his next trip. The players can be constantly switched around, making putting them together difficult.

The B players also would not get burned out since they make minimum bets and use small spreads as they are only trying to break even or win small amounts. The casino may be further reluctant to harass B players if they give them other business such as poker or video poker. The A player would not be too concerned because he will not be a full time player and will travel a lot anyway, playing a few days here and there.

I don’t know of anyone who has suggested this idea of putting strangers together on a blackjack team before without the need to commingle money, and it’s associated problems. ♠

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The Low-stakes Professional Card Counter

Fast Action Jackson’s Distractions

by Arnold Snyder

(From Blackjack Forum Volume X #4, December 1990)
© Blackjack Forum 1990

A fixture at the blackjack tables of Las Vegas for almost a decade, Fast Action Jackson has never had much of a bankroll. Standing 5-foot-3 in his Western boots, what’s left of his hair slicked back over his tanned pate, like so many card counters I’ve met, overeducated and undercapitalized, he holds a masters degree in philosophy from some obscure east coast college. I don’t know if he’s ever been married. Every time I visit Vegas, he’s living with a different woman, always at her place. He’s not an easy guy to track down.

“I’m living proof, Bish,” he says, “that you can play your system perfectly, study your ass off, know more about fluctuations and standard deviation than most statisticians, have the persistence of Sisyphus, and still never make it into the big leagues. If you can’t take the flux, you can’t make the bucks. It’s that simple.”

I had asked him to write an article for Blackjack Forum on how a player with a small to moderate bankroll goes about surviving as a professional blackjack player.

“You don’t want that article,” he insisted. “It’s too depressing. I once went ten weeks sleeping in my car so I wouldn’t have to use my precious bankroll on such a luxury as rent money. I’ve lost two girlfriends who believed in me enough to invest in me at the wrong time. I don’t know what it is about women, Bish, but they get very irritable if you lose their paycheck a few times. Even when you finally pay ‘em back, it’s all over.”You alienate your friends. You take chances with advances on your credit cards. It’s a rotten life. Right now, I don’t owe anybody anything. The past two months have been great. I’ve dug out of yet another hole, saved my credit rating again. My bankroll is back up to six thou. Unfortunately, in this game, six thou is nothing. I could be flat broke two weeks from now.”

“The fact remains, Fast,” said I, “that you’ve been doing this for ten years. It may be a tough grind, but you’re making it. You make your living playing blackjack, and you’re not rich. My readers want to know how you do it.”Most of them aren’t wealthy, but they say they’re willing to work. What most often happens is they learn a system at home, build up their fantasies, then find out they can’t hack it in the casinos. The table conditions are lousy. They get heat when they start to win. And the casino environment is nerve-wracking—the noise, the smoke, the constant interruptions. I always tell them to play during off hours—weekdays, early mornings—in order to minimize the distractions. Am I right?”

“Wrong,” says Fast. “Casinos are designed for distraction. That’s their game. As soon as you take away the noise and the crowds and the booze, you’re not playing their game anymore, you’re letting them watch your game. You’ve got to keep in mind that what distracts you distracts them. As long as I’ve been playing in this town, my action is still welcome everywhere. That’s because I follow the crowds. That’s the only way to survive, to have staying power. But, Bish, it’s a rotten life. Believe me.”

I asked him if he had any favorite casinos. “My favorite casinos are always the busiest casinos,” he said. “Right now, in Vegas, the new stores are great. The Mirage. The Excalibur. The Rio. These places are attracting crowds. I used to like Caesars because that’s where the big money played. Money is a great distraction. Who’s going to look at my $50 bets when the george sitting next to me is betting table limit? It’s all over for Caesars now, what with the Mirage next door. Even the over/under won’t save them. Caesars is empty. You can’t play there anymore. They’re dying a slow death.

“The Rio may be off the strip, out there next to the Gold Coast, and they canned the liberal rules they opened up with. But they’ve still got good games and great crowds on the weekends. Plus they’ve got that hot double exposure.”

“Double exposure?” I asked. “At the Rio?”

“Not on the tables,” he explained. “I’m talking about the cocktail waitresses. You see, Bish, I’m a connoisseur of distractions. Just check ‘em out sometime. You’ll see what I mean. I order a lot of drinks when I play, and I spend a lot of time looking for the waitresses. It’s all part of the strategy. Drinking a lot of booze is very distracting. Counters don’t drink.”

“But doesn’t that affect your accuracy?” I asked.

“Not if you do it right,” he said. “There’s a trick to it. Always order a drink that comes with cream. Kahlua and cream. A toasted almond. You just never swizzle it. You can be damn sure the bartender doesn’t have time to stir it. The booze sits in the bottom of the glass. You drink the milk off the top. By the time you finish the milk, the waitress is bringing you a fresh drink. I’ll tell you my health has improved significantly since I started ordering so many drinks. Lots of calcium.”

“So, Fast,” says I, “Your advice to my readers who really want to enjoy that wonderfully romantic life of the professional card counter, where you lose your girlfriend only after you lose her paycheck, ever rejoicing that if you jeopardize your Diner’s Club membership, the collection agency probably won’t be able to find you since you’re sleeping in your car, all you have to do is play in the noisiest, most crowded casinos, order lots of drinks, and ogle the waitresses while playing?”

“That’s my secret,” he says. “And except for the double exposure, there’s not much fun in it.”

“Hmm…,” says I. “Have you ever stopped to consider that maybe the reason you haven’t made the big leagues is because the distractions are killing your game?”

He shrugged. “I know what I know,” he said. “And any big time pro would tell you the same thing I’m telling you. Maybe you should stop to consider that I’ve been making my living at this game for ten years, while you’ve been writing about it.”

Point well taken.

Advantage Jackson. ♠
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Fake ID for Card Counters

Fake ID: A Credit Card Under An Assumed Name

by Arnold Snyder
(From Blackjack Forum VIII #4, December 1988)
© Blackjack Forum 1988

[Note: This 1988 article is obsolete as far as the legality issues. Federal and state laws regarding identification became much stricter following 9/11 (2001). I’m including this article for historical purposes only. Loompanics Publishing, the fake ID specialists, have been out of business for decades. – A.S.]

In the last issue of Blackjack Forum, a correspondent (“Letters”) remarked that as a method of maintaining anonymity in the casinos, one might “… get a credit card under an assumed name. Some cards, such as Visa, permit this as a ‘second card’ provided the primary card holder assumes responsibility for the second user.” Blackjack Forum readers want to know:

How is this done?

Is this form of fake ID safe?

Is this form of false identification legal?

If you already have a credit card, it’s done very easily. You receive a solicitation by phone or in the mail from some out-of-state bank, offering you their Visa or Mastercard with a pre-approved line of credit. If you have a decent credit rating, you probably receive these solicitations frequently. If this is a mail solicitation, you can call the bank and say, “Gee, I’d like to thank you for preapproving me for your credit card, but I don’t realIy need another credit card right now. I was wondering if you’d send me a credit card in my nephew’s (or niece’s) name, who lives with me?”

They will answer, “Of course, if you will assume responsibility.”

You say, “I would like the card in his (or her) name, but I would like all billing and statements sent to me. I will be 100% responsible for paying the bills. But I don’t want my name on the card. I don’t want to have to co-sign for purchases. He (or she) is a student, with no credit history, and I would just like to set this up for emergencies.”

They will say, “No problem. What is your nephew’s (or niece’s) name?”

You will soon possess this credit card.

Now, as for the next two questions: is this safe, and, is this legal?

Well, the fact exists that you don’t have a nephew, or, if you do, you’re not him. The name you’ve given to the bank is phony. This may constitute fraud. You will find, however, that when you make reservations at a casino, using the card with the phony name, you will have no problem. If they run a check on the card, it’s valid. You will be known by your new name, no questions asked. In fact, you could have half a dozen valid credit cards in half a dozen different names — all, of course, from different banks — allowing you to be someone different at all of the casinos where you stay.

So long as you pay your bills, you will probably never have a problem with the bank. Even if it were somehow discovered that you had a credit card in an assumed name, it’s unlikely you’d ever be prosecuted for fraud, since no one would be able to prove any damages (again, assuming you pay your bills).

Various states have their own laws regarding fake l.D., its use, possession, etc. Most of these laws are designed to recover damages from defrauded parties. My advice, if you’re seriously considering this route, is to talk with your lawyer about possible repercussions in your state and/or other states where you may use such methods of protecting your identity for non-fraudulent purposes. There are also a couple of books in print that deal with this subject in depth — The Paper Trip I and The Paper Trip II.

The Paper Trip I was first published in 1971, then revised in 1984, and updated again in 1987. This book never mentions gambling or blackjack, but it answers many questions of importance to card counters with regards to using fictitious names, false l.D., etc. Much of this book is a “how-to” guide — i.e., how to obtain a birth certificate in a name other than your own; how to obtain a driver’s license, state l.D. card, passport, various and sundry membership cards, credit cards, university degrees, etc.

This book also discusses the issue of legality. It is not only possible, but relatively easy, for anyone to obtain multiple sets of authentic l.D., including driver’s licenses and credit cards, in various names. The Paper Trip has long been the classic “underground” reference work on this subject.

The Paper Trip II was first published in 1977, then updated in 1987. This is a companion guide to the above book for the serious paper tripper. Although the original book contains all you need to know to obtain new l.D., this book makes it a lot easier by providing state by state breakdowns of exactly where to write for vital records, the fees, etc.

There is also more information on obtaining social security cards, “counterfeit” I.D., and state by state laws regarding legal name changes. This book also contains various sample forms, a complete printout of the federal laws regarding the possession and use of identification and false identification, discussion of various state l.D. laws (including Nevada), etc. This book is recommended for authentic imposters only. Both books are published by Loompanics. ♠

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Losing Money on “Good” Rules?

Blackjack Rules: Every Rule Option is Good

by Arnold Snyder

(First published in Avery Cardoza’s Player Magazine)
© 2005 Arnold Snyder

A player recently emailed me asking if it was better if a casino allowed players to surrender, or if it was better if this was not allowed. He wrote: “Every blackjack player I know thinks this a great rule. But it seems to me that I give up a lot of hands I would have won. Now, I hardly ever surrender unless the cards are running really bad for me in a shoe. Why would casinos allow players to surrender if the house didn’t make money on it?”

Here’s something to remember: Every time a casino gives you an option, no matter what that option is, it can’t hurt your chances of winning unless you misplay the option. Let me give you a radical example. Every blackjack player has the option to hit a total of 20. Not that any of us would hit a 20, but we all have the option. Because we don’t hit our 20s, the option has no effect on us. We know how to play this option. We stand. If a casino suddenly posted signs that said, “Hitting 20s is not allowed,” no player would care.

So, hitting a 20 is an option that would hurt us if we exercised the option, since we’d bust 92% of the time, but in reality it doesn’t hurt anyone because no one exercises the right. If a casino posted a sign that said, “All players are now allowed to double down on 3-card hard 16s,” it wouldn’t matter. All intelligent players would recognize the option as an option that would be foolish to exercise. So an option can’t possibly hurt us unless we exercise it incorrectly. By definition, an option means we have the right to not exercise it.

Surrender, A Blackjack Rule with Great Value

Surrender is an option that, in fact, has real value when exercised correctly, and you don’t have to be a card counter to take advantage of it. Unfortunately for most players, it probably does hurt them more than it helps. In fact, I suspect from the email I got from the reader above that he was correct in his conclusion that he would have done better if he just didn’t surrender at all. His statement that he now only surrenders when the “cards are running really bad” is worrisome.

Surrender decisions have nothing to do with how the cards are running. The decision to play a hand or give it up, along with half the bet on it, should be based purely on math. And the major problem that many players have with this option is that they surrender way too frequently.

Some players will give up on almost any stiff total against any dealer high card. That has a huge cost to the player. Purely based on the math, do you know how often you should surrender any total of 12, 13, or 14?

Never.

It doesn’t matter if the dealer has a ten, an Ace, or any other upcard. And it doesn’t matter how the cards have been running. Purely based on the math, you will lose more money surrendering any of these hands than you’ll save by giving up half your bets.

The only hands you should ever surrender are hard 15 against a ten, or hard 16 against a ten or Ace. That’s it, as far as the math goes.

One player tried to argue with me once that if he had a hard 15, basic strategy was to hit it against any dealer 7 or higher. Since seven of the thirteen possible hit cards he could get (any 7, 8, 9, 10, J, Q, or K) would bust him, he’d be better off surrendering 15 against any dealer 7 upcard or higher. His argument: “If I’m going to bust more than half the time, then I save money by just giving the dealer half of my bet.”

That sounds logical, but it’s a twist of logic. Let me explain…

If I were to flip a coin with the understanding that if it comes up heads, I win, and if it comes up tails, I lose, this is a dead even bet. Since I know that the odds are that I’m going to lose this bet half the time, would I have the same result if I just surrendered half of my money on every bet?

No way. Without surrendering, I’ll break even on a coin-flip in the long run. If I surrender half my money on every bet, I’m losing at a 50% rate for all the money I bet! Surrender doesn’t become a break-even bet until I know I’m going to lose twice as often as I’m going to win. It takes two half-losses to make up for one win. A total of 15 against a dealer 7, 8, or 9 may be a pretty bad hand, but believe it or not, it doesn’t lose twice as often as it wins.

Good Blackjack Rules Sometimes Entice Players to Make Bad Blackjack Plays

Some years ago, a mathematician did a study of the general public’s play at casino blackjack. He literally watched players in Las Vegas and Reno and kept a record of how they played their hands.

One of his more interesting findings was that players in Reno made fewer errors than players in Las Vegas. Why was this? Because players in Las Vegas had more options.

In Reno, blackjack players were only allowed to double down on 10 or 11, while in Las Vegas they were allowed to double down on any two cards, including doubling after splits. If you are only allowed to double down on 10 or 11, you will very rarely make a double-down error, since it’s almost always correct to double down on 10 or 11. But there are lots of errors you can make if you are allowed to double down on any two cards.

In fact, the options to double down on any two cards, and to double down after splits—just like the option to surrender—are player-favorable options. If you know when to exercise the options, and when not to, these options will make money for you in the long run. But if you do not exercise the options correctly, then you’re making the options work for the house.

Surrender is one of those options that almost always makes money for the house because most players give up too many “bad” hands too often. The fact is, if it ain’t a 15 or 16, and if the dealer doesn’t have a ten or Ace showing, it just ain’t that bad. You’ve just got to be brave and hit that sucker! ♠

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Errata in McDowell’s Errata Sheet

Problems with Fundamental Math in Blackjack Ace Prediction

by Arnold Snyder

(From Blackjack Forum XXIV #2, Spring 2005)
© 2005 Blackjack Forum

I purchased my copy of David McDowell’s Blackjack Ace Prediction at the Gambler’s Book Shop in Las Vegas last month (January 2005). No errata sheet was provided and there is no instruction anywhere in the book to go to Dalton’s Web site for the errata sheet.

I have recently been alerted to the errata sheet for McDowell’s Blackjack Ace Prediction on Dalton’s Web site. Unfortunately, as ETFan has pointed out on other Web sites, the error in the page 114 formula that I addressed in my initial article is still there in the errata sheet. In fact, the situation with the errata sheet “correction” is even worse.

This math is not rocket science. It is simple, straightforward, and logical. It is based on the fundamental principles of blackjack math. David McDowell does not understand the mathematical logic of blackjack. So, I will try to explain this math. Dalton seems to think that McDowell has already addressed my concern. He has not. Please just try to follow…

According to the Errata sheet, McDowell says he made an error in his formula on page 114 (which is the formula I found fault with in my initial review of this book). The errata sheet “corrects” the formula by stating that instead of the dealer and player getting 6 additional aces each, they will be sharing a total of 6 extra aces, with only three extra aces each per 100 aces bet. The errata sheet “corrects” the player’s win rate with this assumption from 4.2% (as per the book) to 1.3% (per the errata sheet formula).

Again, McDowell is making a HUGE error. The same error with slightly different numbers.

Please follow the logic.

The errata sheet now assumes that the player and dealer will each get only 3 extra aces per 100 aces bet. Dalton’s errata sheet assumes, as per BJAP, that the ace is worth 51% when it lands on the player’s hand, and -34% when it lands on the dealer’s hand. The errata sheet now uses McDowell’s assumption that there are 7 “random” aces going to both the player and dealer per 100 aces bet, and 3 “predicted” aces going to each, for a total of 10 aces each per 100 aces bet. The errata sheet presents the math for this as follows:

E(X) = (+0.51 x 0.10) + (-0.34 x 0.10) + (-0.005 x 0.80)

= +0.051 – 0.034 – 0.004

= +.0130

Or, a 1.3% advantage when betting on an ace.

I do not know how to explain the math on this any more clearly than I did in my initial BJF article, but I will try. The MAJOR error McDowell is making is that he is assuming that the 80 hands where neither the player nor dealer get a first-card Ace are played with a house edge of only 0.50%.

This is a very important concept. Please pay attention to this: If neither the player nor the dealer are dealt a first-card Ace on any of these 80 hands, then the house edge is no longer 0.50% on these hands for the basic strategy player. That -0.50% basic strategy expectation assumes that the player and dealer will each get the random number of aces as a first card that would be expected to be dealt from a full six-deck shoe. As soon as you remove all of the random first-card aces from this set of 80 hands per 100 (which McDowell has done), then we must reconsider what the cost of these 80 hands with no first-card aces is.

Let me give an example that should clarify this error. The average number of “random” aces dealt as a first card to both the player and dealer is 1/13, or 7.7 first-card aces each per 100 hands. Exactly 1 out of every 13 cards in a six-deck shoe is an ace, so if we’re simply playing random hands, with no predictions, we would expect 7.7 aces per 100 hands since 7.7 is 1/13 of 100. The dealer would also get 7.7 aces per 100 hands.

Is this clear?

Here is how you find the error in McDowell’s formula:

McDowell estimates that the average number of aces per 100 hands is only 7, not 7.7. This is a minor error, but the math on it is so simple, I do not know why he did not just say 7.7 instead of 7. We are attempting to estimate an advantage here, so why not use the most precise number?

McDowell then says (as per the Errata sheet now) that the player and the dealer will each receive an extra 3 aces, for a total of 10 aces each. In his formula, he provides this number as a percentage (0.10) of the 100 aces bet on. He then figures out the expectation if the player and dealer each get 10 aces (0.10) per 100, and no aces are dealt on the other 80 (0.80) of the 100 aces bet on.

His mistake is in assuming that these 80 hands are played against the standard house edge of -0.50%. Note in the formula the last item: (-0.005 x 0.80), which is the notation for his mistaken calculation that 80% of the hands will be played at -0.005 (or -0.50%).

Here’s how you know the formula is WRONG.

What if we use this formula to calculate the player’s advantage when the player and dealer are each dealt exactly 7.7 aces per 100 aces bet (the exact number of aces that would occur at random with no prediction)? Here is what the formula gives us:

E(X) = (+0.51 x 0.077) + (-0.34 x 0.077) + (-0.005 x 0.846)

= +0.03927 – 0.02618 – 0.00423

= +.00886

If this were correct, it would mean that a basic strategy player, getting just the random number of aces (7.7 per 100), and with a dealer also getting 7.7 random aces, would be winning at almost a +0.9% win rate. But we’re assuming that in this game the house has a 0.50% advantage over the player. So, why isn’t our result on this completely random basic strategy game -0.50%?

The reason is because of McDowell’s incorrect assumption about the 84.6% of the hands (100% -7.7% -7.7%) that are played when neither the player nor the dealer is dealt a first-card Ace. He is making the mistake of assuming that on these other 84.6 hands per 100, the player’s expectation is the same as in a 6-deck game where those random first-card aces are included.

The house edge on hands which do not contain an ace is not the same as the edge on hands where a random ace occurs. It’s only when you combine the house edge on the ace hands with the house edge on the non-ace hands that you get an overall player expectation of -0.50%.

If we separate out our basic strategy edge on the 7.7 hands per 100 when the player is dealt a random ace (51% player expectation) and the 7.7 hands per 100 when the dealer is dealt a random ace (-34% player expectation), and we want to know the overall expectation for the basic strategy player on all 100 hands played, then we have to figure out what the player expectation is when neither the player nor the dealer is dealt an ace. This is a fairly simple calculation if we use Griffin’s numbers from Theory of Blackjack. If neither the player nor dealer is dealt an ace as a first card, the house edge is approximately 2.13%. Let’s try this number in McDowell’s expectation formula:

E(X) = (+0.51 x 0.077) + (-0.34 x 0.077) + (-0.0213 x 0.846)

= +0.03927 – 0.02618 – 0.01802

= -0.00493

Which shows the basic strategy player’s expectation to be about -0.49%, just about exactly what we expect.

You do not need a computer simulation to know this. This is long-established, fundamental blackjack math.

So, if the dealer and player are each getting 10 aces per 100 aces bet, as per McDowell’s errata sheet, then the correct math is:

E(X) = (+0.51 x 0.010) + (-0.34 x 0.010) + (-0.0213 x 0.80)

= +0.051 – 0.034 – 0.01704

= -0.00004

which is a -0.004% expectation for the player.

In other words, if the dealer and player each get 10 aces per 100 bet, instead of 7.7 aces per 100 bet, then the house no longer has a 0.50% advantage over the player, but only a 0.004% advantage.

Unfortunately, 10 aces per 100 is not quite enough aces to get the player an advantage over the house, if the dealer is also getting 10 aces per 100. The house still has a slight edge. Does this sound impossible to you? Consider what 10 aces per 100 means to the player who would normally get only 7.7 per 100.

This is an extra 2.3 aces (not 3, as McDowell claims) per 100 aces bet on. That means that for every 43 times that you bet on an ace, you will get one more ace than normal expectation. So, if you are betting on 4 aces per shoe (as per McDowell), you will get one extra ace every 11 shoes.

Unfortunately, the player advantage from getting this extra ace will be cut by the dealer also getting one extra ace every 11 shoes.

I do not know how to make the math any more clear than that.

If McDowell’s “correction” is right, and the dealer and player expect to get 10 aces each per 100 bet by the player, then there is no advantage whatsoever to the player using McDowell’s system.

McDowell then goes on in Dalton’s errata sheet to show what happens “if the dealer can be prevented from getting the ace.” This section is entirely without explanation. This is not acceptable. It is extremely important to know how the dealer is prevented from getting the ace, and an expectation cannot be calculated without specifying this information. Since the first formula shows the dealer and player splitting the 6 extra aces, then in order to prevent the dealer from getting his share of extra aces, either the player must spread to more hands in order to get the aces that would have gone to the dealer, or the aces must go to a hand played by someone else, possibly a civilian. In the first example, where the player spreads to two hands to get the ace on a big bet, we could give the player 13 aces, but we would have to show that the player is now placing 200 bets (not 100) in order to capture the dealer’s aces. In the second example, where a civilian hand is catching the dealer’s share of extra aces, then the formula should show the player is getting his 10 aces, and the dealer is getting only his 7.7 random aces.

(I want to make it clear that I am NOT saying that by spreading to two hands you can prevent the dealer getting extra aces. I am using two hands in this example only to illustrate the principle, not to provide a practical guideline.)

Unfortunately, neither of these methods are shown in the errata sheet formula. The player is shown getting all 6 extra aces, but only playing a single hand (100 hands total). The dealer is shown getting only 7 (not 7.7) aces. And the other 80 hands where no first-card aces are dealt are still being shown with a house edge of only 0.50%, not 2.13%.

I don’t even know how to correct this formula unless McDowell can describe the mechanism by which “the dealer can be prevented from getting the ace.

If you want to put the numbers into the formula yourself, go ahead. I’ll spare you the math. If the player is spreading to two hands, placing 200 bets total to get all the extra aces, he actually does have a win rate: +0.12%.

On the other hand, if there is a convenient civilian at the table, ready to catch the dealer’s aces at no charge to the player, so the player is placing only 100 bets but still getting just a total of 10 aces to the dealer’s 7.7, the player also has a positive advantage: +0.07%.

So, in this example, spreading to two hands is the better strategy, assuming that you prefer to make +0.12% instead of +0.07%. But neither strategy is of any interest whatsoever to the player who is trying to make money by ace tracking.

Here is the problem: David McDowell didn’t go through the hard work necessary to test the theories he presented in Blackjack Ace Prediction. As a result, he never learned how to track or sequence aces. He never came to understand the techniques, the problems, or fundamental blackjack math, a problem we find with many non-players who profess to be “blackjack experts.” ♠

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Blackjack in Egypt

My Egyptian Adventure: Casinos, Blackjack and Card Counting

by BJ Traveller (with Mark Dace)
(From Blackjack Forum XXIII #3, Fall 2003)
© Blackjack Forum 2003

I played blackjack in Cairo, Egypt several years ago in 1995. The games were mediocre, casinos small and the city dirty. My Egyptian guide asked when I would return? I replied perhaps in my next life!

However, recently, a professional gambler whom I know that is of Sri Lankan heritage, whom I will call Y, planned to go to Cairo where he had been several months prior. I desired to test my improved blackjack skills (improved relative to what they were on my previous Egypt trip of eight years ago) and decided to go with him. Y arranged our hotel accommodations at a Marriott for $120 a night. This hotel was selected as he won the most from there on his previous card counting trip. I also invited LG, an American card counter friend of mine, to join in on the trip.

After landing and checking in, my girlfriend and I headed straight to the casino in short order only to find Y already playing. Y has counted cards for only five years but with great success, winning approximately three quarters of a million US$, benefitting not only from the good rules he’s found but also from his persistence. He would try very hard to get even when losing and would sometimes play over 30 hours straight.

The Marriott game was not too attractive and LG and I quit rather quickly with a small loss. The rules included 6D, S17, D9, DAS, no surrender, ENHC (dealer takes all on splits and doubles with a blackjack) and 75% penetration. The persistent Y, however, called us half an hour later with news of winning $1,600. LG, my girlfriend and I went to check other casinos, finding early surrender against all dealer up cards everywhere.

Interestingly, there were only two casinos with early surrender in Cairo when Y had played several months prior. It appeared that most casinos, including the London Clubs (at the two Hiltons) and one Austrian Group (at Semiramis Intercontinental Hotel) yielded to the competition and started offering the good game and rules to attract and cultivate customers. Basic strategy players in Egypt have a small advantage over these casinos with their good rules. An additional reason as to why these favorable rules might have been put in place could have been that the casinos had suffered from the Middle Eastern tension and since locals are not allowed to gamble, the casinos needed to attract tourists.

We changed some money to Egyptian pounds to pay for the inexpensive taxis. We had to bargain every time but $1.50 could take us to most places within Cairo. However, being frugal with taxi fares for multiple passengers later proved to be a mistake because in scouting casinos together some casinos would later bar us based on the play of another in our group scouting party.

The Semiramis Intercontinental Casino offered the best rules on their six-deck game that included S17, ES, DAS and re-split Aces up to 4 hands. The maximums were $200 and $500 and were played in US dollars. Some tables had 9 playing spots and one can play them all, if desired. Wanting to stay closer to the better game, we moved to this hotel and got a $108 casino rate, which was more expensive than the locals paid. However, the rooms were of higher quality.

When LG and I arrived at the Semiramis Intercontinental Casino on the second morning of our stay there, we found Y already playing. He had lost $5,000 there on the previous evening and, as per his style, had returned early the next morning where he got some of his losses back.

LG and I won $1,000 each and left for other targets. We found that the Ramses Hilton Casino in Egypt was run by the London Club and offered a bigger table limit of $1,000 maximum as well as good rules. The smaller Nile Hilton was also nearby. We also discovered the largest table limit of $1,500 to be at the Conrad, another Hilton property. Both Hiltons had 9 playing spot tables. I believe that these types of tables were reflective of the “good old days” before the 9/11 incident and the Iraqi invasion when the casinos in Egypt were much more heavily populated with Western visitors.

Three of the four Sheraton hotels in Egypt have casinos. Of those three, one, the El Gezira, does not have early surrender. LG won $2,000 from there with his special counting system which exploits some card combinations. The Casino Sheraton offers early surrender but doubling on 9, 10, 11 only. The Heliopolis Sheraton offers early surrender and double on any two cards.

LG’s counting expertise failed him at Cairo Sheraton where he lost $3,000, although he would win back $5,000 later. Y wanted to settle in and did not want to play only a short session so I left them playing at the Cairo Sheraton and went scouting on my own. They ended up playing about 15 hours there, winning a net of $6,000. After that session, none of us, my girlfriend and I included, were allowed to enter the casino.

My girlfriend and I went to check the Four Seasons hotel but found that they did not have a casino. All of the casinos in Egypt were at the bigger hotels. We then went to the Mena House Oberoi Casino where I played on my previous trip eight years ago. The hotel was near the Great Pyramid. When we told the taxi driver where we wanted to go, he signed us in without discussing the fare. I suspected we would be charged a very high fare later. Most drivers would negotiate the fare with us without even knowing the whereabouts of the destination. This particular taxi took us to the Mena House Oberoi Hotel for one-third of the usual price. In order to find this hotel our driver drove us all over town, stopped and asked three people for directions, and after our one hour adventure, charged us a fare of less than $1. The cheap gas price, about half that of gas in the US, obviously helped.

The Mena casino opened at 3PM and closed at 7AM. Most other casinos in Egypt are open 24 hours a day. It offers good rules with a bad cut. On my last session of the day, I won $2,000 from one table. The casino then asked me to change tables. I didn’t know if this was out of superstition or for some other reason. I went to see an Egyptian Museum while my friends were busy playing. Ancient Egyptians greatly valued their afterlife. The Book of Death says a deceased person’s heart is weighed against a feather. A person with a heart lighter than a feather is received by the Ruler of the Underworld. On the other hand, Ammut—who is described as a monster with a hippopotamus head, leopard claws, and alligator feet—would eat sinners, those with heavy hearts.

Also within somewhat close proximity was the tomb of Tutenkaman, as well as some gaming opportunities in the same vicinity. By seeing the treasures of this intact tomb, one could only imagine the lost treasures of other bigger Pharaohs. Ultimately, most of my friends only saw the casinos on this trip. My girlfriend and I won $400 from the nearby Nile Hilton after our sightseeing tour, which was 80 times the museum entrance fee.

I found another casino listed in a guide book and went there. The Sofitel Casino, which didn’t open until 5 PM, offered low limits with a $200 maximum bet but had good rules. We won $300 at this stop. We then went to the Heliopolis Sheraton. The casino, called the Kings and Queens, might be run by the Starwood Group, Sheraton’s parent company, as its chips carried the Sheraton logo. The casino managers there were very nervous about our play and wore long faces during our session. Like many other Egyptian casinos, they offered good rules. We decided to leave after winning several hundred dollars for sympathetic and humanitarian purposes to prevent several of the managers having heart attacks.

The Conrad Casino was the only one in Cairo that issued VIP cards, and immediately at that. We went straight for its buffet, which apparently offended a young pit boss. He sent a waiter over to ask whether or not we intended to play. I immediately went back to the tables and bought in $2,000 on one of his tables to demonstrate to him our sincerity to play and to put into motion my desire to take their money.

Y started playing while we ate. I finished my soup and went to join him. He told me the running count was minus 2 so I started out playing only one hand. Small cards poured out like waves in the ocean. The running count ran wild to a plus 15. We piled the bets up until they reached $500 on three different hands. The count dropped back to minus 2 but I still lost $200 in the process. I returned to the buffet for another very tasty soup and when I arrived back at the table, I was pleased to be told that I was being greeted by another plus 15 count. I back-bet Y’s two hands. We pushed the bets to the table maximum of $1,000, losing $3,000 in the process and had to obtain money from our friends in order to continue. The results of the hands finally turned, making us $3,000 richer by the end of the session.

My next stop was an Internet cafe. A friend asked me about the games in Cairo. I told him about the good rules but requested that he not share the details with others. Many people have expressed a lack of comfort regarding my writing of good games. Many have questioned my motivations for being so forthcoming. This list, most notably, includes my girlfriend and my good friend and travel partner Mark Dace. For the record, let it be known that I choose to write about the less sensitive parts of my tales. The better and more lucrative games I now keep private, primarily at the insistence of the above two mentioned individuals.

LG had played mostly hit-and-run, mostly in Las Vegas, using a big spread that attracted a great deal of attention at the much smaller Egyptian casinos. Counters can profit with small spreads when playing games with good rules such as those in Cairo and Moscow. His style of play affected us since we would arrive together and were all of Oriental heritage. He would also wong in, opening new boxes, then, after enjoying some large card production, wong out, leaving the less attractive cards for us. I informed him that such conduct was impolite. He acknowledged my words and made some adjustments. LG lost his big win from Cairo Sheraton to Nile Hilton. This play was not only costly from a financial standpoint in the short term but in the long term as well as this casino eventually started cutting 4 decks out of 6 on us. At about the same time, the Ramses Hilton gave us only a half a shoe between shuffles.

We next went to play in a casino near the Cairo Sheraton. The first shoe was very positive but we I lost $2,000 and, in the process, attracted much attention. The casino manager told the dealer to ignore Y’s fake attempt at surrendering with three cards. Although the manager portrayed himself as knowledgeable and he was pointed in his comments, we didn’t take his hint and recovered our loss. He came to the table again and commented loudly that, “You lost on small bets but are winning on big ones.” He asked us semi-jokingly to play smaller. We ignored him again, won $2,000 and left. We later discovered he sent a blacklist about us all over Egypt including to the Sinai Grand, a casino on the Sinai Peninsula.

After I won $9,000 in five days the casinos turned their backs on us beginning on the sixth day, which was an eternity compared to a Hong Kong counter’s fate. He survived Cairo only hours. The Cairo Sheraton stopped us at their entrance after checking a blacklist and refused our entrance. Additionally, the Ramses Hilton half-shoed us, the Semiramis Intercontinental Casino stopped me after I played several shoes, asking me not to play blackjack. Y was simultaneously barred at the Conrad. We certainly had made a mistake by scouting the casinos together.

Having been barred by most big casinos, we went to play the Movenpick Heliopolis Casino which opened at 8PM. The casino had only one $3 to $50 table. It had the same good rules as most other Egyptian casinos. We were given four decks to play out of six initially. Suddenly, the dealer moved the shuffle point up to two decks without the pit boss’s instructions, following a shoe where we had jumped our bets. The pit boss noticed the bad cut, and asked the dealer to cut deeper for us. I tracked a shoe successfully only to lose hand after hand even while the large cards were produced. We won the last hand betting nine boxes of $50 which gave us a small win of $125, much to the disappointment of the casino staff as we were the only customers all night.

We discovered three casinos in Sharm El Sheik, a beach town on the Sinai peninsula, and decided to give them a try. It was easy arranging a ticket and we made a decision to go there in the morning and flew there that evening. The 500 kilometer flight cost us $181 round trip. The town is on the shore of the Red Sea. We choose to stay at the Movenpick as it had a casino. A twin room cost us $110 although locals paid only $67. The casinos opened at 9 pm.

The Movenpick’s Royale Casino was affiliated with an Austrian Gaming Group. We were a little nervous about entering the casino given our experience from the Austrian-backed Semiramis Intercontinental Casino in Cairo. Nobody seemed to care about us. While we were entering, LG was on his way out. The game was poor with bad rules that included no surrender and only 66% penetration. I, however, found the game playable. I played one shoe then went to check other places.

We were stopped at entrance of the Sinai Grand Casino. Y went and chatted with the pit bosses, discovering that the casino received a flyer from Pyramisa on us. Accordingly, no play was available to us there. The last casino in the city was Sharm, an independent casino that was not tipped off as to our expertise. It sported bad rules and low limits with a $100 maximum wager versus the Royale’s $200 maximum. I left with small win from this trackable game for the higher limit at the Royale.

We were lucky at Royale, winning three rounds during which we wagered an aggregate of $500 (5 boxes of $100 each, having jumped from $20 on each hand). We quit after the win. It was 2:30 AM but the streets were lively with many tourists sipping water pipes at roadside cafes. I could even check the Internet at this hour.

The Vacation Village had a good buffet breakfast, which pleasantly interrupted our intended sleep time. The village was big. It provided carts that took guests to restaurants and the beach, a semi-necessity considering the 37 degree centigrade (99° F) heat. In view of the poor games, I tried to arrange for a flight to the Luxor through the nearby mall. A merchant invited me to his new shops that had opened that Friday, the Muslim weekend. The merchant lied shamelessly claiming that he painted the papyrus himself. I inquired about a glass perfume bottle. He asked for $25, claiming it to be crystal. I had bought the same one in Cairo for $2.

We went for a glass bottom boat ride. There are coral reefs very close to the shore. Swimmers could enjoy watching colorful fish easily. Amongst the travelers on the boat was a large Egyptian family who danced joyfully during the boat ride. Y and LG regretted wasting time here and leaving the big city in light of Cairo’s good games.

We went together to check the last local casino, Casino Aladdin at Domina Coral Bay Resort. We were pleased to find the casino offering ES10 and re-splitting of aces. Penetration was also acceptable at 75%. The table was in Euros, $5 to $200. We bought Euros from the MISR Banks counter in the casino at very bad rate (6% below the market rate). The bank clerk said we could buy our dollars back at a 2% fee. LG didn’t want to play but jumped in opening new boxes when the count shot up. We won close to $1,000 Euros in one shoe. The casino sent in an eagle-eyed manager. We used fake names entering the casino and weren’t looking for longevity so played aggressively. My partner and I moved to another table, thereby avoiding jumping bets in unison with Y and LG. I lost back most of my win rather quickly. Y won 900 Euros and quit. LG won 1,300. We borrowed their Euros before they left. The casino was not happy with their winning and instructed the dealer to half-shoe us. We still won 1,100 Euros with shuffle tracking.

On returning to exchange the Euros back, the bank clerk asked for a higher than the originally quoted 2% fee. I guessed that he might make more than his bank’s president with his powerful laundering position, since he gave no receipts for our transactions. On exiting this “chamber of cons,” we declined the taxi standing by at the casino exit that was asking three times that of the meter. At least the Egyptian people were consistent with their attempts to rip us off in all facets of their business dealings. On a more positive note, the resort was very romantic under moonlight.

We went to the Aladdin early on our last evening in the country. The eagle-eyed manager was waiting for us, and informed us that we were on Austria Casino Group’s blacklist and were no longer welcome. Aladdin had gotten the list from the Royale, obviously, as we were not allowed to enter that location. We went to the last playable joint, Sharm, and, with aggressive betting won $100. Then the casino half-shoed me. We left.

We headed back to Cairo for the last 10 hours before leaving the country. My partner had hidden some chips from the Hiltons, so we went chip cashing. We were barred there but able to cash the chips. I exchanged some money at the National Bank of Egypt. The clerk used 5.69 as the exchange rate instead of the posted 5.96 for me. On purpose? When I pointed this out to him, he said “Oops.”

That aside, I won $9,870, Y won $12,000, and LG $7,000 from casinos in Cairo and elsewhere in Egypt in 10 days. I am sure I will not play blackjack at casinos in Egypt again unless my heart is lighter than a feather! ♠

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Blackjack in Ecuador

Blackjack in Ecuador – Casinos, Rules, Limits, and Adventure

by BJ Traveller
(From Blackjack Forum XXIII #2, Summer 2003)
© Blackjack Forum 2003

Overall Ecuador Blackjack Observations

Some casinos in Ecuador offer full Early Surrender in addition to dealer stands on soft seventeen (S17), double after splits (DAS), double on any two cards (DA2), European no-hole card (with dealer blackjacks taking doubles and splits), on 6-deck games with 66% penetration. The limits are low, however, with most maximums in the $30 to $50 range. Card counting blackjack players should be able to cover travel expenses but not expect a big win.

Major Casinos in Ecuador

Quito Colon Hilton MRP Casino (MRP has been running casinos for over 50 years). There is only one MRP casino in Quito, the capital city of Equador, and it has a higher tolerance of winning players than other casinos here. There are three MRP casinos at Guayaquil, the largest city of the country. The Guayaquil casinos will react faster to card counters and will inform all other MRP properties about you. The other 10 casinos in Quito are not worthwhile to play.

Risks: Normal travel precautions should be taken as with any low-income country.

Foreign Exchanges: No control.

Transportation: Cheap taxis.

Accommodations: Can be easily arranged by the airport Service Center.

Blackjack Traveling in Quito and Colon, Ecuador

Equador is the smallest country in South America with 15 million people,1.5 million of whom live in Quito. Quito is the second highest elevation capital city in the world at 8,500 feet above sea level. The Galapagos Islands are the main attraction for foreign visitors because Darwin invented his theory of evolution there.

The airport Service Center arranged the Hotel Quito for us (my girl friend and I), for which we paid $54 a night including breakfast and airport transfer. Taxi fare costs less than $3 within the city. We went to a restaurant recommended by Lonely Planet and ordered the $6 seafood plate, only to have it cost us $11.50 (it was mediocre).

There was a rotten casino called Reynabel nearby the hotel that was not among those on the casino list I printed from Casinocity.com. There were but two small blackjack tables here with $10 and $20 maximums, but at 8 p.m. they still were not open! We took a bus to visit Saqisili market where they sold clothes, carpets and agricultural products. We were shocked to see a woman peeing on the roadside. We had dinner at Hong Kong Chinese Restaurant, spending $10.

Crown Plaza has the second largest casino here, but with poor rules (Early Surrender against 10—ES10–only) and penetration (66%). We then went to a very small casino called Tambo Real. It offered the same poor rules but the dealer mistakenly gave us $10 chips for $5! We left with a small win.

We headed for Colon, and though the table limits were low at $0.50 to $10, $1 to $25, and $2 to $50, we won $2,200 in 4 hours. We doubled A8 on our last hand, taking away the dealer’s 9 that would have made a dealer 21. One good thing is that the dealers seemed to be competing for the world speed-dealing championship. As a result, most dealt eight shoes an hour, giving us 60% extra play.

Colon is a world heritage site with many old churches and buildings. We walked into a small market that sells clothes. A woman cut my friend’s purse for her accomplice, while my friend caught her hand in the purse and yelled! The assailant ran away while waving a fruit knife at us. We went to three police stations to get a certificate (in Spanish) for insurance purposes. Later we learned that this Ipiales Market is very well known for pick-pocketing.

On our return to the casino, Colon welcomed us back warmly. We won $1,870 in five hours, a net figure after accounting for $55 in tips. In addition to Early Surrender, this casino offers Early Surrender after Doubling (basic strategy calls for surrendering stiffs against dealer’s 8 and up, and doubling on 11 against dealer’s 10). The rule gives an extra +0.15 EV for the player.

Mark Dace wished to join us, so we made a quick visit to all the casinos on my list to decide whether Colon was the only playable one in town. It was. But Colon would not open a new table for us on our third casino assault, which took place on a busy Saturday night.

Instead, we were asked to play at a $0.25 table with a $50 maximum limit. So we played five boxes, winning $700 in two hours.

An elderly lady bet $1 on one of my boxes (I had a bet of $20 on the same box). She would not surrender “my” 14 against the dealer’s 10. The dealer said the elderly lady owned the box despite the fact that I had been playing the box for quite some time.

After much discussion, the elderly lady finally gave up and left. Almost immediately, a large man who appeared to be of Korean descent joined the game and started to play two boxes. He asked rudely for my fifth box after several rounds of play. I ignored him and kept betting $2 at that box. He reluctantly bet behind me.

When I attempted to hit my 12 against the dealer’s 7 up card, he opposed my decision, claiming that he was betting bigger with his $10 wager. The dealer backed him up and allowed him stand on “my” 12. He played $50 on the next hand on my box. I continued to bet $2. The dealer pushed my money away. I complained. The Korean man jumped up and scowled at me. I ignored him. While this situation was unfolding, I was giving serious consideration to getting a bodyguard. The casino manager came to comfort the other player as if I was their common enemy. The player collected his money and left.

I kept on playing. Another Korean guy then joined the game. He asked politely for my fifth box and I agreed. The first Korean man came back and watched as I played five boxes of $50 and won them all. He cheered for me. I pointed to the fifth box and said, “All I want is a please.” We shook hands and played together until 4 a.m., which was the casino closing time. I won $1,600. The total win from Quito (mainly Colon) had amounted to $6,200 so far.

We went to take the Cotopaxi Mountain train recommended by the guidebook. It allowed for passengers to sit on the train top, but we hadn’t worn clothes warm enough for such an adventure. Foreigners were charged five times more on fares than the locals. It took two and half hours one way and the train waited an hour for passengers going to the cloud forest only.

We went to the good rules casino, Reynabel, but it was still closed. So we could only go back to poor overworked Colon. The casino manager was surprised when he saw me shake hands with the Korean gentleman. While in the casino, we met a guy who would later go with us to the rain forest. You can arrange a rain forest trip from Ecuador for a price of $400 for 6 nights including airfare.

The casino manager encouraged small bettors to play at my table. An Israeli student, who was learning Spanish while there, was playing the minimum of $0.50. He liked to split 10s, which cost me dearly. I hinted to him that he shouldn’t be doing that but he claimed it was an advantage move for him. I pointed out that his $1 win cost us a few hundred. He left soon after. Almost immediately, a new player joined. I had been betting behind a local guy who played basic strategy. The new player invited me to do the same. However, after observing him standing on his 15 against dealer’s 10, I withdrew my initial vote of confidence in him. He lost hundreds while I won $2,220.

There was a craft market near Colon and a Sunday market with a park facing it. The markets here sold better goods than we had seen in other markets in the country. I also went to see the Natural Museum; however, in my humble opinion, it was not worthwhile.

I played higher at Colon on my next casino visit, betting $20 off the top of a freshly shuffled shoe. The night started with a $700 loss but I ended up winning $710. The casino manager seemed very disappointed. Luckily, from the casino’s bottom line standpoint, the Korean gentleman lost $5,000.

Blackjack in Guayaqil, Ecuador

Our next city stop was to be Guayaquil, a southern city with a population of about two million people—the largest in the country. I met a businessman from my home country who was going there and I decided to join him in order to give Colon a break. Between his party and mine, there were seven of us, including my friend’s local contact, so we rented a van. My fellow countryman arranged a surprise brunch at a trout farm. We fished and caught nine rainbow trout for the chef to cook. These trout sold for $18 a kilo in my country but cost only $3 here.

After our meal, we dove down from the high plain. This small country has twice the average number of bird species (1,600) of all of North America. We stayed at a villa adjacent to a golf course. The villa’s owner was a friend of our local friend. The 60 acres of land was worth, I was told, half a million dollars and had 350 kinds of birds within its boundaries. We dined with humming birds flying around.

Guayaquil was named after Guaya, the Mayan king, and his queen, Quil. It was lively, hot and wet. We got a $54 room through my friend’s connection but paid $5.60 a minute for international calls.

There were four casinos in Guayaquil. Three (Unipark, Colon, and Oro Verde) were MRPs. The independent Ramada had the best game: 6D, S17, ES (including after doubling), 2 to 1 on suited blackjacks, unlimited full double after double, 3 to 1 for 777, and 7 to 1 on 7-card 21s. All of that and the shuffle was trackable! Basic strategy players, of which we saw none in this city, had an edge of over 1% off the top on this game. The table maximum was $30 per box and up to 7 boxes could be played by one player. I played seven boxes at maximum bets trying for $130 an hour expected value but ended up down $2,066 for the first night.

My friend bought 24 crabs and brought them to a Chinese restaurant for cooking. The owner said he played often at casinos and believed them to be honest. He also said the city was safe.

There was a park near our hotel known as Iguana Park, with about 50 iguanas climbing around. Locals believe that iguanas change to humans at night and, as a result, leave them alone. Conversely, some Chinese people have been known to pay $1,400 a head to eat them.

Mark Dace, who has traveled to many destinations with me, finally joined me from Las Vegas. He brought more specific and intricate strategies on the Ramada game such as doubling 8 against dealer’s 4 and 5, doubling 9 against 7, and doubling A2 through 4 against 3 when the true count was equal to or higher than plus 1.

We played at Ramada together. The casino was a tad scary. For example, there was a sign at the front door requiring that everyone leave their guns before entering. There was a certain comfort in having another trusted companion with us. Outside of the Ramada game, which had only two tables, we then split for higher action. I won $1,000 early in the day at Oro Verde (the Ramada was only open in the evening). On day #2 at the Ramada, we both lost. My end of the loss was $1,300.

We agreed the casino did not cheat, and that the initial losses were simply a byproduct of standard deviation. Day #3 produced a total group win of $4,000 while we both played at the same table.

The casino paid us partly in $5 bills. We took that as a bad sign that perhaps they didn’t have much money on hand and that the ceiling on our upside was possibly lower than our potential downside. Even so, although we had planned to leave Guayaquil to fly to Galapagos, we decided to play more at the Ramada for as long as they could stand it.

On day #4, we won $4,000 again while playing at the same table together and through some nicely tracked shuffles. At this point, we were not sure whether to press our luck at the Ramada or to play at other casinos. Mark wanted to keep on playing, predicting that the casino would change rules. We continued to play but cashed in our excess chips more frequently.

On day #5, we lost $1,400 very quickly to a tough (non-busting) dealer. I called it quits for the day. Mark stubbornly kept on playing and lost $1,900. I had won $3,000 earlier in the day from the three MRPs.

On day #6, we went back for revenge. Mark lost doubling A2 three times. I doubled my A2 four times to form a 6-card hard 17. The next card was a 4! I would have had a 7-card 21 and won $7,000 if I had doubled again. I felt tired and left earlier with a $700 win. Mark won $850.

My girlfriend and I went to the new history park while Mark was busy at Internet gaming. There was a small zoo with piglets and three-toed sloths.

On day #7 dawned the first rule change. The Ramada canceled the 7-card 21 bonus sensing the $7,000 risk. The tough dealer was glued to our table for seven hours, resting only for toilet breaks. We lost $1,400 to him despite the fact that he was the most trackable shuffler.

Day #8 found us to be the only blackjack players on a Friday night despite the great rules. I won $1,750, while Mark lost $850 playing at the same table.

Mark had only two nights left. We went back to the Ramada Saturday night and won $4,000 in 6 hours. We decided to leave early (the casino closed at 4 a.m.), as there were many strangers milling around the casino and we had already received many small bills while cashing in that evening. When we (that is, Mark and I, as my girlfriend didn’t come out of a fear of being barred) left at 3 a.m., there was no taxi. This was very unusual. We left with close to $10,000. The casino security found a taxi for us that had no sign on it to designate it as such. We held the door handles on both sides and were ready to jump out at the first sign of a wrong turn.

Back to Colon for More Blackjack

On the last night I went to the Colon casino. Casino security tried to talk to me, but they were stopped by the casino manager before they could convey their thoughts. I thought perhaps I was not wearing formal enough attire. I lost $2,000, and then, while exiting, was told not to come back. Afterward, I wondered if I would have been paid had I won or, if I had started winning, at what point they would have stopped me. Once again, there was the risk of a big downside with a small or no upside.

With no more MRP casinos for us to profit from, we headed once again for Ramada. Here we found what we knew was inevitable. They had drastically changed the rules, canceling all favorable rules, and they limited our bets to a $20 minimum and a $40 maximum.

As Mark had shown an interest in the poker table at some point during the trip, the casino owner invited Mark to play Texas Hold’em with him that evening or the next day. Mark was leaving the next day but he did not want the owner to know so he stated that he would play him the following evening. However, Mark left without having joined the poker game as he didn’t like the “home field advantage” the casino owner had with his table, his cards and his own dealer. My girl friend and I left for the beach town of Salinas. There were two casinos there and an interesting 8,000-year-old “lovers’ tomb” at the “Las Vegas” area.

The Barecelo Colon Mirama, an MRP casino, was not open on Monday, so we played at the Calypsso Casino, which had the same good Ramada rules. We won a total of $30 with the table maximum of $10 per box. The casino would not raise the limits.

On the next session, we won $500 in three hours. The casino changed dealers frequently (like a bad bullpen that keeps trotting out another pitcher). We lost back our profits to the last of many dealers. The casino owner sat at our table’s third base position and started whistling along with the music that was playing as our profits for the day dwindled down to nothing. He stopped whistling as soon as we began to win again and decided to close the table early. My girlfriend was not keen on playing at such a small joint, fearing they might go over the edge and do something drastic. I didn’t think a $10 maximum casino would do something funny.

At the Colon Miramar, we were stopped at the entrance and forced to wait. We were not let in. With all of our options taken away in the southern part of the country, I went back to Quito, and the Quito Colon specifically, to change a $100 chip I had found. My girl friend would not go to the casino. Surprisingly, I was welcomed warmly. We won $50 and $1,200 in two nights. We stopped early the second night hoping to lengthen our playing life, which was a mistake as the news from the casinos in Guayaquil finally arrived in the form of a letter.

We ended up winning $18,500 from the country of Ecuador playing blackjack. That number is equal to approximately ten years income of an average Ecuadorian.

Two months later, Mark walked into the Bellagio poker room and was surprised to find the owner of the Ecuador Ramada casino there playing 20/40 hold’em. Mark joined the game and early on the two of them were in two pots heads up. Mark won both pots. The Ramada owner left $2 on the table to save his seat but never returned! Victory is sweet whether it be on foreign or domestic soil! ♠

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The Value of Dealer Errors

Exploiting Dealer Error

by ETFan
[From Blackjack Forum Vol. XXVI #2, Summer 2007]
© 2007 ETFan

Counting cards at blackjack is a fun, simple way to get an advantage over the house. But counting cards for a living is a tough row to hoe and for one simple reason—the casinos are fully aware of this technique and allow it to continue for their own selfish reasons.

They enjoy the word-of-mouth advertising that goes along with the “counter culture” but they don’t want serious winners taking up space at their tables. With the heat that inevitably results, if all you do is count, you’ll just b-a-a-a-r-e-l-y eke out a profit after expenses. You need more. You deserve more. You can get more by exploiting dealer error (DE).

However, some people in the “counter culture” object to accepting any of the fruits of dealer error. They take the position that this is akin to accepting change for a twenty at the supermarket when you handed the cashier a ten.

I feel this is a misguided analogy for several reasons, though I can respect that point of view. But these people must recognize they are relegating their play to amateur standing. Every advantage play in blackjack beyond simple card counting, from holecarding to steering to shuffle tracking, involves exploiting dealer or house error in one form or another.

Professional advantage players have few qualms about exploiting dealer error; it’s the part-timers that seem to object. Professionals seem to agree with Stanford Wong who wrote in Basic Blackjack: “When a dealer makes an error in the casino’s favor, speak up and get it corrected… When the dealer makes an error in your favor, overlook the error and forgive the dealer.”

In fact, most pros have a trick or two up their sleeves to unsteady the hand of the dealers they face on a daily basis. This can be quite lucrative for an alert player, and will be the subject of this article.

To Find Dealer Error, Pick Your Casino

The casino gets to choose their opponents. If they don’t think they can beat you, they’ll show you the door. When possible, you should exercise the same discretion. Here are some desireable traits in a casino:

  • Any casino less than a year old still has a few dealers in diapers.
  • Any casino that has recently undergone expansion in size, hours of operation, or number of table games will have more than its share of error-prone newbies.
  • Any casino that supports many different table games, and rotates dealers amongst the games—well, you have to feel sorry for those crazy, mixed-up nerf herders.
  • Any casino on the weekend or a holiday will have some part-time dealers working the extra tables.
  • In particular, a casino that stays open all night, just on the weekends, will have some tired unhappy dealers working those shifts. (How well do you function at 3:00 in the morning?)
Desireable Traits in a Dealer if You Want to Exploit Dealer Error

Once you’ve chosen your casino, and enter the belly of the beast, you still have several choices to make. You get to pick out your table, your seat, and your dealer. Perhaps 90% of dealer error earnings comes from choosing the right dealer. Try to choose a dealer with one or more of the following characteristics:

  • Dealers who seem unhappy in their work.
  • Unkempt or harried looking dealers.
  • Dealers who seem to be “steaming” after a confrontation with a supervisor.
  • Very young or very elderly dealers.
  • Dealers with hands that literally shake.
  • Very fast dealers.
  • Dealers who seem to be on autopilot. No “pace in the face.”
  • Dealers who seem pleased with big player wins (subconscious bias).
  • Dealers who are “yucking it up,” and having a lot of fun with the players.
  • Very attractive female dealers. (They may be extremely competent, but there’s also a chance they landed their positions for reasons other than skill on the job.)
  • Dealers who like you, personally.
  • Just plain crazy dealers.
  • Dealers with less than six months of blackjack dealing experience.
  • And (most important) dealers you’ve observed making errors in the past.

A word about fast dealers: Inexperienced counters may find rapid-fire dealing unsettling, but as you gain experience, you will find this a lucrative source of revenue. These people deal fast to escape from boredom, and often they are bored because the possibility that they could be making blunders right and left has never occurred to them. Here is my favorite story about a fast dealer:

Somehow, I found myself in this real dump of a casino. They have opaque covers over the shoes and the discard trays just to thwart card counters. They truly deserved this high and mighty dealer who pumped out about 700 hands a minute and honest-to-god believed she never made a mistake in her life.

The guy sitting next to me hits hard 13 and gets a 9. He waits for dealer to sweep up the cards, but instead he hears, “Sir, you have to make a hand signal.” The guy just replies “Look at the cards!” Dealer says “Yes, I know sir, but you have to give a signal.” … “What signal? Just add up the cards!” … “Sir, if you don’t give me a hand signal, I’ll have to call over the pit boss.” … At this point, I’m getting ticked off, because this is holding up the game. In unison, he and I together practically screamed “LOOK AT THE CARDS!!”

You guessed it—she didn’t look. She was sure it was 21. Instead, she called over her boss. I swear on a stack of bibles, neither pit boss nor dealer ever once looked down to add up the man’s hand. Boss looks this guy straight in the eye and intones: “Sir, the dealer can not move on until you give a clear hand signal.” He shook his head while making frustrated waves in the air, which they took to mean stand.

The dealer eventually broke and payed off the 22. Man said: “I don’t want this. I don’t deserve it.” They practically crammed that $20 down the poor man’s throat.

But whatever dealer you choose, if you sit there for thirty minutes and don’t observe a single error in any player’s favor, you’re at the wrong table. Professorial types may be surprised to learn this factor is even more important than penetration.

If you’re in an unfamiliar casino, you may be wondering just how to tell whether a dealer has been working there for three months or three years. There’s a less obvious way to ask besides just coming out with “How long have you worked here?” (although there’s no law against asking it like that). However, it involves telling a little white lie. I’ll leave it to you to figure out, and to decide whether white lies fall within your moral calculus.

While you’re picking out a dealer, you also get to:

Choose Your Table
  • Choose a table in the region of noisy slot machines and distracting sirens, or where the dealer must stare right across at blinking neon lights. Anything to distract her! You may be distracted as well, but remember—her job is much more difficult than yours.
  • Choose a table where the players themselves are distracting.
    1. Attractive, scantily clad female players, with a male dealer.
    2. Drunk players who are giving the dealer a hard time.
    3. Players just generally raising a ruckus. Balloons, crazy hats, noise makers, the more the merrier.
    4. One player who chatters constantly about everything under the sun except blackjack. You know the type—borderline schizophrenic. It’s best if this sad case talks in a loud voice and insists on engaging the dealer in dialogue. No normal dealer can maintain his equilibrium in this situation. If the guy starts talking to you, offer him five dollars to talk to the dealer. Explain that the dealer is having personal problems and “really needs to talk.” In fact, it might pay you to find such a person and pay him minimum wage to travel from casino to casino with you. (Untested by the author.
Choose Your Seat

The ideal seat is to the right of an attractive player, and to the left of an obnoxious player, or that flashing neon sign I mentioned before. You want the dealer to rush past you to attend to the hottie sitting next to you.

All else being equal, it’s generally best to sit at first base or third. It’s an uncomfortable viewing angle for the dealer, and he may be distracted by action at an adjoining table. Also, several DE ploys depend on sitting at first or third.

At The Table

Once seated, the general idea is to tally all your totals, plus every dealer total, and watch every payoff like a hawk to make sure no errors work against you. If you are very quick at this, you may save the dealer the embarrassment of calling over her boss to fix the goof. (A grateful dealer may be subconsciously motivated to make future errors in your favor. She may even relax a bit, if she has the impression you’re watching out for her.)

But just staying on your toes is only the tip of the iceberg. In Cheating at Blackjack, Dustin D. Marks (you gotta love that handle) describes a few “OEMs,” which stands for “Oh, excuse me.” He claims there are hundreds of them.

Now, being a crook, Marks has a guilty conscience and instictively gravitates to the illegal types of OEMs. He describes them as “a con game” where you “play the part of a beginner.” But for most OEM, there is a perfectly legal, moral variation (advantage ploy?), assuming you agree with the court rulings that say it’s legal to take advantage of dealer error.

I don’t have a guilty conscience. I never say “Oh, excuse me.” I say “Oh, I noticed the dealer made a mistake, but I didn’t want to embarrass him.” For example, Marks describes a con where he places a large bet half-in/half-out of the first base betting circle. Then, if the dealer mistakes this for a bet and the first card isn’t to his liking, he claims he “asked for change.”

There’s no need for that. What you do (while sitting at first base) is wait until the dealer seems distracted, then place the large bet clearly outside the circle, but also outside her viewing angle. Then when you get a bad card, you’re clearly entitled to bow out of the hand completely (though it would be a courtesy to place a minimum bet, so the next player isn’t stuck with your bad card). And if you get an ace or ten, there’s a chance your dealer will call over her boss. But whether she does or she doesn’t, there’s an excellent chance you’ll be able to bet whatever you like—even more than the change amount—on that hand.

There’s no need to lie; no need for a guilty conscience. Merely placing the bet outside the circle constitutes a request for change in every casino I’ve played. It certainly doesn’t constitute a bet. If asked, you honestly, legitimately reply that you never intended to bet that amount.

I’m not sure there are “hundreds” of ways to encourage dealer error, but I have have dozens on file in my computer. I will only list those executed successfully by myself or other advantage players I know.

Dealer Error and Getting the Dealer on YOUR Side
  • Give the dealer an extravagent compliment after you play for a few minutes. Make her blush!
  • When it fits into the conversation, stress that everyone makes mistakes, and how we all hate people who claim to be perfect. (Give the dealer a subconscious excuse to screw up—but don’t buy your own spiel.) This comment isn’t about this dealer in particular, of course.
  • Ask the dealer how he can work when it’s so hot/cold/dry/humid/nice outside—whatever! Anything to give the dealer an excuse for lapses.
  • Assure the pit boss that this dealer is quite efficient. (Reduce perceived or real pressure on the poor girl to perfect her skills.)
  • React with anger toward the pit boss if you witness a dealer reprimand. “Who does he think he is, yelling at you like that? How do you get to be a pit boss, anyway??”
  • If there is no job-related acrimony, it might pay to create a little. Mention you heard about the personnel cutbacks. “How can they cut five dealers, like so-and-so said, and still keep all their tables open??”
  • Ask about work rules for dealers. “You mean you’re not allowed to have a drink at the table?” (Subtle message: dealers are good; the house deserves little consideration.)
  • On the other hand, if the dealer seems like a total house lackey, mention what a great place this is, what a nice guy the pit boss is, etc. Obscure the line between the cowboys and the Indians.
  • It helps if others at the table mention that you deserve a break, with all the bad luck you’ve been having. To say it yourself out loud draws too much attention.
  • It’s ok to say “now be good to me!” once per dealer.
  • There are recent experiments from Princeton, Edinburgh and elsewhere that suggest there may be an unexplained form of communication between humans. Here is a fairly thorough popular exposition: http://www.dichotomistic.com/mind_readings_psi%20ganzfeld.html

It may simply be poor test design, but in any event it can’t hurt to project the thought, the image if you will, that you deserve the benefit of dealer error.

Blend In

Although you’re a nice guy(irl), you’re not so obviously great that the dealer wants to spend all his(er) time on you. You don’t need the attention.

  • Don’t be loud or abrasive. Elicit sympathy when you lose, but don’t swear. Give off good, friendly vibes when you win.
  • Don’t let the dealer add for you. Release the dealer from this “obligation” by intoning “I know” if she announces your total.
  • Avoid heat like the plague. Even before getting “the word” from the boss, your dealer will sense heat and tighten up.
  • You don’t need to telegraph the fact you’re a big winner with huge mounds of chips. Color up often. Keep blacks and above in your pocket. Everyone knows they can be snatched right off the table.
  • Sit at a high rolling table with slightly higher limits than you’re accustomed to.
    1. You can afford to bet a little more when the dealer is a dufus.
    2. Your bets will seem small to the dealer, not worth special attention.
  • If a player points out an error by the dealer to your spot, it’s probably time to move on to another table.
  • On the other hand, if a dealer catches her own error to any spot, stick around! You know she’s prone, but she’ll be giving herself big strokes for catching the goof.
Increase Your Chances of Valuable Dealer Error
  • Play toward the beginnings and ends of shifts (but not through a shift change), when dealers are likely to be fresh, or tired.
  • In head-to-head play, try to quicken the pace to increase DE (but maintain your own accuracy).
  • Sit at a table where the cards are “sticking”. This can disrupt a dealer’s natural rhythm and enhance DE.
  • Playing on humid days enhances the sticking possibility. (It’s especially nice if the air conditioning is on the fritz.)
  • Every dealer has a certain amount of time/energy she habitually devotes to mental arithmetic. Get the dealer busy calculating anything other than your total. Eg. ask how much profit the average blackjack table pulls in for the house per month. Or how much she made in tips last week.
  • At the end of a hand with many hits, as dealer is making payoffs and before hands have been collected, point at another player and say “Wait, she has X, doesn’t she?” (where X would win), forcing the dealer to add up that total a second time. Time/energy again. In my experience, the time/energy factor outweighs the extra attention you receive—as long as the dealer continues to like you. Don’t do this when the total is really wrong. That can slow down the dealer and make her more cautious.
  • Cap your bets with two reds or a red and a green, so you need to color-up often. The red on top makes your spot look less important, at first glance. And more color-ups means more chances for DE on color-ups. The impact on time/energy is inexorable. Most dealers are under pressure to deal a certain number of hands per hour.
  • Every time the dealer’s total comes within one point—plus or minus—of your 4 or more card hand, quietly express satisfaction (smile and exhale). The idea is to get the dealer to have faith in your reaction, on the minus hands, so she pays off pushes, or pushes one-point losers, on the plus hands.
  • At a loose, happy table, try adding the dealer’s total for her. Announce her first hit correctly, but one point low thereafter. This technique can draw the wrong kind of attention, so discontinue immediately when it fails (and it usually will fail).
  • On a round where there’s a fair chance for DE in your favor, look like a winner—subtly smug, and pleased with yourself. Whatever you do, don’t look chagrined when you lose by one point.
  • One $1 tip, along with the question “is there any way I can give this to you, personally?” will have more positive effect than two $2 tips. It’s usually not advisable to place bets for the dealer. It draws extra attention to your hand.
  • After one or two hits, ask for a card that would make 22. If you actually get that card, the dealer may think you have 21.
  • With three or more cards that add up to 12 vs. a 2 or 3 upcard, jokingly ask for a ten without giving a hand signal. If the dealer gives you a ten, truthfully explain it was a joke. After all, the dealer is supposed to wait for a hand signal. For any card other than a ten, ignore the dealer’s error, unless you happen to be sitting at third base, and the card would make the dealer bust.
  • When dealer is making payoffs, and you think she might push your one point loser, stare intently at the hand to your left. Deepen the impression your own hand holds little interest.
  • If you think dealer may push your one point loser, act like the winner you normally are. For example, stretch out your hand as if you’re getting ready to pull back those chips!
  • When you do get payed on a push, or push a loser, always withdraw your money immediately after the dealer passes you—especially if some do-gooder is pointing out dealer error that hurts the house. Save the dealer some embarrassment; remove the evidence.
  • Many people realize that odd sized bets can increase the chance of certain payoff errors, but it’s also true this can decrease your odds of getting paid on pushes. Adjust your approach to the dealer before you.
  • Strategy indices should be adjusted with an error-prone dealer. Doubling and splitting numbers can be lowered two points or even more versus a 2 through 5 (more likely to force multi-card arithmetic) and especially versus an ace. Double that hard eleven!
  • When the dealer makes an error in favor of the house, do NOT touch your chips. Speak up immediately. If you wait two seconds too long, you may wind up waiting a half hour for them to rewind the tape.
  • Any subtle odor the dealer doesn’t care for may cause her to move her nose (which happens to be a fixed distance from her eyes) quickly past your position, increasing the error rate. There are several possibilities … a touch of garlic … a hint of musk. I don’t suggest you take up smoking for DE sake. This is a game—not life and death.
  • If you get the cut card deep in a juicy shoe, cover it up with your hand or some chips. (Hey, you have to put your chips in neat stacks, don’t you?) Dealers seem to use the cut card as a visual cue to remember to shuffle, but that’s not your fault! I’ve seen dealers go all the way to the end of the shoe.
  • DE deja vu: If the dealer makes a mistake on a particular color-up, wait until you have that exact combination of chips, and color it up again! If the dealer pays too much on a natural with a $40 bet, bet $40 all the time, or if you have a strong count, try $140! If the dealer paid off once on your 3-4-5-T, you should be hitting your three and four card twelves vs. 4, 5 or maybe even a 6. You get the idea.
  • Some people consider this to be cheating. I don’t do it, but it’s between you and your conscience: In a pitch game, don’t throw in your four or more cards totaling 22. Especially if the dealer busts, there’s a fair chance he’ll just scoop up your hand netting you a 200% profit.
  • This one is even closer to the edge. I call it “Surrender for less.” If you decide to use it, use it only on your last day in a given casino for several months. With an even sized bet out, if you would normally surrender, remove half the bet while the dealer is occupied with players to your right. When it’s your turn say “surrender” and if the dealer only takes half the remaining chips, according to one guy I know, proper etiquette is never to point out an error unless it hurts you personally. (Any lawyers in the house?)
Types of Dealer Error: Misdeals

Any time the dealer deals an extra hand, or misses a hand, or any of a number of other things, the pit boss will be called over, and generally you will have the option to play your hand, or call it dead. Over half the time, your hand will be a net loser, so you should drop out.

This is like surrender without having to surrender anything. Many people are surprised to learn any hard 17 is a loser, even against a 5 or 6 (so toss it in!). Any 18 should be abandoned vs. a 9, T or A, and soft hands below 18 should generally be dropped unless basic says to double down. And other than T-T and 5-5, pairs that aren’t supposed to be split should be abandoned. Also abandon 8-8 vs. 8, 9 T and A. The precise strategy for handling the dead hand decision is given in Basic Blackjack.

Exposed Cards

Any cards exposed during the shuffle, the cut, or the play of the hands other than player hands and the upcard is a dealer error. There are strategies for playing exposed cards in several places, such as Basic Blackjack by Wong, Beat the Dealer by Thorp, and Beyond Counting by Grosjean. It’s possible to get an edge over 10% with optimal hole card play.

One card that’s often neglected is the bottom card after the shuffle and just before the cut. For example, if you know the bottom card is a ten, in a 1d game, and you can cut exactly in the middle, you know the 26th card dealt will be a ten — and that can be very precious knowledge. Even if you can only cut to within one or two cards of center, you could profit handsomely.

Occasionally, the dealer will expose the hole card in plain view for all to see. In this case, don’t be shy about hitting your hard 19 vs. the dealer’s 20! If the dealer’s two-card total is eleven or less, you should follow basic strategy for the corresponding upcard. Eg. if the dealer has 2-3, then you should play as if he has a 5 up. And if the dealer is stiff (total hard 12 – 16) you have only yourself to blame if you bust.

Much has been written about hole card play. James Grosjean has determined that perfect hole card play can net you +13% against the house, but that assumes you have perfect knowledge of the hole card 100% of the time, and you never make cover plays. If you forego the obvious giveaways, like hitting hard 17 or higher, you should net around 10% with perfect play.

If you know the top card of the deck or shoe you also have extremely valuable information. For example, if you’re sitting at third base, and you know the next card is a ten, there are many counter-intuitive situations where you should stand, rather than hit.

Broken Equipment

Any faulty equipment can put the dealer off kilter and increase errors. My favorite is a broken card reader—often advertized by tape over the hole. You may have thought the information in Read The Dealer by Forte was obsolete, but the first thing I look for as I case a casino is that tape.

You have a dealer with zero experience in hiding her reactions, manually peeking at hole cards. They won’t know the procedures, so you can be quite brazen. If you have a questionable play after a peek, look them straight in the eye and say “what do YOU think?” They won’t tell you, but if they like you and their hand is poor, they will look pleased. More likely they will hate you, since you’re a counter, so if they think you’re in a spot, they won’t be able to supress a slight grin.

Competent Dealer Incompetence

There are many players with a good knowledge of basic strategy who aren’t professional card counters. The dealer begins fitting you into one of her pigeon holes the minute you sit down to play. But you are going to be a square peg. Once the dealer has you down as a nice guy … knows his way around the table … unlikely to cause any problems … she will relax.

Here are some plays you should try only after the dealer has you categorized. They involve a higher level of deception than previous ploys, and may have more serious legal and moral implications. We list them for purely educational purposes without recommending them. They can work only once per dealer.

  • The ambiguous hit: While playing two hands, or with split hands, when you are done hitting the first one—or even if it’s stiff with a high upcard—don’t wave it off. Instead, wait half a second after the dealer gets distracted then make your next hit signal exactly in the middle between the two spots. If it looks good for hand #1, claim it was intended for hand #1. If it’s good for hand #2 … get the picture?
  • The hit/stand: To perfect this move you need to imagine what it looks like to the eye in the sky. It should clearly look like a hit to the camera, but like a probable stand to the dealer. You’re on third base. The dealer knows you. She knows you’re going to stand on that hand, and barely looks at you. She’s still talking to somebody on first base about that thing that happened day before yesterday. She hits her hand and it’s the seven that would have turned your 14 into 21. “Hey wait! I signaled for a hit!!”
  • The double/hit: This is a dealer on speed. He hits your hand the instant you give a signal. You have a few chips in the palm of your hand equal to the bet in the circle. You signal for a hit and simultaneously let go of the palmed chips, which fall in the vicinity of the circle. The instant you see the hit, if it’s no good you say “Oops!” If it’s a nice one, shout “Double!”
  • The quadruple down: All chips in the betting circle are the same color. You plan to double down. While the dealer is preoccupied with players on your right, add your doubling amount to the top of your bet. When it’s your turn, incompetent little you asks “how much more do I need to bet to double down?”. If the dealer says anything other than “zero,” you follow his instructions. He is, after all, the boss. [There are specific laws against “capping your bet” in many jurisdictions, so this play is included only for completeness. Not recommended.]
Summary

In general, every picayune procedure, every little nit you observe in the most paranoid of casinos, has a reason borne out of experience with the small con artist. If you think about those reasons, you will know what to do when you encounter a dealer who takes short cuts.

There’s not much in the literature on DE because mathematically it’s, well frankly it’s uninteresting. It’s also uninteresting if someone just hands you $25 an hour because you look pretty, but that’s no reason to turn it down. Nor is it a reason to stop shaving.

Over time, maximizing dealer error can have quite a salutary effect on your bankroll. In general, the win rate is increased with little negative consequence in the variance column. In fact, if you know for sure the dealer is a klutz, you may be justified in increasing your bets by 20 – 50% across the board.

Christmas comes early when the dealer is on your side. Always remember: “If the boss didn’t see it—it didn’t happen.” ♠

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Using Tells to Exploit Roulette Dealers

A New Roulette Strategy from an Old Play

by Arnold Snyder
(From Blackjack Forum Vol. XXIX #1, February 2013)
© 2013 Arnold Snyder

Roulette Culture

The most surprising thing for a blackjack player about the transition to roulette is the culture shock. Blackjack has had a few staid decades now since the transition to corporate casinos and shoe games and auto-peek devices. (It’s getting less staid again with all the new hand-held games that have been launched since the invention of bad payouts on naturals).

But roulette is like going back to the days when dealers peeked and Mickey MacDougall had to be at the table to protect Thorp from card mechanics. The thing to remember is that those were also the golden days before Beat the Dealer had been published, when the handful of people who had figured out how to beat the game had the opportunities all to themselves.

One way that roulette differs from modern blackjack is that at most U.S. casinos there is either no fixed dealing procedure for the game, or whatever procedure is in place is never enforced, except when it comes to payouts. Casinos are universally strict about procedures for roulette payouts. But everything else is up for grabs.

In recent weeks of looking at roulette in Las Vegas, I’ve seen dealers who were clearly trying to aim for players give the ball less than three spins. Most dealers have been giving the no-more-bets wave 3 to 4 spins from the time the ball falls off the wheel track, but it hasn’t been unusual to see dealers waving off bets ten or twelve spins out, even when big action players are still trying to get their bets onto the layout.

These dealers seem to have no awareness at all that many players prefer to bet after the spin and that this is a long-standing tradition in the game. The reason it’s a long-standing tradition is that players believe dealers can steer the ball and worry that dealers will try to steer against them. Dealers who wave off right after the spin seem to have no clue that action roulette players will keep chunking out chips on the layout as long as they are allowed to, and that dealers who wave off such players ten or twelve spins out are costing the house money. Inexplicably, the house allows this.

Between spins, some dealers remove the ball from the wheel and set it on the table, while others leave the ball in the wheel and only pick it up again when it’s actually time to launch the next spin.

Some dealers spin the wheel by giving the rotor edge a light nudge with their fingertips; other dealers grab a fret (the divider between pockets) and shove it to boost wheel speed.

Dealers are allowed to spin the wheel at any speed they want, even when the wheel speed is causing the ball to fly out of the wheel and off the table repeatedly during their shifts. No one in the pit seems to care about delaying the game to hunt down the ball and respin. When players at the table (typically Europeans) complain about the wheel speed, they are ignored.

To summarize, in the U.S. every roulette dealer seems to have his or her own idea of how the game ought to be run, and, with the exception of payout procedures, every one of them is allowed to deal the game however he or she wants.

To get an idea of how bizarre the lack of procedural uniformity is for U.S. roulette, imagine a world in which blackjack games were dealt with a similar lack of standards. Some dealers would be dealing one deck of a six-deck shoe, others would be dealing three decks, and others would be dealing every last card to the bottom. Some dealers would deal the game face up, while others, at their own discretion, would allow players to pick up the cards with one or both hands.

Imagine playing blackjack at a table where the cards dealt regularly flew past the table edge and landed on the players’ laps or the floor, or at a casino where every dealer could deal from either the top of the deck or the bottom of the deck on any hand, and use the auto-peek device or peek manually according to her mood. Think of what it would be like if every dealer was permitted to design his own shuffling procedure, or just move the cards from the discard tray into the dealing shoe without a shuffle whenever he felt like it.

That would be the rough equivalent of roulette as it currently exists in the U.S., especially Las Vegas. At no other casino game that I’m aware of does the dealer wield such absolute control over dealing procedures. Blackjack players familiar with standardized dealing procedures and dealers whose attitudes toward the players don’t affect the outcome of the game will be amazed by the loose roulette dealing culture.

I haven’t scouted roulette in Europe or elsewhere in the world, except for parts of Canada, so it may be different elsewhere. This article will focus on roulette as dealt in the U.S.

Roulette Culture from the Players’ Perspective

I’ll discuss the debate over roulette dealer signature and section shooting (or ball steering) directly below, but for the purposes of discussing roulette culture from the players’ perspective, I want you to just assume, for the moment, that some skilled roulette dealers can steer the ball accurately enough, frequently enough, to alter the house edge on the game, either in favor of the house or player.

All hardcore roulette players believe that dealers can “section shoot”—meaning steer the ball to the area around a desired number. Squares who get to Vegas only once or twice in a lifetime bet birthdays, anniversaries and other lucky numbers—typically one chip per number. There’s often no way for the dealer to aim for a table of these types—if there are two or three of them at table, they may cover every number on the layout with a single chip. It never occurs to such players to team up on a number and give the dealer something to aim at. These players bet before the spin and sit there placidly, waiting for luck to strike them or not—the ideal casino customers. They play small and, when their buy-ins are gone, they leave the table.

Hard core roulette players, by contrast, not only stack up their chips on a sector for the express purpose of giving the dealer something to aim at, but expect the dealer to deliver. I get the feeling from European roulette players that dealers in Europe are more widely competent at steering than dealers in the U.S.. European players get really pissed off when a dealer seems unable to hit a big sector.

Sometimes you’ll see a conflict at the table—one action player betting a sector around zero, for example, while another action player bets a sector around the 17. But usually one of these players will concede the battle fairly quickly, so everyone can team up and avoid diluting their results. If they don’t team up on one sector, they all tend to start betting both sectors. They all want to be in on the win if the dealer should start to aim.

I don’t mean that action players at roulette actually expect to win—they don’t, because they virtually never do. One reason they never do is because they bet too big of a sector (or too many sectors) for any dealer, no matter how skilled, to hit frequently enough to be able to overcome the house edge on all those bets.

Another reason such players lose is because it never seems to occur to them that what the dealer giveth, either through luck or skill, the dealer will soon taketh away. After these players get a few hits, they stack the chips higher or spread out on more numbers, and they quickly give their winnings back, plus some. Action roulette players seem comfortable with this arrangement. All they seem to expect is that the dealer will give them a decent amount of play and excitement for their money—significantly more play and excitement than they are likely to get without help at a game with a house edge of 5.26%.

At casinos or on shifts or in pits where virtually all of the dealers do seem to follow a strict house dealing procedure, or where none of them can steer, a crowd of hardcore action roulette regulars never seems to form. That’s because hardcore action roulette players tend to test dealers before they’ll commit any significant amount of money at their tables. Action players who buy in, stack up their chips in a sector, and get wiped out in two or three spins leave the table or the casino in disgust for a dealer who knows what he’s doing.

The Debate Over Roulette Dealer Signature and Steering

As I mentioned above, hardcore roulette players tend to believe that dealers can steer the ball to the area around a desired number. This belief is shared by many dealers and casino personnel.

Casino management consultants and gambling experts, on the other hand, have almost universally denied the possibility. Let me first lay out the recent history of the debate, and then I’ll provide my response to each aspect of the argument.

As I pointed out in “The Roulette Debate Heats Up” (Blackjack Forum Vol. XII #1, March 1992—link at the upper left) John Scarne, in his 1978 revision of Scarne’s Guide to Casino Gambling, states in response to a reader’s question about roulette dealer steering:

The modern wheel, with its obstacles on the bottom track of the bowl, together with the fact that the croupier must spin the wheel and ball in opposite directions and must spin the ball from the last number into which it dropped, makes [steering or section shooting] an impossible feat even for the greatest of all Roulette croupiers. I once heard a lady friend of mine ask a croupier in a Las Vegas casino if he could drop the ball into any slot he wished. “Lady,” he said, “if I could do that I wouldn’t be working here. I’d have been worth millions years ago.”

In some makeshift casinos throughout the country you may, however, find croupiers who can drop the little white ball into any predetermined group of 12 adjacent numbers on the wheel. Doc Winters, an old-time crooked Roulette dealer, could even drop the ball into any six-numbered section he desired. But this can only be done by spinning wheel and ball in the same direction and using a wheel that has no obstacles. You can guard against this sort of cheating by not placing your bets until after wheel and ball are spinning, just before the croupier announces that no further bets are allowed.

Russell Barnhart, in his 1992 book Beating the Wheel, has a chapter titled “Can the Croupier Control the Ball?” He describes a meeting between himself and a couple of European gambling experts and says this:

There was one point on which we all agreed. No croupier can ever consciously influence, even in the slightest degree, the ultimate destination of the ball as it circles the roulette wheel. Indeed, no croupier can get it into even a predesignated half of the wheel, let alone into 1, 2, or 3 favored numbers.

Barnhart goes on to quote Alois Szabo, one of the people at the meeting:

In theory it seems not impossible that an adroit croupier with tremendous experience might succeed in directing the ball according to his wish, but he could do so only if he could spin as he wanted and if there were no obstacles to divert the ball on the border of the roulette machine.

Szabo goes on to say that numerous roulette dealers had told him that directing the ball was impossible. He wrote, “One of them told me that in the Roulette School he and his colleagues tried countless times not to spin but simply to drop the ball into a certain number, and even in this they succeeded very rarely.”

Szabo also wrote that the most experienced croupiers, after a lifetime of practice, agreed “that only under the following conditions could one possibly succeed in spinning the ball into a predetermined section of the wheel:”

  1. If the spinner could throw from a fixed point in every instance.
  2. If, each time he does so, the wheel were turning in the same direction as the ball.
  3. If the wheel were always turning at the same speed.
  4. If he could always spin with the same hand.
  5. If, and this is most important, there were no obstacles [canoes or ball stops] on the machine.

Ironically, Barnhart says later in his book that he believes in dealer signature (the unconscious creation of an exploitable pattern in spin results, based on fixed dealing habits), which strikes me as illogical. If the obstacles and other factors that he identifies actually worked to randomize results too much to allow conscious dealer steering to a predictable number, they would also randomize results for ball spins that weren’t consciously aimed.

In any case Barnhart refers to Stephen Kimmel as a recent proponent of the idea of unconscious dealer signature. In fact, he says Stephen Kimmel came up with the term “dealer’s signature.” The basic idea of dealer signature is that a person who deals roulette eight hours a day 50 weeks a year will tend to develop routines that would create predictable results for the dealer’s ball spins. Kimmel published his views on roulette in an article titled “Roulette and Randomness” in the December 1979 issue of Gambling Times.

Kimmel suggested scouting for dealer signature by looking for a series of results a similar number of pockets apart. If you’re walking by a roulette wheel, for example, and you see on the reader board that the last five results are 1-19-23-30-34-27 (on an American wheel), you are looking at results that are all eight pockets back from the previous result (an extremely unlikely occurrence). Kimmel said you’d need to see at least 50 spins before you started to bet, but he tracked 199 spins before betting on a dealer in Las Vegas.

Barnhart says many more spins than that would be required. I will quickly point out that the number of trials required to ascertain exploitable dealer signature would depend on how strong the signature was—a weaker pattern of results would require more results to confirm an exploitable signature than a strong, consistent pattern of results.

Ed Thorp on Dealer Signature and Steering

Ed Thorp addresses Kimmel’s dealer signature article in the roulette chapter of his book, The Mathematics of Gambling (Gambling Times, 1984). He writes that for dealer signature to be exploitable three factors must be consistent from spin to spin: rotor speed, ball revolutions, and the position of the rotor at ball launch.

Thorp also provides a formula for statistical analysis of roulette that has since become key in the arguments of all gambling experts who maintain that dealer steering and signature cannot occur. Thorp instructs analysts to gather data on the number of revolutions the ball makes between release and crossing onto the rotor, and to state the results as the “average number of revolutions plus an error term.”

Next, the analyst should count the number of revolutions the rotor makes during each of these ball spins, and again compute the average number of revolutions, plus a second error term. Finally, Thorp instructs roulette analysts to “count how far the ball travels on the rotor after it has crossed the divider between the rotor and the stator.” These results should again be summarized as an average distance (in pockets or revolutions) plus an error term.

To tie it all together, Thorp says that for a dealer’s “signature” to be exploitable, “it is necessary that the square root of the sums of the squares of the error terms be less than 17 pockets.” In other words, if the dealer’s average ball spin is 10 revolutions, plus or minus 10 pockets, and his average rotor spin during each ball spin is six revolutions, plus or minus 19 pockets, and the average ball roll is 19 pockets, plus or minus 19 pockets, you square each error term and add them up: (10 x 10) + (19 x 19) + (19 x 19) = 100 + 361 + 361 = 822. Now take the square root of 822, which is 28.7.

Thorp provides a table that shows the rate of return given various root mean square errors (“Typical Error E”). This table is reproduced below. If you look at Thorp’s table, a Typical Error E of 28-29 pockets would have you betting at a disadvantage of 5.26% (the house edge on an American wheel) if you were trying to exploit dealer signature in this situation.

 Percent Advantage
Betting on Best:
Typical Error E
(No. of Pockets)
PocketOctant
03500.00620.00
11278.53611.06
2610.69467.86
3376.52328.65
4258.12236.98
5186.76175.71
6139.09132.62
7105.00100.89
879.4176.65
959.5457.60
1043.7742.38
1131.1930.18
1221.2420.52
1313.5413.03
147.737.37
153.473.24
160.460.30
17– 1.62– 1.72
18– 3.01– 3.07
19– 3.90– 3.94
20– 4.46– 4.49
21– 4.81– 4.82
22– 5.01– 5.02
23– 5.13– 5.13
24– 5.19– 5.19
25– 5.23– 5.23
26– 5.24– 5.25
27– 5.25– 5.25
28– 5.26– 5.26
29– 5.26– 5.26
30– 5.26– 5.26
31– 5.26– 5.26
– 5.26– 5.26

Thorp goes on to explain that his own observations of roulette dealers in action indicate that the error terms at each stage will be too large to make dealer signature exploitable.

My own observation is that the dealer error in the number of revolutions for the ball spin is about 20 pockets for the more consistent dealers; it is much larger with a less consistent one. I also noticed that the rotor velocity is not nearly as constant as Kimmel would like…

It is also true that the deflecting vanes on the sides of the rotor add considerable randomness to the outcome [of the ball travel after it has crossed onto the rotor], as do the frets or spacers between the pockets. The upshot is that I don’t believe that any dealer is predictable enough to cause a root mean square error of less than 17 pockets.”

Thorp uses the same formula to dismiss the idea of roulette dealer steering. He believes, based on his own observation and data, that the variance in dealer ball spin, wheel speed, ball launching point and ball roll upon entering the rotor will be too high for the dealer to either steer the ball or have an exploitable dealing signature.

Steve Forte, in his excellent book Casino Game Protection (Las Vegas: SLF Publishing, 2004), relies heavily on Thorp’s formula when he concludes that it’s impossible for dealer steering to exist (see his subchapter titled “The 17 Rule” in his chapter on roulette). He argues that it will be impossible for any dealer to meet the requirement of Thorp’s formula:

I don’t believe that section shooting exists on any level, and here’s why…Many gamers believe that section shooting is an acquired skill, a manipulative skill that one can learn through arduous practice. Juggling, golfing, typing, what so different about learning to section shoot versus many other difficult eye-to-hand manipulative skills? The answer lies in the limits of human capabilities. Has anyone ever learned to juggle 100 balls, hit nothing but holes-in-one, type 500 words a minute?

Although there’s no reason to doubt that muscle memory may result in dealers releasing the ball with similar velocities, that’s not enough precision to accurately control the speed of the ball. On the first revolution the error may only be a half-pocket; after the second revolution, experience has shown that the error can jump to one pocket, then two, then four, and so on. As you increase the revolutions, a significant margin of error compounds. With only ten to twelve revolutions, which is considered very slow, it’s not just ten to twelve times harder, it can quickly become impossible.

Another factor regarding the alleged skill, and, curiously, one that many seem to overlook, is that section shooting is an act comprised of three questionably attainable skills, not just one, and they must occur simultaneously. The dealer must push the rotor to a predetermined speed, spin the ball with a predetermined force, and then factor in the impact of the ball’s bounce, in order to have any chance of controlling the outcome. Compare these actions to those of professional bowlers, golfers, pool players, and similar athletes. They only aim once and can take as much time as they want to warm up, evaluate, and calculate their actions. A baseball pitcher might be able to throw a variety of pitches, all at different speeds, and all with incredible accuracy, but he doesn’t have to throw three strikes at the same time!

Forte further writes that steering and signature are made impossible by “the capricious nature of the wheel,” or purported changeability in drop and roll according to minute changes in conditions (experts have suggested humidity, barometric pressure, and phase of the moon as factors, among others). He stresses that this information is based on discussion with many experts who have told him that drop and roll and bounce characteristics of wheels are highly variable from day to day.

The final argument made by gaming experts against roulette steering and dealer signature is that they’ve simply never seen it, and further, that if such skills or traits existed, modern casinos could not survive.

Barnhart quotes Szabo saying that dealer steering would bring ruin to all the casinos of the world.

Darwin Ortiz, in his “Letter Regarding Nevada Roulette” (Blackjack Forum Vol. XI #4, December 1991—link at the left), says that dealer steering is “rather like Bigfoot or flying saucers.”

I’ve met people who know people who know people who can do it. I’ve met people whose brother-in-law can do it. I’ve even met people who could do it on every day except the day that I happened to meet them. But I have yet to meet one dealer face-to-face who could reliably do it when challenged by me.

Regarding the idea that skilled roulette dealers would bankrupt the casino industry, Ortiz says:

The fact is that if dealers could actually [steer], the game of roulette would have been destroyed long ago. Dealers would, indeed, have used their talents at every opportunity to bankrupt the house by helping agents win.

Regarding a claim by Laurance Scott, in his article “Nevada Roulette” (Blackjack Forum Vol. XI #3, September 1991—link at the left) that roulette dealers would use steering for job security, Ortiz responds: “The money-making potential of such a skill makes the whole issue of job-security irrelevant.”

And here is Steve Forte on this point:

I asked a close friend and triple sharp, all-around gaming executive … to help me find the top wheel dealers in Las Vegas. Our research led to a couple of Cuban dealers who worked together in a major casino. This was no surprise, since the best roulette dealers in the world come from Cuba, the Dominican Republic, and Puerto Rico.

Having spent time in the casinos of the Dominican Republic and Puerto Rico, and having watched the Cuban dealers work here in the states, I can vouch for their incredible mastery of and dedication to the wheel. With a combined 75 years of dealing experience between them, both in Cuba and in the U.S., they were asked for their opinions regarding the recent controversy. They laughed and said, “If we could do that, do you think we’d still be working?”

Laurance Scott is pretty much alone in the serious literature on the other side of the debate. In his article “Nevada Roulette,” which he says is based on his own experience at the tables, he portrays a roulette scene in which dealers are not only able to steer the ball to a sector, but do so routinely to bust out players for themselves and the house. He does take care to limit this claim to dealers on the old-fashioned, deep-pocket wheels, of which there were a number still in action at the time his article was written:

How can anybody cheat at roulette? Well, first of all let me qualify the statement by saying that not all Nevada casinos cheat. Some casinos run a fair game. They use modern wheels which tend to yield truly random results. However, other casinos still use older style equipment which is quite beatable. Why would a casino use beatable equipment when modern non-beatable equipment is available?

When I first published Scott’s article in Blackjack Forum I got quite a response, but the only correspondence I received in support of Scott’s assertion that it was possible for roulette dealers to steer the ball came from pit bosses and roulette dealers, none of whom claimed to be able to steer the ball themselves.

So, to sum up the case against dealer steering or signature we have the argument that there will always be too much variance in ball speed, rotor speed, and ball drop and roll for steering or exploitable signature to be possible.

According to section-shooting detractors, part of this variance will be due to the design of the wheel itself, with its deflectors in the path of the ball as it crosses the apron to the rotor. Part of this variance may be caused by dealing procedures that require the dealer to launch the ball in alternating directions or vary rotor speed on each spin or perform a blind spin without looking at the wheel during the launch. Part may be due to simple human physical limitations. More variance may be due to the effects of weather and other physical conditions on wheel and ball behavior.

And finally there is the argument that none of the experts have seen a dealer with such skills, and that if such skills actually existed the casinos would all be broke.

Laurance Scott, on the other hand, believed that such skills could exist for the same reason that wheel predictors could exist—if there’s not too much variance for a roulette computer or visual predictor to get an edge (and all of the experts agree that roulette prediction by computer or visual methods is possible, at least on some few deep-pocket wheels), there’s no reason to assume there’s too much variance for dealer steering to exist.

Further, Scott and the pit personnel, dealers and players who believe that dealer steering and/or exploitable signature is possible usually believe they have seen it.

My Response to the Debate on Roulette Dealer Steering and Signature

I will first address the claims that variance is inevitably too high to allow dealer signature or steering. As Thorp pointed out, variance in ball landing results can come from variance in dealer ball launch, variance in launch location relative to the rotor, variance in rotor speed, and variance in drop or ball roll after the drop. I will address each type of variance separately.

Variance in ball launch location relative to the rotor

Thorp’s biggest objection to the idea of dealer steering or signature was his belief that a dealer would be unable to launch the ball at a consistent place relative to the moving rotor because the dealer would be unable to respond precisely enough to the visual cue of the targeted launch number. There are related casino procedures mentioned by Steve Forte in both his book and his article “The Myth of Roulette Dealer Signature and Section Shooting” (Blackjack Forum Vol. XII #2, June 1992—link at the upper left), described as follows in his article:

There are two procedures that effectively stop any possibility of the roulette section shooting or steering myth from becoming a reality. They are the “blind spin,” where the dealer spins the ball without ever glancing into the rotor, and the “last pocket spin,” where the dealer picks the ball out of the winning pocket, waits one revolution and spins from the same position the ball last landed.

My response is that a dealer needn’t rely on a visual cue to launch the ball. Instead a dealer may rely on timing for his launch, or a fixed set of ball pick-up and launch acts carried out the same way, with the same timing, every spin.

At one casino on the Las Vegas Strip where I believe we observed dealer steering to agents, there was a house policy in place that required dealers to do a blind spin. (The policy was apparent in the dealers’ behavior, and I was able to confirm it with casino personnel there.) The dealers adjusted the wheel speed, then looked away from the wheel while feeling for the ball with their fingertips. When their fingertips made contact with the ball, they picked up the ball and launched it with a fixed routine. They were able to maintain a remarkable consistency of launch position relative to the ball pick-up point with no visual cue, based solely on consistent timing.

Regarding Scarne’s idea that steering requires the ball and wheel to be rotating in the same direction

As I pointed out in Part 1 of this article, “How to Win at Roulette: Traditional Visual Prediction” (Blackjack Forum Vol. XXVIII #1, October 2012—link at the upper left) the length of ball spin merely sets the length of time the wheel will be rotating before the ball drops onto the rotor. The speed of the rotor determines how much of the wheel will pass any given point during that amount of time. There’s no requirement that the ball and wheel be going in the same direction to calculate how much of the wheel will pass in a given amount of time.

Regarding house procedures that require alternating direction for each spin

A dealer’s only got two hands, and a roulette wheel only has two directions. If a dealer is required to change hands or directions for each spin, and there is a difference between the number of ball spins when launched by the right and left hands, or in the rotor speed when spun in one direction versus the other, all you’d have to do is adjust for the difference in your prediction, or bet only on those spins launched in the preferred direction, or by the preferred hand.

Regarding variance in roll due to deflectors

It’s true that the ball deflectors (obstacles) on the apron have an effect on how far the ball will roll after dropping off the track, and cause variance in ball roll that leads to variance in results. This makes it impossible for a dealer, no matter how skilled, to hit a single target sector of consecutive numbered pockets every spin.

But because wheels tend to have drops (caused usually by tilt, sometimes by wear), the variance in results is often not too great to eliminate the possibility of gaining an edge from steering.

I don’t agree with the assertion that small changes in weather and other conditions lead to significant changes in the wheel itself, or a wheel’s drop. Based on my data, I believe that the changes that experts say they have observed are mostly due to normal, ongoing variance in the drop unrelated to weather and external conditions. The exception would be when there is a sudden rapid change in barometric pressure. It’s not that the wheel changes due to such barometric pressure changes, but that you can get extreme changes in normal ball behavior at such times.

Regarding inability to drop the ball into a specific number

My reply to Szabo’s story of the roulette dealers who had tried, unsuccessfully, to drop the ball into a particular number would be that simply dropping it from above would leave lots of energy to be dispelled by the ball in a very random manner. That’s very different from a ball launched into a particular direction in a spin, for which you’d expect inertia to carry the ball in basically the same direction until its energy was dispelled.

Regarding variance in rotor speed

Let me just say that we have clocked wheels—that is, taken measurements of their speed using reliable instruments—sufficiently to confirm that some dealers are able to maintain a consistent rotor speed if they choose, or hit a chosen rotor speed consistently.

Regarding house requirements to vary the speed of the rotor

First, as I have mentioned at the beginning of this article, very few U.S. casinos enforce any kind of fixed dealing procedures on roulette.

But even at casinos where a fixed dealing procedure seems to be enforced (at least on some shifts), we have found roulette dealers who are able to steer the ball using various combinations of wheel speed and ball speed. In other words, a dealer doesn’t need to maintain a single rotor speed to steer, because the multiple factors involved in steering a ball allow for multiple ways of getting a ball to a targeted number. If you are forced to change speed each spin, you can compensate for the changed speed by changing ball speed or launch location relative to the rotor.

In fact, one of the ways we confirm that a dealer is steering the ball is by watching for the dealer to use these factors in multiple combinations to achieve a specific goal.

I’ll go even further and say that a dealer who attempts to steer by always launching from a specific number, while maintaining a consistent wheel speed, is probably a dealer who can’t steer very well. We see this type of kindly dealer all the time in casinos, when the players have all joined together in betting the area around the 17, for example. The dealer strives to maintain a constant wheel speed and tries time and again to hit the 17 by adjusting his launch point, only to miss the target on every spin and quickly wipe out the players he’s trying to help.

But what about Thorp’s formula?

I don’t have any problem with Thorp’s formula per se, or with the data he provides (which are similar to my own), but I partly disagree with the factors used in the formula, I disagree with the way his formula has been applied, and I disagree with conclusions that have been drawn from these applications of the formula. I can’t discuss all of these disagreements within this article because casino personnel will be reading but, for example, I disagree with the way Thorp measures ball roll (as well as other factors). One problem I can discuss briefly in this article lies in the calculation of mean error terms.

Let’s say that a particular wheel has a drop which half of the time causes a ball roll of three pockets plus or minus two pockets, and half of the time causes a roll of 41 pockets plus or minus two pockets. (You will never find such a wheel—this example is simplified to make it easy to follow.) To assume that the 41 pocket roll is a 38 pocket error term would be unhelpful (if you look at a picture of a wheel, you’ll understand why).

It would also be unhelpful to calculate that the average roll was 22 pockets, with an error term of 21 pockets. Average roll might be a relevant factor if the roll was as likely to roll any number of pockets between 3 and 41, but if the actual rolls center around 3 pockets and 41 pockets, with a large gap of pockets mostly unhit, then using the average roll as a factor in this calculation is not helpful.

Or let’s say that half of the time the ball roll is 5 pockets and half of the time it’s 24 pockets, each plus or minus 2 pockets. You don’t have to regard the 5-pocket roll as correct and the 24-pocket roll as an error term of 19 pockets. Nor do you have to regard the average roll as 14 ½ pockets, with an error term of 11 ½ pockets. Instead, you’d want to adjust your betting sector and consider the error term of the ball roll very small.

As I mentioned in Part I of this series, there’s no reason a betting sector in roulette has to be comprised of consecutive numbers. A sector for a particular wheel could be a couple of adjacent numbers and another number twelve pockets away. Optimal betting sectors can take on many different configurations on modern wheels spun at modern speeds.

There are similar problems with error term measurement for other factors in Thorp’s formula.

And what about the argument that all casinos would go broke in a year?

After watching an awful lot of professional gamblers now for over three decades, many of them with enormous bankrolls, it’s never seemed to me that the casinos were in any particular danger from us. If the Hyland team, the MIT team, the Greeks, the Czechs, Al Francesco, Zeljko, and a few thousand other high stakes blackjack pros couldn’t kill off the casino industry, I don’t see how a few steering dealers could do it.

For one thing, there truly aren’t that many dealers who can steer well enough to get an edge steering to an agent, and it’s unlikely many will learn because of the difficulty of understanding the natural variance in spin results. For example, it would be difficult for a dealer who was trying to learn to steer to know whether a bad result was due to variance or to his poor skill. He would lack the kind of consistent feedback most people need to learn.

And any dealer who could steer would be restrained in the use of his skill by the rational desire to extract the maximum possible lifetime gain from his hard-won skill rather than burn out a great play in a couple of sessions for a much smaller total win. It’s true that a steering dealer without a big bankroll of his own could play at a much higher level if he involved an investor, but it’s also true that the investor would demand the bulk of the win for his cut, and involving an investor entails other risks, such as the risk of the investor training other dealers, or the risk of the investor revealing the play. I’ve never known a professional gambler to prefer giving away the bulk of his win when he could afford to keep it all to himself simply by taking a play more slowly.

Also, card mechanics of varying skills have worked at blackjack tables for as long as the game has been dealt, and many have used these skills for decades without putting the casinos where they work out of business. Cheaters who have spent years developing special skills have no desire to kill the golden goose.

Another huge factor in protecting the casinos from bankruptcy would be the steering dealer’s fear of going to jail for cheating—I would think that fear would be huge in the case of a casino employee who was steering a roulette ball for the benefit of an associate.

Another limit on how much a skilled dealer can take from roulette in a short time if he is concerned about avoiding discovery is the behavior of the average roulette player. No gambler at roulette who actually manages to get ahead ever seems to leave with his winnings. Instead, what they do is continue playing until their winnings and buy-in are gone, plus any other amounts they may have available for buy-ins. In other words, they play until they run out of money, and all they really hope for, if they believe in dealer steering, is for the dealer to give them a longer playing time.

Again, in our experience, roulette players don’t get angry because they’re leaving the table broke. (They’re accustomed to leaving broke.) They only get angry if they’re leaving the table broke after receiving a very short period of play. People want some fun for their money.

So a dealer who is steering for an agent, and who is concerned about getting enough money out of other players to keep up appearances, probably has natural limits on how fast he can extract money from the game. While a dealer who was steering against players might take their money faster, I don’t believe that he’d necessarily get more money from them. Again, players who lose their money quickly at a roulette table tend to leave that table quickly.

As for a dealer who says, “If I could steer, why would I still be working here?” I would say, “Where else would you be working?” A dealer who can steer would probably choose to practice his skill as long as possible.

To those who say, “Why wouldn’t they take out millions?” my answer would be, “What makes you think they haven’t?”

Response to Scott’s claim of widespread dealer cheating

Scott’s claim of widespread dealer cheating at roulette (that is, steering against players) doesn’t fit what we have actually seen at the tables. But Scott was describing conditions he encountered over two decades ago, on wheels that are seldom seen on today’s roulette tables.

That isn’t to say we’ve never seen dealers steering against players. We have seen what we believed to be dealers steering against players in three kinds of situations.

First, we’ve seen dealers steering against players after periods of steering for those same players, essentially taking back the house money they had passed out. This has occurred with a small percentage of the dealers we’ve observed.

Second, we’ve seen dealers steering against players they seemed to dislike. Again, this has occurred with only a small percentage of the dealers we’ve observed.

Third, we’ve seen dealers steering against players after steering for different players that we believed were agents. This has been extremely rare, and in each case, it has been a number of years since we’ve seen any of these dealers working in Las Vegas.

How I Came to Believe that Roulette Dealers Can Steer

I came to believe that a small percentage of dealers can steer well enough to get an edge at roulette by sitting at the table of a particular dealer and recording enough spin results to ascertain that his frequency of hitting a particular sector had gone beyond three standard deviations.

We were at a large Strip casino one week when we observed what we believed were possible signs of a biased wheel. Specifically, the ball was landing in a small sector of the wheel too often for it to be likely that it was due to chance.

We sat at the table placing even-money bets and recorded the results of enough spins to reliably calculate that the edge on betting the sector would be roughly 20%. All of this play was on the same shift, and almost all of it was against the same dealer. Some of the play was against a relief dealer.

Then we returned to the casino for one last session of data collection—this time on a different shift. To our surprise, the results for that session, when taken alone, indicated no bias whatsoever. We went back to record more data against dealers other than our original dealer, and none of it showed a bias.

We went back to observe our original dealer over the next year or so, and we learned a lot about roulette by observing him. (Thanks, man.) We also began to notice that we would observe certain behaviors of his used by other dealers who appeared to be steering, while we didn’t see these behaviors used by average dealers.

With time we found a collection of dealers we believed could steer. We could often tell whether a dealer was steering before we even got to the table just by observing her behavior as we walked around the casino. Occasionally it would seem to us as we returned to one of these dealers that we had arrived in the middle of a play.

One skilled dealer at a Strip casino had unusual and distinctive facial features—black eyebrows shaped like sharp upside-down v’s and earlobes that were fleshy and elongated. (All details have been changed to protect any players and dealers described in this article.) Sitting at this dealer’s table, however, was a guy about the same height and weight, with the same black sharply pointing eyebrows and the same elongated fleshy earlobes. He was betting a small sector and doing well, with the ball landing in his sector at an unusually high rate. My first thought was, “This guy’s steering for his brother.”

After the next spin, we placed some bets in the same sector and had a win, but right after the dealer had paid us all off, the other player asked to be colored up. On the next spin the dealer changed to a wheel speed different from the ones he had used on the other spins we’d observed.

Other times we believed we’d stumbled onto a play just because it had that play look that you recognize quickly if you’ve ever been part of team gambling efforts yourself. Participants make eye contact for no seeming reason, and then sustain it for an unusual length of time. You hear certain words repeated when they don’t really fit the conversation, or the conversation seems strained. Strangers at the table get angry with each other, or look surprised with each other, when the emotion doesn’t seem to fit.

On one dealer/agent steering play, the agent was posing as a square who always bet the same adjacent numbers, always before the spin. He had the seat next to the wheel, but he never looked at the wheel. Then, late in the play, toward the end of the dealer’s shift, after a bit of a drawdown of his profits, he stared at the wheel intently as the ball drew near the end of its spin. On the final spin before the ball fell off the track, as the ball passed the drop-off point for the last time, this “square” pumped his fist and yelled “Yes!” The ball came around to hit the drop deflector, rolled beautifully, he got a hit, and the dealer got tapped out by his replacement. The player left a few spins later.

At another casino, after observing what we believed were multiple occasions of dealer steering for agents, we saw a steering dealer engaged in what we believed was a deliberate bust-out of a player. This player was a regular at the casino—a high-roller, a classic action player, and a memorable character, both because of his fashion sense (Steve Martin’s “wild and crazy guy”) and his unusual companions (Jodie Foster in Taxi Driver). We had observed him playing many times, always using the same system. He seemed to have a few preferred dealers at the casino, and every time we saw him playing one of them, he would get a long play on his buy-in.

But on this occasion, the dealer appeared to be steering against him from the very first spin. The reason we believed this dealer was steering against this player was because he used a different set of wheel and ball speed combinations than he used during the plays when we believed he was steering for a player. Based on my wife’s read of the speed, we would have been betting an area of the wheel where this player had no bets at all. This player bought in multiple times for large amounts and lost it all quickly. It was a massacre.

We’ve even run into dealers who openly discussed with us what they were doing. Early in our roulette learning process we ran into a dealer off-Strip who appeared to be steering for the players on his table. We started to bet on the target numbers, but only after we had a read on the spin to confirm that the dealer was still steering. The dealer watched us watch the wheel, then after we had bet he said something like, “You sure about that? I’m going for the six this time.”

That was a shocker. He made these kinds of comments for the next few spins. I was not comfortable with the situation. After one spin, our read indicated that the optimal bet was outside of the former target sector. I bet and he said, “Really? You sure?” My wife answered, “I’m sure.” He stared at the wheel a moment and said, “Looks like you’re right about that.” He and my wife openly discussed the next few spins, then I cut the play short. When we left, he said, “Come back any time. That was fun.” We never went back.

Again, though I could tell you more stories of this type, this kind of thing is not the norm. And, although we ran into other situations in which dealers appeared to be steering, we did not rely on the appearance of steering to determine whether steering was possible and exploitable in casinos. To determine whether or not a particular dealer could steer, we collected data.

How to Win at Roulette Using Dealer Tell Play

It’s virtually impossible to beat modern roulette as dealt in the U.S. with the old-style visual prediction methods I wrote about in Part I of this series. Even computer play (which is illegal in Nevada anyway, as well as in every state and country that has copied Nevada’s cheating statutes) is problematic on modern roulette, because of roll variance and other factors. All other methods of beating the game are either illegal or very difficult, requiring much research, scouting and practice.

Betting on dealers who are steering is potentially the easiest way to beat the game if you can learn to identify dealers with that capability and learn how to tell when they are turning the steering on and off. Further, observing dealers who are steering is the best way to learn visual prediction methods that will actually work on the modern game. The easiest way to do these things is by learning to read dealer tells.

The first person I’m aware of to suggest exploiting dealer steering and emotions at roulette was Laurance Scott, once again in his article “Nevada Roulette.” He wrote:

I also believe that it may be possible to get an edge at Nevada roulette without any predictive skills just by using an applied psychology approach. First, assume that the game is rigged (which it is) and that an experienced dealer can hit a section with alarming accuracy.

Next, develop an act such that the dealers can’t stand the sight of your face and start pre-betting sections with 25-cent chips. Have a co-conspirator bet $5 chips (at the opportune times) in the opposite section while hiding at the end of the table.

Now, though I do not recommend the specific tactics suggested by Scott, I can confirm that roulette tell play works.

In early 1986, I served as an expert witness for the defense in a case where a blackjack dealer had been accused of colluding with a player. This was back when blackjack dealers still manually peeked under tens, and I had just learned about tell play from Steve Forte’s manuscript of Read The Dealer.

When I reviewed the surveillance tapes of the dealer, it was clear to me that the dealer was not colluding with an agent, but simply had a strong unconscious tell that any player could exploit. I explained tell play to the judge and jury, and taught them how to read the dealer’s tells on the tape. Everyone in the courtroom spent the next ten minutes watching video of the dealer and correctly guessing her hole card. The verdict was “not guilty” but that tape and trial transcript got around. I’d just published Forte’s book, and soon auto-peek readers were being installed on blackjack tables all over Nevada.

So I don’t feel it would be wise to talk about specific tells in this article. Tells tend to vary a lot from dealer to dealer anyway—they did in blackjack, and they do at roulette. Suffice it to say that a dealer who is attempting to steer for players and feels confident in his ability to help them win money tends to exhibit behaviors that are different from the average roulette dealer. The average dealer who can’t or won’t steer goes through his work life stripping people of their money while giving them very little in return. It’s depressing, shameful work for any dealer with any feeling for other people, and a dealer’s demeanor may reflect that.

Similarly, a dealer who has steered some hits to players but who has decided to take the money back has significant changes in appearance and behavior. He’s changed himself from a host and benefactor into an executioner, and it affects how he feels about himself and the players at his table. These feelings often show up as tells and can be used as indicators of when to get in or out of the game.

Dealer tell play at roulette is similar to the old dealer tell play at blackjack, except that blackjack dealer tell play didn’t involve conscious help from the dealer. Roulette tell play only works if a dealer is consciously steering for you, but if he suspects even a little that you are aware that he can steer, he will usually end the steering immediately.

If you’re actually watching the wheel to ascertain whether the dealer is steering, he will usually recognize that very quickly. (Camouflage is essential at all times!) And if a dealer suspects you of trying to get an advantage over him that he hasn’t chosen to bestow, he can and will make it very difficult for you to play.

The other thing to remember is that even if a dealer is rooting for the players and steering for the players, at some point the dealer will stop. Friendly dealers seem to enjoy giving customers a few big payoffs. But when your chips start stacking up, or the pit boss starts hanging around, they seem to feel you’ve been given enough, and they either go back to random or, more typically, start steering against the players they helped. Again, this only occurs with a small percentage of dealers.

I suggest you read “Stalking the Elusive Tell” by Dog-Ass Johnny (Blackjack Forum Volume VIII #2, June 1988)—to get an idea of how to keep dealers rooting for you, understand when they are rooting for or against someone else, and get the hell out when their good will disappears. Get your hands on a copy of Steve Forte’s long out-of-print Read The Dealer (Oakland, CA: RGE Publishing, 1986) if you can and read that as well. Some of the most useful information for roulette in Forte’s book will be the material on “ghost tells” and creating dealer tells, which are as valid at roulette today as they were at blackjack when the book was written.

A ghost tell is information you pick up from a dealer’s reaction to another player. Ghost tells are ideal for scouting purposes and, as Forte points out, they are simply easier to read than tells you pick up based on a dealer’s behavior toward you, because the dealer’s attention is focused elsewhere. Forte preferred looking for ghost tells between a dealer and a big player who had already established a friendly relationship with the dealer that usually included liberal tipping. That works at roulette as well.

If there’s no friendly big player and tipper around to provide you with ghost tells, you may have to encourage tells yourself. You can do this by cultivating the dealer’s good will. Be friendly, complimentary; toss him a tip on your first hit.

Don’t try to cultivate her ire. Be aware that a dealer’s hatred does you no good unless she can steer against you, which means your pre-spin bets are a goner, and even if you start seeing tells that a dealer is steering against you, that doesn’t tell you what numbers are most likely to hit, only what numbers are not likely to hit. Dealer hatred tells work best when they are ghost tells and the disliked players are really covering the felt, leaving only smallish groups of consecutive numbers without bets on them—something for the dealer to aim for—and where you can get some money down after the spin. (And tip when he hits you!)

For example, I once had a terrific opportunity for tell play at a large Strip casino where an experienced female dealer was trying to cope with a group of obnoxious French players. The French players were betting sectors, but their sectors were huge—there were only a few small sections of the wheel that they hadn’t covered with stacks of chips. The dealer disliked them because they all smoked and, despite the dealer’s hints that the smoke was bothering her, they refused to put out the burning cigarettes in their ash trays and took no care to prevent the smoke from drifting into her face. They even exhaled smoke directly into her face. You should have heard the outpouring of French when she started hitting the few numbers they weren’t betting and swept all those stacks from the table.

Here are some more tips on tells from Forte’s Read the Dealer. I’ve added my own adjustments to his comments (in parentheses) to make them more relevant for roulette:

  • It is important to be natural when trying to read the dealer. Peripheral vision can be a great asset… You can’t just lean back in your chair and stare at the dealer.
  • The first thing to always look for in a dealer is his base or normal behavior. Where do his eyes normally look… (immediately before and after spinning the ball? How about near the end of the spin? When does he normally wave players off?)
  • When trying to analyze a new tell, I find it easier if I mentally ask myself questions. Would a dealer make a comment like that… (if he knew he was steering for me)? Absence can be a key word. Instead of asking myself what would I expect to see in this situation that might give me a clue, I say what didn’t the dealer do or what’s missing that I would expect to see in this situation? (Your first hint of an exploitable opportunity will always be some small behavior out of the norm.)
  • If you play in smaller clubs, tokes will carry more weight…
  • Sooner or later you will run into the dealer who is always smiling and seems to be extra courteous and helpful. In reality, he’s trying to win every dollar you have, your watch and your socks if they’re worth anything. This dealer wants the best of both worlds…It doesn’t make any difference how much you toke or how friendly you are. This is a perfect example of the “house dealer…” This dealer is not on your side and will attempt to deceive you by acting opposite to his true feelings …
  • Learning to play tells can be difficult. For the most part, every tell you read on paper is clear and easy to learn. When you look for these same tells in a casino, they will be extremely subtle, disguised and at first seem almost invisible. The best way to begin learning tells is to get into the casino and observe. Walk up to a game and get a feel for the level of involvement. Then any time you see the dealer deviate from his normal behavior, force yourself to try to find the motive behind the action.
  • Finally, [tell play] is 100% legal. So long as you don’t pay off the dealer to (steer for you)… or otherwise alter the “criteria of selection,” the law specifically states you can take advantage of any information that is available to all players. What exactly is the information that is available to everyone? The entire spectrum of subconsciously generated human behavior that takes place anytime you put a dealer behind a (roulette) table, pay him minimum wage so that he really must earn his living from tokes, treat him like dirt, have a pit boss sweat the game, then bring in the players who want to win so bad they can taste it. Skilled tell players simply exploit these facets of human behavior and turn this information into an advantage…

To learn more about reading dealer tells, even books on poker tells will be helpful. Two excellent books include Caro’s Book of Poker Tells, by Mike Caro, and Peter Collett’s Book of Tells. I also recommend Joe Navarro’s book on body language, What Every BODY is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People. One important point made by Navarro is that while some tells are fairly common and usually mean the same thing, other tells are unique to a person, or can mean opposite things depending on how a person feels about a given situation.

And remember that you need two sets of tells—one that lets you know that the dealer is capable of steering, and another that lets you know whether or not he is steering right now, either for or against you. That first tell is critical, and you will be better off if you can confirm it over time with some hard data. Just because you get a tell that says the dealer is trying to steer for the players, that doesn’t mean you can automatically bet the numbers you think he’s trying to hit. Sometimes a dealer with poor steering skills will be exploitable, but usually not by betting the numbers you believe he’s targeting. I’ve often seen friendly dealers with poor steering skills wipe out the players they were trying to help.

Another thing to remember about any form of tell play is that you can expect your ratio of scouting time to playing time to be very high—in the hole card scouting-to-playing range, or higher. (Skilled hole card players may spend twelve hours scouting for every hour playing.) Once you have a collection of reliable tell dealers, your scouting time will go down, but you still have to find the dealers in situations that are good for tell play.

Lastly, you need to keep in mind that no dealer can steer the ball to a target number or sector on every spin. It’s impossible because of inevitable variance in the ball roll and other factors, and, again, that variance can make it difficult to discern in a short time whether or not that dealer can actually steer. That’s one reason it’s easier to play dealer tells at roulette than to learn to read wheels yourself. A roulette dealer who has spent many hours on a wheel will know a lot more about the normal variance in the drop than you can find out without many hours of clocking the wheel. ♠