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A Lesson Relearned

Today we’ll have a personal anecdote about what happened to me recently. I’m not sure how widespread my situation is, but perhaps some of my readers will relate to it.

I’ve been gambling at video poker since 1994. For the right promotion, I’ll go any time of the day or night. To make this work, I also need to be able to sleep any time of the day or night so I can be at my best when I play. Sometimes I’ll play daytime for one promotion, sleep four to six hours, and then go play graveyard at some other promotion. At age 74, it’s more difficult to do this than it was when I was younger.

Continue reading A Lesson Relearned
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What Can I Say?

Emails and letters from video poker players are part of my life, and often I get the same sort of question or request over and over again. Every month or so I get some version of the following:

Dear Bob:

I’m a huge fan of yours. I’m leaving for Vegas in nine days and counting. I want to know where the pros play so I don’t waste my time on inferior games. If you don’t tell me, it’s because you are a selfish jerk and I’ll never buy any more of your products.

(signed) Appreciative Fan

It’s gratifying to know that I have fans, even though I’m a selfish jerk. But there are many reasons I can’t give Mr. A. Fan what he asks. Let’s look at some of them.

  • Games: There are dozens of different video poker varieties returning over 99.5%. With the right slot club and promotion, any of these may be highly lucrative. No one (certainly not me) knows all of these. If I tell you that Super Double Bonus or Joker Two Pair or Double Bonus Deuces Wild or Double Bonus Plus is currently the best game, do you know these games? If not, are you willing to spend dozens of hours becoming proficient at the game before arriving in Vegas? If not, knowing that the game is a good play isn’t useful information to you.
  • Skill Level: How good are you? Even the best players have a very small edge. And that’s on only a small number of games played under the best conditions. If you haven’t practiced beforehand on a game, you have no hope of playing with an advantage. Playing the same games the pros play is only a good deal for you if you have the same skills that the pros have.
  • Denomination: If you play for nickels, you don’t want to hear about dollar opportunities. (There are no professional nickel players, by the way, unless you count 5¢ Hundred Play games.) If you like to play for $5, the best quarter game is irrelevant.
  • Slot Club Tier: Some casinos have slot clubs that pay more for high-end players. Let’s say a casino rebated 0.25% in cash back for the lower 95% of its players in terms of coin-in, but 0.50% for its top players. Whether it’s best playing there or at another casino where the slot club returns 0.33% depends on your tier level. Sometimes it’s worth playing a slightly lesser game in order to get up to the next higher tier level.
  • Reservations: Where are you staying and will you have a car? Vegas is spread out and Suncoast, for example, is more than 25 miles from Sunset Station.  Anyone traveling back and forth on the freeway between these two casinos has planned his vacation poorly. That’s very different from staying at the Venetian and walking across the street to play at the Mirage.
  • Comps: Do you need to play a certain amount at the casino you’ll be staying at in order to get free or reduced-price meals, rooms, shows, etc.? If you need to play $20,000 daily in coin-in to get the amenities you desire, that requires less than one hour if you’re a $10 player, all day if you’re a $1 player, and an impossible burden if you play for quarters.
  • Progressives: At any given time, at least half of the good plays in town are progressives. I don’t play them, generally speaking, but many pros do. There is no source of good information for the value of progressives at any point in time (unless you’re part of a group that shares such information with each other), and no way to know whether a seat will be available when you get there. Even if I knew the $5 7/5 Bonus Poker game at the Golden Nugget was high enough to be interesting an hour ago, I don’t know if anyone has hit it in the past hour.  And I certainly can’t predict what the progressive level will be tomorrow — let alone nine days from now.
  • Promotions: Double slot club points can turn an unacceptable game into a great one. A drawing for a new car is worth something if you’re going to be there during the drawing, but otherwise useless. Receiving a logo jacket for a royal flush isn’t worth so much if you already have a closet full of 30 unworn casino logo jackets. New promotions arise all the time. I frequently don’t know what promotions will be in effect in a few week’s time, and without that knowledge, I don’t know where the best place to play will be.
  • Other agenda: Are you coming to Vegas strictly for the gambling or are you (or any of your travel companions) planning on fine dining, shows, nice hotels, child care, proximity to certain other locations in Las Vegas, etc.? Getting a dining comp at a restaurant you wouldn’t want to eat at doesn’t do you any good. Playing a slightly lesser game might be worthwhile if it comes with nicer meals, shows, and hotel rooms.
  • For the games I consider best, there are only a few machines. It’s in my interest to keep quiet about what I know or I won’t get a seat. I don’t know about the “jerk” part, but being selfish with information can be very profitable.
  • I simply don’t know the best games everywhere. I’m restricted at some casinos, and I’m not scouting for dollar and lower games anywhere. Players who know of great games “somewhere” often don’t keep me in the loop — for the same reason I’m not telling them what I know.
  • There are hundreds of 15-machine bars across the Las Vegas valley. Most have poor games unworthy of serious attention, but sometimes you can find good opportunities there. I scout the ones within eight miles of my home — which is a small percentage of all the bars. I doubt if you’re thinking of flying into Vegas to play at a small bar.
  • I do respond to financial incentives. Pay me $10,000 and I’ll tell you all of my plays — in Vegas and out. Up that to $20,000 and I’ll tell you WHY each game is attractive to me. No guarantee that any of the games will be suitable for you to play.

These are a few of the things to consider in choosing what game to play and at which casino. I can’t answer the “where to play” question for you without all of this information.

I suggest that you’d be better off if you considered these questions before you made your own decision about where to play.

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There’s More to EV than Just EV

“EV” stands for expected value, which is a type of weighted average. The exact definition I’ll leave to the probability and statistics textbooks. As cut and dried as the definition is in the math books, there’s plenty of wiggle room in the way it’s applied to video poker.

Before we discuss this wiggle room, let’s talk about how EV is most properly used. EV gives you a “best guess” of how a situation will turn out — on average — if you play it out zillions of times. It’s not a guarantee at all of how things will turn out this time. If you’re flipping a fair coin 100 times, the EV is for 50 heads to show up. But sometimes only 40 heads will appear, and equally often 60. In actuality, ending up with exactly 50 heads out of 100 trials is an underdog to happen. If you’re betting on heads, you may well be upset that the actual result this time didn’t match up with the EV.

The definition of EV is about “how many times something happens.” In video poker, we often turn this into a percentage. For example, 9/6 Jacks or Better has a well-known probability of returning 99.544% when played perfectly. That means if we play $100,000 through a 9/6 JoB machine, our average ending balance will be $99,544, meaning the casino keeps $456 from our play. This will be true whether we play for nickels, quarters, dollars, or larger stakes. This will be true whether we are playing single line, Triple Play . . . or Hundred Play.

It is common among video poker players, but not universal, to add the return on the game with the slot club return and call the result EV. That is, if you’re playing 9/6 JoB at the South Point on double point days, the EV is 99.544% +2(.300%) = 100.144%. Adding the slot club return is reasonably certain, as almost always you know what it’s going to be before you play.

Adding mailers is a bit iffier, if that’s a word. If you know you are going to get mailers worth $80 for $40,000 coin-in, you can go ahead and add another 0.20% to the EV. But we are rarely that certain — or rather, the ones who are certain are frequently mistaken. Slot clubs change their parameters for mailers all the time, and usually these parameters are unpublished. You can get a feel for what the rules are if you talk to enough players, but it’s normally the case that players don’t keep good enough records to be useful.

Someone can accurately tell you that their mailer is $25 a week. But if you want to know how much they won or lost each month over the last six months, including how much was played during promotions and on which machines, that information is tougher to come by. And, at some casinos, how many times did the player come into the casino? And what “discretionary” comps were issued to this player? Some or all of this information is used by at least some casinos to determine your mailer. And most casinos don’t publish the formula they use.

Still other players (including me) add an estimate for the value of the current promotion into the EV calculation. I wouldn’t be playing at all at any casinos if it wasn’t for their promotions. (Yes, I could play 100% games for low stakes in Las Vegas for less than $10 per hour. And there’s money to be made playing video poker progressives. If that’s your thing, welcome to it. For me, no thanks.)

I was playing $1 9/6 JoB Spin Poker on a recent double point day at the South Point, when there was another promotion going on as well. There are higher-EV games there, but only for lower stakes. With good enough promotions, playing $2 single line ($10 per hand) 99.728% NSU Deuces Wild sometimes just isn’t as good as the 99.544% ($45 per hand) game.

Another player was playing $1 9/5 White Hot Aces on the same Spin Poker machine. I asked him why he chose that game instead of JoB and he responded “Higher EV.” Really? Not in my book.

The WHA game returns 99.572% which is certainly a tad higher than the 99.544% you get from JoB. But every time you get dealt a quad, the Jacks or Better game returns  “only” $1,125 which, importantly, is less than W2G range. Getting two or more quad 2s, 3s, or 4s, or even one set of aces, generates additional W2Gs.

For professional players who get LOTS of W2Gs, these are not particularly terrible things. We have learned how to “write off” a high percentage of them. Still, at this casino, on a double point day, it takes more than five minutes per W2G for a slot attendant to arrive and reset the machine. On a promotion that is worth, say, $36 an hour, not playing for five minutes costs you $3. Are you planning on tipping when you get paid for your W2G? If you typically tip $5, that’s $8 out of every W2G. That more than eliminates the difference in EV from the game itself.

You pretty much get the same number of royals in the two games, but you get more straight flushes in WHA. Why? Two reasons. First of all, you get paid $400 per straight flush rather than $250 so it only takes three to get a W2G rather than five. Also, the strategy calls for you to go for straight flushes more in WHA. For example, from a hand like 3♠ 4♥ 5♥ 6♥ 7♥, you hold five cards in JoB and only four in WHA. When you do catch a straight flush on the draw, usually you get three of them — and hence a W2G.

Instead of EV, I use a form of “expected dollars per hour,” which includes how many hands per hour I can play and at what stakes. Are my calculations different from those of other players? Maybe. Part of the calculation includes an estimate for the current promotion, and personal estimates differ. But for figuring out whether I should be playing at Casino A or B, I find the calculation very useful.

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Was She Talking Like a Woman or Talking Like a Man?

Using stereotypes to say “women are this way and men are that way” in today’s political climate is a formula guaranteed to generate multiple negative comments. Rightfully so. There is very little interesting where you can say that every female (or every male) is a certain way. There are always exceptions.

With that said, there are also tendencies that appear to be there. A tendency doesn’t mean a certainty. For example, I can correctly say that in general men tend to be taller than women. And that’s true on average — but we recognize there are some taller and shorter examples of each sex.

What brings this up is something that happened to a friend of mine, Reuben, who is also a competent video poker professional. He was playing at a casino whose name he doesn’t want me to publish, and playing a game that is still around. He said that if I wrote about it, I could call it $5 Multi Strike — just to give it a name — but in fact it was a different game.

He was playing two machines at a time — which happened to be the only two $5 Multi Strike machines in the casino. He believed that the game plus the slot club plus whatever promotions were going on gave him enough of an advantage to justify him being there.

He rarely played two machines at a time. It often announces “I am a pro” to a casino which tends to reduce your longevity there. But in this particular casino, he had run unlucky and to date was a big loser — even though he had always played games with positive EV. Since he figured this casino wouldn’t make him as a pro, he could play more aggressively than he otherwise would.

After playing a while, a woman he had never seen before came up and asked if these were the only two high-denom Multi Strike machines in the casino. Instead of his usual “I don’t know,” which is generally the smart answer in cases like this, he told her that yes, he believed they were.

The woman then asked, “How long do you intend to play?” Reuben said he hadn’t really decided yet. It depended on how much he lost and how quickly. Which was nonsense, of course. Reuben was planning on playing until midnight, which was when the promotion ended. She looked at the machines longingly for a while and then left.

Reuben speculated that she was waiting for him to offer her a machine. After all, in Reuben’s experience, women tend to be more empathic and less direct in their requests. Had it been his wife instead of a stranger, his wife would have expected him to realize that she wanted a machine — and hence, given one to her because it was the polite thing to do.

Still, keeping both machines was the desired goal and if this lady wanted a machine, she was, at a minimum, going to have to explicitly ask for one. Whether Reuben would have said yes or no wasn’t a certainty. He would have made a decision when necessary — but not before. There are often extenuating circumstances one way or the other.

Reuben considered the possibility that the woman would go to the slot shift boss and complain that she couldn’t get a machine and one guy was hogging both of them. He didn’t want that to happen, although it was largely out of his control. He preferred to be a “low maintenance” player. It doesn’t take too many incidents for some casino employees to conclude this player is “always” causing trouble. If he developed that unwanted reputation, close calls down the road (such as whether to pay him in a sticky button situation — or whether to allow him to remain even after he starts winning) might not go his way.

If the slot shift boss came over and asked for a machine for the woman, Reuben’s answer would have been an immediate, “Of course.” He likely would have added, “All she needed to do was to ask me, but she never did.” The last four words were absolutely true. The first nine — maybe. But the slot shift boss couldn’t know that.

It’s possible the woman believed she shouldn’t have to ask. She possibly believed even a guy should have been able to understand she wanted a machine. It could seem to her to be common courtesy that should prompt Reuben to give up a machine. That definitely was Reuben’s best guess as to what his wife would believe were she the one wanting a machine.

One thing that Reuben felt was a bit of a safety cushion this time was that the slot shift boss was a man. Right or wrong, he believed a male shift boss would be more sympathetic to “she never actually asked” than a woman shift boss would. Reuben’s actions would likely have been the same with any boss, but he would expect the aftermath to be gentler on him when the boss was a male.

Could Reuben’s stereotypes and assumptions based on them have been way off? Of course. No player or boss acts exactly like you expect him or her to.

Is he smart to use such stereotypes and assumptions in his decisions? Absolutely. You are frequently called on to make decisions based on incomplete information, and sometimes stereotypes give you some extra information that is useful.

Would Reuben be called prejudiced or sexist if he verbalized his thought processes? That too. You can’t please everybody, and people will use whatever ammunition against you that you give them. Often, it’s better to make your decisions quietly and not discuss why you made them.

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Is it Guaranteed?

I recently published an article on quitting when you’re ahead which may be found here. The article referred to a particular $100,000 royal flush I hit at Dotty’s and why circumstances at that establishment led me to quit gambling there for a few months after the jackpot. Some of the follow-up comments about the article were, to me, very strange and irrelevant. I wouldn’t call them stupid questions. I would call the questioners uninformed. Continue reading Is it Guaranteed?