Originally posted by: cjen
My wife and grandkids, two adults and 4 juveniles. Flew Southwest, Dallas to Tampa. Flight attendant asks my wife to gather her family and depart the plane. She was informed at the gate she was being kicked off for a comment my grandaughter had supposedly made, "We can remove our masks once we're in the air" . The flight attendant reported to her supervisor when asked which girl made comment. the answer was "the girl wearing the backpack" . She pointed to wrong girl. It was the girl sitting behind her.
We are pro masks, I had warned the family of zero tolerance on planes. It was an accusation made in error. Southwest was unrelenting. We tried to file a complaint with Southwest. They put us on hold forever. I'm not flying Southwest anytime soon.
Wow... Sounds like you got screwed. on the other side of the coin the abuse by passengers has been crazy and rampant which is probably why they are so sensitive.... but they should have listened to you. You can file a complaint with the Dept of Transportation and as a former employee of an airline I can tell you the airlines absolutely HATE getting these. It measures into their report card thats used by both government and consumer agencies
https://www.transportation.gov/airconsumer/file-consumer-complaint
AT some point the supply/demand for travel will fall back to more regular levels and the airlines/rental cars/restaurants/casinos will have to start kissing up to customers again....In the meantime they are being pricks.