Las Vegas Center Strip casino greed

I've asked "my" host straight up, what amount of daily coin-in would it take to earn a room comp upon checkout? I told him, I would be playing VP, not slots, and generally 4-5 hours per day. He told me that it would be "about" 8K per day. I asked him to clarify, and he said that the daily requirement "might" be higher if it was a weekend. I said, well, then, can you tell me in advance how much that will be? That's when he started waffling and prevaricating. "Contact me when you check out." What if you're not on duty then? "Talk to the host on duty." Will they evaluate and reward my play in the same fashion? "That might not be up to me." And round and round and round.

So then I stayed there for five nights, Sun-Thurs. There were no special events, and the hotel was only about half full. I played $53,000 during that time, pretty evenly spread out, since my goal was to give them $10K daily action. So the morning I checked out, I called the host office and explained that my host wouldn't be there until Sunday, so he had told me to check with them re coming my room. The host said, "I'm sorry, we can't comp your room." I asked why not, and she said, "You didn't give us enough play."

WTF?? This was in direct contrast to what I had been told. When I mentioned that, she said the standard cop-out line, "I'm sorry, there's nothing I can do." My ass, I thought. Are you telling me you can't write a comp? Then what's your function?

You see, I hadn't lost anything. In fact, I was up $110 for the trip, thanks to a late-comibg royal. So I'm sure that she looked at my results and said, "No way he gets anything, he didn't lose."

The mailer I got next month was pitiful. 25% off up to three nights, Sun-Thurs. No resort fee waiver. Big fat hairy goddamn deal!

I sincerely hope that others aren't experiencing the same crap. You should be comped on your action, not your results. That's the way every other casino on the planet does it.

I agree that even with the recent slashing of players' club benefits, South Point is still pretty good. This "don't talk to us if you win" bullshit just rubs me the wrong way.

Kevin, I can't share a similar experience with you. I assume that you're a extremely good player and don't spend much money there. When I started frequenting S-P I wasn't aware of the fact that I could get free rooms. I was a bit naive and were playing there while I was staying elsewhere. I was so happy the day when I walked into the host's office and they checked on my history and told me that when I come next time they would take care of the booking. This was about 8 years ago, and since then I am a very loyal customer. I experience customer service that makes me feel welcome.  And I appreciate that a lot. I am not after the free room and just play the minimum amount necessary. Actually, I have no idea how much play is necessary, especially now after the points are harder to be earned. I just play a lot and this is obviously enough to cover for me room and some food. I don't eat much and I like the late night menu in the café. I switch from burger to the steak and back, and sometimes I even take the shrimp cocktail. So my overall food costs are not high and they usually take care of the charges. I take care of them, and I play a lot, and everybody's happy. I look forward to visiting soon again in the 2nd half of this year. I have no intention to visit any of the Boyd of Station properties, although I figure that my action would also be good enough for comped rooms. at GVR not so sure, but Palace or Boulder for sure.

Sorry Kevin had bad experience.Cant imagine not getting a VIP treatment.For me I am a low roller and don't expect much.Good shows,good food,some games of chance.Bargain hurt when I can.