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Originally posted by: wrosie
I've really been impressed with the carhops at the Sonic restaurant chain for service and friendliness. I'd rate some of their attention to detail and service better at times than what I've received at upscale places.
Jack in the Box and McDonald's employees seem to be more mechanical, unhappy and impersonal.
Originally posted by: wrosie
I've really been impressed with the carhops at the Sonic restaurant chain for service and friendliness. I'd rate some of their attention to detail and service better at times than what I've received at upscale places.
Jack in the Box and McDonald's employees seem to be more mechanical, unhappy and impersonal.
Totally agree, except we don't have Jack in the Box.
Have never been impressed with McDonald's customer service. I'm guessing their employee training is more about the mechanics, less about a welcoming attitude. Sonic customer service is top notch.
But it can depend on management. We went to two different Wendy's in the past week (they had good coupons). One store was excellent, friendly employees, inside was clean and sparkling. Overall a fun experience. The other store was horrible. Girl taking orders acted annoyed because we took half a minute to decide (and they weren't busy, nobody waiting). Worse, the inside was humid, furniture was sticky, torn carpet and torn booth seats. Worst of all, the place smelled of dirty mop mixed with Pine Sol. And speaking of things left out of an order, though the eat-in experience was bad, at least I was able to go back to the counter and get the cashews which were supposed to have come with the Asian salad but were left off! I let 'em have it on the online feedback survey. I got an immediate response, but I won't go back to that place.