Edited 9/1/09: See new message posted 9/1/09 for "final" resolution. This has been resolved to my complete satisfaction.
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Original Message:
Needed to get online during my August trip because I decided to extend my stay. Wanted to book a new flight.
Decided to pay for Wi Fi from my room in Binion's instead of lugging the computer to MSS or Starbucks. Next time, I will definitely opt for the inconvenience of lugging the laptop somewhere.
Elected the $11.99 "24 hour" plan from Traveler's WiFi powered by Cheetah Network.
I was so dissapointed I actually wrote and complained. It took me 5 hours to download "updates" and email that usually take 20-30 minutes from home, at the most. A "broadband" speed check showed a big latency and disappointing slow speed.
Slow page loading, constant refreshes needed, I finally got so exasperated I telephoned Spirit Air to book a flight over the telephone. I just could not "surf" for a deal, although I probably got the best available from the telephone CSR anyway.
So multi tasking, the telephone was faster than the WiFi service, even after being on hold for a short while with Spirit!
I sent an email to Travelers WiFi.
Their response:
____________________________________________________________________________________
Original Message:
Needed to get online during my August trip because I decided to extend my stay. Wanted to book a new flight.
Decided to pay for Wi Fi from my room in Binion's instead of lugging the computer to MSS or Starbucks. Next time, I will definitely opt for the inconvenience of lugging the laptop somewhere.
Elected the $11.99 "24 hour" plan from Traveler's WiFi powered by Cheetah Network.
I was so dissapointed I actually wrote and complained. It took me 5 hours to download "updates" and email that usually take 20-30 minutes from home, at the most. A "broadband" speed check showed a big latency and disappointing slow speed.
Slow page loading, constant refreshes needed, I finally got so exasperated I telephoned Spirit Air to book a flight over the telephone. I just could not "surf" for a deal, although I probably got the best available from the telephone CSR anyway.
So multi tasking, the telephone was faster than the WiFi service, even after being on hold for a short while with Spirit!
I sent an email to Travelers WiFi.
Their response:
Quote
Dear Mr. xxxxxxxxx,
We regret that the service was not to your satisfaction. We strive to provide a premier service to all our customers. CWTI runs one of the most sophisticated Metro Wi-Fi Networks in the country with over 100K transactions per month. In many cases, the signal from our transmitters is so strong that it reaches areas where the laptop cannot talk back. We have made every effort to tune the network to reduce these occurrences- but sometimes it happens.
We have carefully reviewed your file and base on the time use and quantity of data movement (322 minutes, 89.2 Mb download, 5.3 Mb upload - see below) we are unable to provide a full refund. As a courtesy, we will only charge for one hour of service ($6.99).
A full refund of $5.00 has been issued to your credit card.
Next time you are in Vegas, please call us prior to purchasing and let us know you were a previously refunded customer and we will give you 50% off your next service purchase.
Best Regards,
Mitch
President
Dear Mr. xxxxxxxxx,
We regret that the service was not to your satisfaction. We strive to provide a premier service to all our customers. CWTI runs one of the most sophisticated Metro Wi-Fi Networks in the country with over 100K transactions per month. In many cases, the signal from our transmitters is so strong that it reaches areas where the laptop cannot talk back. We have made every effort to tune the network to reduce these occurrences- but sometimes it happens.
We have carefully reviewed your file and base on the time use and quantity of data movement (322 minutes, 89.2 Mb download, 5.3 Mb upload - see below) we are unable to provide a full refund. As a courtesy, we will only charge for one hour of service ($6.99).
A full refund of $5.00 has been issued to your credit card.
Next time you are in Vegas, please call us prior to purchasing and let us know you were a previously refunded customer and we will give you 50% off your next service purchase.
Best Regards,
Mitch
President
Heads up, Mitch.
I won't be calling for 50% off next trip. I'll use the airport, local library, Starbucks, MSS or plethora of free WiFi available in Vegas, and if it means a bus or shuttle ride and lugging my computer, it still won't be as inconvenient or exasperating as your network.
There is no second chance to make a good first impression.
