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Originally posted by: yoteflonlva
Lolly - If you are still giving the same level of play to them, then I don't think you will have anything to worry about as far as getting your comps ...
Well, I think when things settle down, that might be the case but I've got to get through to them first!
I recently called and tried booking a trip for this weekend. I l/m message on their landline ( host desk ) and the work cell phone and I emailed. I could not get anyone to respond back. I then thought, I'll just call the 800 to book my room. Unfortunately, I got Miss why are you bothering me and decided against booking ( at that moment I realized I had been spoiled ). Next day, I acutely tried again, but called the 702 number and got another unfriendly person. I finally gave up and made other arraignments/ plans. Both my kids booked earlier and got their rooms, but they both said what I did about the operators taking those reservations.
I will try again in a few months, when things settle down. They probably should be a mystery guest or caller in their own casino to shore-up things. I would say the same for a rated player, be a mystery rated player and see what you might expect and what you get in the treatment dept.
The Silverton is my favorite casino for a lot of little reasons and one not so little. They have been very good to me AND my family. I will not forget that. I think changes in staff reduction or cutting back is causing a little uneasiness amongst a lot of employees. If that is the case, they are not alone, my own company has done the same to survive the times.
Lastly, my host now being gone is a biggie. I really liked the guy. He knew me AND my family better than any other host in Nevada. He took the time to bond and build a relationship with me and my family. It is no wonder I fell in love with the place.
Lolly
