I called the insurance company this morning and asked why they were denying my wife's claims for preexisting conditions because her employer had sent her a letter saying preexisting conditions were going to be covered as of 1-1-14. They hemmed and hawed around for about ten minutes . Then they put me on hold for 20 minutes and finally came back and said we are going to have to "research" this matter and get back to you. The rep said she couldn't tell me now if she is covered or not at this point. So there you go an insurance company that doesn't even know if they are covering preexisting conditions.