On Monday, November 11, Bonnie and I flew to Reno to play at the Eldorado, one of the three casinos that make up the ROW, which is the only Caesars Resorts property in Reno.
We go often enough to get monthly mailers, so those offers were part of the reason we chose to go then. Plus, Mondays in November offer mystery Reward Credit multipliers between 4 p.m. and midnight.
The multipliers don’t seem to be much of a mystery. It’s a frequent Monday promotion there and the last dozen or so times we’ve been there for this promotion, as Seven Stars video poker players, the multiplier has always been 7x and the limit is 30,000 Reward Credits. In the Caesars system, this means you get your original points plus 6x more — so 4,285 or more base points earn you an extra 25,715 Reward Credits. That’s $257.15 in comps (or sports bets) or half that amount if you convert it to free play.
Slot players get bigger multipliers and higher limits than video poker players do, but you have to pick one or the other before you start. While I play both games there, I play mostly video poker, so that’s the one I pick. Our offers also entitled us to some Resort Credits, which basically means Bonnie got to go shopping. (Reward Credits and Resort Credits sound the same, but they’re not. You cannot convert Resort Credits to free play or sports bets, but you can use them for other things Reward Credits are good for.)
I went upstairs for a nap. I was tired and didn’t need to play until later in the day. I didn’t set an alarm. I knew I wouldn’t sleep all day and since I play $50-a-hand machines there, it doesn’t take long to maximize the promotion.
Around 4 p.m. I woke up shivering. Although Reno itself was around 30 degrees outside, I set the room temperature to where we like it before I started my nap. But it was much colder than that now. Maybe 55 degrees.
There were a few lights in the room still on, but the other light switches wouldn’t work, and the thermostat seemed broken. We looked outside the room, and most of the lights in the hallway were out.
We decided to descend the stairs to the casino level. I figured that the casino would have its own generator and even if the hotel were blacked out, the casino itself was the cash cow of the organization. Surely the casino would still be going despite any city power outage. I was so confident in this that I left my heavy jacket in the room. Bonnie is 81 years old and I’m 77, but we figured going downstairs wouldn’t be a problem. Surely this issue would be fixed before long.
Down on the casino floor, nothing was working. There were a few lights on, including some slot machines, but none were operational. The slot machines provided some warmth, so we sat down next to some to wait things out. Nobody knew for sure what had happened, but the casino employees were pretty sure this was a blackout over a part of the city and not specific to the ROW properties. Slot techs and floor people were manually turning off machines one at a time, but we talked them into leaving the machines close to us turned on so as to provide warmth.
Restaurants were closed as well, of course. We needed to eat. The only restaurants I know about in Reno are in other casinos.
I don’t have comps at any other casino in Reno, so I figured we’d pick a place a few miles away, call to verify they were open, and catch an Uber or Lyft. We’d have to pay retail for food in a casino (a novel experience for me), and maybe the lights would be on in a few hours and we could Lyft back. We hooked up with a player we knew and took a Lyft to the Peppermill.
Even though it wasn’t far from the casino to the Lyft to the new casino, it was cold outside. I do wish I had brought my jacket with me.
Over dinner, we discussed where to sleep if the problem didn’t get resolved soon. The other guy with us was enough of a player at Atlantis (about a mile away from the Peppermill) that he was able to get the casino rate for two rooms at $80 per night. The host said she’d be there only until 11 and and since we needed her help to get the rooms at that rate, we shouldn’t wait until after that.
We called back to the Eldorado about 7 p.m. and the operator said the power was on in her area and she thought the entire problem was solved, so we headed back.
When we looked into High Limit slots, there were players playing, so we figured we were okay. I sent Bonnie up to the room and got to work gambling. I was playing $10 NSU, and in 20 minutes hit a $1,250 wild royal. It took 20 minutes to be paid. Not all machines were totally connected to the player system, and on some, any cash out at all required a hand pay. So, the slot employees were slammed. I was having doubts that I could get in my play for the promotion before midnight. The only way to guarantee it was not to hit any more taxables, but that would mean a loss of $10,000 or so, which wasn’t very attractive either.
Eventually, machines opened up in the High Limit slot area and when I hit a W2-G, I could move over to an adjacent machine and continue my play while I waited to be paid. I shared the “extra” machine with another player, who was also using it for overflow purposes. Fortunately we didn’t hit our jackpots simultaneously.
I finished playing at 11:30 p.m. or so and headed up to the room. When I got there, it turned out that when I had gone to the high limit slots area leaving Bonnie to go to our room by herself, the elevators weren’t working yet. So, she walked up 11 stories!
As she started her journey, she connected with a casino employee who walked with her. Bonnie is an octogenarian with a cardiac history. This walk could have turned out to be fatal for her, but everything turned out okay. She didn’t want to bother me with this information while I was playing, so I never knew. Afterwards we had a talk about priorities. Yes, taking the time to help her could have caused me to miss out on part of the promotion, but her safety is much more important than that.
I don’t blame the ROW for this blackout. It hit much of the downtown area. This was a Reno infrastructure problem. It’s a fairly rare occurrence, and it just happened to bite us when we were there. Other than not getting our Monday night meals comped, and throwing our schedule off a bit, there was no harm to us.